Project Manager Management

OBJECTIVE

To obtain a technical position that will utilize my work experience, my

dedication, and my interest. I have 30 years in the data communications

field.

QUALIFICATIONS

Associate's Degree in Business, major Data Communications. Qualifications

include 30 years in various data positions throughout the corporation.

Lead computer operator. Service Tech.

Console operator. Customer help desk support

Assistant manager. Project manager for new branch

location

PROFESSIONAL EXPERIENCE:

EbryIT Corp. Oct. 2009

- Present

Duncan-Parnell Inc., Myrtle Beach,SC June, 2006 -

Oct. 2008

PNC Bank Cincinnati, Ohio

1977 - 2006

R. L. Polk and Company,Cincinnati, Ohio

1974 - 1977

Install Tech (Subcontractor for Dell)

. Unpack and assemble p/c's and printers

. Image and configure p/c's and laptops

. Install cabling and switches

Field Service Technician

. Service and Maintain Wide Format Printers

. Xerox and Ricoh Models

. Travel South & North Carolina locations to customer sites

DATA PROCESSING:

. Install and repair all modems, switches,routers and telephone

equipment for 50 locations in Ohio and Northern Kentucky.

. Troubleshoot and solve customer problems and report to supervisor.

. Order p/c and printers for regional locations.

. Install data cabling when needed.

. Maintain problem-tracking reports.

. Work with construction contractors and project planners when new

locations are allocated.

. Project manage all new locations

. Repair and load software.

. Lead liaison between communication vendors and management.

ORGANIZATIONAL SKILLS:

. Created and maintain project reports.

. Created and maintain all equipment inventory reports.

. Order all new equipment for regional locations.

. Promoted understanding of processes to staff as well as others in the

company.

. Adhere to Service Level Agreements with Customers.

MANAGEMENT SKILLS:

. Participates in a communication group used to communicate status and/or

issues to whole organization.

. Developed and managed supplier and vendor relations.

. Project Manager for various regional projects.

. Establish quality standards to eliminate customer complaints and errors.

. Established production meeting with regional group to promote

understanding.

OTHER TRAINING

. Management workshops

. Self help training courses

. Performance Management training

. Knowledgeable in Microsoft Word, Excel, PowerPoint, and Access

. Diversity training

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