Customer Service Sales
Resume:
Randy Roberts
Canal Winchester, Ohio 43110
Dear Hiring Manager,
I am interested in the position of Sales & Service as advertised on
the Internet. I believe my experiences of working with the public and
being a team player will be an asset to your company.
The past five years from 2005 - 2010 I have worked in the medical
field and as a service technician I have developed strong customer service
skills in working with professional people, care givers and patients on a
daily basis. I have over 10 years sales experience in printing and
packaging working with purchasing, shipping and marketing departments.
Professional references have been provided and you are welcome to contact
them.
Thank you for taking time to review my resume and I would
welcome the opportunity to interview with you for the position advertised.
You can contact me directly at 567-***-****.
Sincerely,
Randy Roberts
Randy Roberts
6671 Lakeview Circle
Canal Winchester, Ohio 43110
Objective: Present Myself at all times as a Professional Individual while
Adhering to Company Policy and Meeting or Exceeding all Set
Goals
Qualifications:
Achievements & Skills.
. Completed business courses at NCTC, experienced with Microsoft
Office.
. Continuously taking medical & business courses online through VGM
U.
. While working for Time Warner Cable I have received letters from
Carol Jagger, Administrator of North East Ohio Division regarding
my customer service skills and sales achievements. My Supervisor's
final six month review also commended me on my strong technical
abilities of solving problems for the customers and sales goals
that were accomplished.
. Class B CDL with hazmat, airbrake and tanker endorsements &
spotless background and driving record. Keeping drivers' logs and
following regulation guidelines required for vehicles that handle
oxygen or hazardous materials and in-house inspections. Tow motor
certification.
Work History:
Integrated Medical & Lincare (Mt. Vernon, Ohio) 2005-2010
. Job Title: Customer Service Technician
. Job Description: My job duties included setting up DME &
Respiratory equipment in patients' homes or at medical facilities,
instructing therapists, caregivers and patients on the proper use
of this equipment. I am familiar with HIPPA, JCAHO & Medicare
guidelines in the confidentiality and paperwork required by these
agencies. I also assisted office personnel in answering phones and
following up on patient referrals from agencies.
Time Warner Cable (Mansfield, Ohio) - 2000 to 2005 (HR at 419 756-
6091)
. Job Title: Installer/Service Technician of Cable Services
. Job Description: Installing of cable services within residential
homes, commercial businesses and industrial settings. Meeting the
needs of more than 200 customers' monthly, providing technical and
customer service support on internet, phone and cable programming.
Instructing the customer on how the services work, answering
questions they may have and solving their problems was my daily
goal.
. Troubleshooting problems that affected the quality of services
offered and determining what the problems were in a timely-fashion
helped me to develop analytical skills, prioritize goals and meet
objectives. Meeting the needs of the customers on a regular basis
allowed me the opportunity to offer additional services and helped
me to meet or exceed sales goals.
Randy Roberts
6671 Lakeview Circle
Canal Winchester, Ohio 43110
Professional References:
Corbin Magistro, Installer/Technician at Time Warner Cable (Coworker 5
years)
184 Mohican Trail, Lexington, Ohio 44904 - Phone: 419-***-****
(We worked side by side together for approximately 5 years.)
Jackie Schuster, CSR & Dispatcher at Time Warner Cable (Coworker 5 Years)
681 Davis Rd., Mansfield, Ohio 44907 Home Phone 419-***-****
Ronald Baker, Sales Manager & Supervisor at Schillings Graphics
625 Maple Heights Drive, Galion, Ohio 44833
Home Phone 419-***-****
Email Address: *****@*******.***
Blain Kisling, Division Sales Manager & Supervisor at Lehman Farms (ICP)
8512 Whitewood Rd., Brecksville, Ohio 44141
Home Phone 440-***-**** or Cell 440-***-****
Email Address: *************@***.***
Connie Tennis, CSR at Integrated Medical (Coworker 3 years) Cell Phone 419
571-2541
Amy Rose, Sales at Integrated Medical (Coworker 3 years) Cell Phone 419 566-
1127
Maryann Van Hoose at Integrated Medical (Ofc Mgr 1 year) Cell Phone 740 507-
4335
Lincare (Mansfield, OH.) 2005 to 2007 Mark Schuetzler, HR at 800-***-****
x8400
[pic][pic][pic]
Contact this candidate