Customer Service Technician

Dameon Blake Roberts

** ***** ***** ****** **********@***.***

Dora, AL 35062

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OBJECTIVE

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To obtain a position that will provide me with opportunity for growth

and advancement and become a valuable member with your organization.

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WORK EXPERIENCE

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September 2008 - UAB Health System Birmingham/Al

February 2010

Sterile Supply

Technician I

Proper manipulation of instrumentation which is required after use in

surgery.

Assembles tray for surgical case types accurately and in a timely

manner.

Packages instruments for the sterilization using the appropriate

chemical indicators.

Unload sterilizers and cart washer machine.

In charge of and trained new staff on equipment, policies, and

procedures.

Assembles supplies on case carts for upcoming surgical procedures.

Monitors indicators of sterilization

Applies established guidelines, policies, and procedures of the hospital

as well as the department. Acts in a caring and courteous manner towards

all patients, guests, visitors, student, and staff.

Gives attention to the age-specific needs of patients due the processing

of age appropriate instrumentation.

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January 2007 - June 2008 Sleep Elite Bessemer/Al

Sleep Lab Technician

Perform overnight sleep studies on patients who are suspected of having

sleep apnea or other sleeping disorders.

Monitor patient movement and arousals during sleep studies such as EEG,

EKG and SaO2.

Responsible for the overall management of the sleep lab and clinical

polices. Duties include a variety of paper work, patient and lab safety

and ensuring equipment accountability.

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March 2006 - January St. Vincent's Birmingham/AL

2007 Hospital

Customer Service Rep II

Interact with patient and other department personnel in a call center

environment of the hospital at all levels while providing technical

information, procedures and policies

Provide excellent customer satisfaction in a call center environment for

the patient's families and also for the outside public.

Monitor patient database and transportation moves from department to

department.

Manage office operations and assisted in various duties

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September 2001 - August Inertia Consulting Hoover/AL

2005 Technologies

Recruiter

Recruited, hired, and trained administrative support, marketing, and

merchandising.

Developed and organized new methods of establishing client base.

Achieved 20% increase of job placement for clients.

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SKILLS

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Microsoft Excel, Word, ACRM, WordPerfect, Windows (all versions); Typing

(60 wpm)

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EDUCATION

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2007 - Present University of Tuscaloosa/Al

Alabama

Communications

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CLUBS AND ORGANIZATIONS

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Serving Who Served, United Cerebral Palsy of West Alabama, American Red

Cross, Habitat for Humanity

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TRAINING

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Certificate, Polysomnographic Technician, December 2007

Alabama School of Sleep Medicine and Technology, Hoover, AL

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Contact this candidate