Customer Service Human Resource
Resume:
Mary Johnson
*** ******* ***** ********* ** Marion, Iowa 52302
319-***-**** *.******@*****.***
SUMMARY OF QUALIFICATIONS
Bachelors of Science degree in Business Administration with a desire to
gain experience in a professional office environment. Skilled in Microsoft
Office products, customer service, interpersonal communication, and
organization. Reliable, hardworking, punctual, ability to work well under
pressure, and works effectively under limited supervision.
EDUCATION
Kaplan University
Bachelor of Science in Business Administration Cedar
Rapids, Iowa
Concentration: Human Resource and Office Management October 2010
Dean's List: September 2009
HIGHLIGHTS OF SKILLS
. Proficient in computer applications including Microsoft Word,
PowerPoint, Access, and Excel.
. Ability to professionally produce business documents including
letters, memos, emails, and presentations.
. Providing training and guidance for new employees within multiple
business settings.
. Excellent interpersonal skills and the ability to get along with a
wide variety of people.
. General office skills including telephone, filing, basic accounting,
research, and marketing.
. Consistently delivering excellent customer service.
EXTERNSHIP EXPERIENCE
Community Health Free Clinic Prescription Program Cedar Rapids, Iowa
. Organize and complete office filing July 2010-
October 2010
. Complete and document phone prescription orders
. Process applications and prepare patient claims
. Provide quality customer relations with patients
WORK EXPERIENCE
Hy-Vee Cedar Rapids, Iowa
Dining Room Attendant/Dishwasher August 2006 -
October 2007
. Attended to customers in the Hy-Vee dining room, including providing
condiments, utensils, drinks, and everything needed for their meals.
Responsible for helping to resolve customer issues.
. Maintained the dining room for cleanliness and general appearance.
. Responsible for cleaning and restocking dishes for the Hy-Vee kitchen
and the all the food stations in the grocery store.
. Helped maintain a positive atmosphere to increase the customers'
dining experience.
. Trained new employees in dining room responsibilities and dishwashing
techniques.
Pizza Hut Cedar Rapids, Iowa
Server/Food Preparer July 1991 -
September 1993
. Took food orders, waited on customers, and provided excellent customer
service for restaurant patrons.
. Prepared pizzas and food orders for dine-in and carry-out customers.
. Stocked lunch time buffet and maintained salad bar for appearance and
cleanliness.
. Trained new employees in restaurant procedures.
. Mary Johnson
. 890 Bentley Dr. Apt 13
. Marion, IA 52302
.
. Re: Human Resource Management Positions:
.
Date: September 28, 2010
.
.
. As a recent college graduate, I am looking for a growing firm where I
can contribute my skills and drive. Perhaps a type of business that
needs someone who is outgoing, hardworking, and organized could
benefit from the enthusiasm and business sense that helped me become
so motivated towards getting my business degree at Kaplan University.
. My interest in any company that can provide this type of foundation
for me is rooted in several factors. First, your firm demonstrates the
aggressive sales philosophy that I so admire. Second, I believe that
the marketing and advertising field through your company offers many
great opportunities for recent grads who desire this area of career
concentration; also, it can be both challenging and financially
rewarding. Third, I attended a meeting at GE commercial finance with a
class of customer service representative trainees and loved what I
learned about the company and its environment.
. My resume shows that I have customer service experience, drive, and
determination. Meeting me in person will convince you that I can apply
those talents to any type of marketing & advertising area. I will call
you in a few days so that we can arrange a meeting.
. Sincerely,
. Mary Johnson
.
. Enclosure
. m.j
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