Customer Service Manager

David F. Minor

**** ****** *****, ***** ****, TX 78664

512-***-**** (cell)

abi7ks@r.postjobfree.com

INTELLIGENCE ANALYST . SECURITY MANAGER . HR MANAGER . OPERATIONS

SPECIALIST

Security / Intelligence / Training / HR Administration / Logistical Support

/ Operations / Management

Accomplished Management Professional with over 20 successful years of

combined experience in Management Operations, Intelligence Processing,

Human Resources Management, Project Management, Logistics Operations, Team

Development, Training, Security Operations, Protection and Team Relations.

Extensive experience working with teams comprised from various

socioeconomic and cultural backgrounds, directing all aspects of detailed

security programs and personnel, including physical protection of

facilities and persons, technical training on security devices, counter

surveillance, intelligence/threat assessment and support. Articulate and

effective communicator, trainer and instructor designing and carrying out

company programs, workshops and seminars that meet and/or exceed specific

organizational needs. Exemplary experience in reviewing and evaluating a

wide range of material and information before incorporating into curriculum

as well as utilizing real life, hands-on experience. Excellent team

mediator; resolve daily challenges, disputes and misunderstandings.

Strategic Operational and Security Planning Management Improving

System Efficiencies . Intelligence Management

Team Development and Leadership Logistical Coordination and Support

HR Management and Recruitment Staff Liaison . Point of Contact .

Go-To Person

Top Secret / SSBI Security Clearance Training Coordination . Team-

Building Strategist

PROFESSIONAL EXPERIENCE

US Army 1981-Present

Senior Signals Intelligence Collector / Human Intelligence Collector/

Intelligence Analyst

. Supervised military intelligence platoon; analyzed, performed

and managed intelligence functions and activities supporting US and

allied forces; determined capabilities, trends and threats

. Conducted security investigations, processed human intelligence

(HUMINT) and counterintelligence (CI) evidence;

. Prepared and submitted highly classified documents for review

and discussion; collected, exploited, produced and disseminated foreign

military threat information

. Supervised, trained and guided subordinate personnel; delegated

mission responsibilities, evaluated performance and mediated conflicts

. Developed, implemented and maintained databases and

spreadsheets; analyzed all-source intelligence information for tactical

application

. Monitored, analyzed, plotted, traced and reported suspected

information vulnerability, including intelligence operations and

applications activities

. Supervised the maintenance and accountability of equipment

valued over $12M

. Built solid programs and top quality personnel via successful

training strategies and tactics, training over 100 personnel prior to

going overseas

. Determined current and future needs based upon training goals

and objectives; identified critical issues and solutions

. Trained in both a classroom atmosphere and in the field;

developed curriculum with A/V materials, revised curriculum teaching

highly technical and tactically complicated courses regarding

operations, readiness, logistics, security, weaponry and administration

. Resolved problems on behalf of other trainers and used that

knowledge to preclude recurrence in future training programs

. Briefed personnel in actual intelligence, logistical patterns,

supply dilemmas and mission scenarios

Recruiter; Austin, Texas (2007-Present)

. Sourced, pre-screened and recruited candidates; conducted

initial interviews, outlined job responsibilities, delivered offerings

and hired (enlist)

. Conducted orientations and meetings regarding recruiting

strategies

. Created and implemented strategies that support company's

business objectives and sales quotas

. Developed and delivered impressive recruiting presentations at

various job fairs, campus recruits and special events to solicit/enlist

new candidates

. Managed recruitment functions, including determining and

forecasting staffing needs, composing interview questionnaires, creating

applicable tests and performing evaluations

. Analyzed trends and indicators; advised and consulted with

appropriate staff members and committees

. Created and maintained databases of prospective applicants;

input applicant information into ARISS system and utilize REQUEST system

to match prospective applicants with army vacancies

. Provided labor relations advise and coordinate work with Equal

Employment Opportunity office

. Achieved Gold Badge and Recruiter Ring by exceeding recruitment

expectations

Unit Administrator; Round Rock, Texas (2003-2007)

. Oversaw processing of personnel matters, military pay, security

and medical actions utilizing numerous operating and software systems

. Performed in person, onsite and over-the-phone contact with

reservists regarding their personnel files that included security

clearance, life insurance information, in case of death contact

information, discharge information, transfer, enlistment contact, birth

certificates, SSI cards, military school training, awards and retirement

documents

DAVID F. MINOR

Page 2

. Implemented administrative plans, policies and procedures

established by the commander and higher authority as well as contacted

headquarters to secure interpretation of regulations or policies

pertinent to unusual or controversial actions

. Performed a variety of personnel-related administrative duties

that included distribution of highly classified correspondence and other

written material; maintained master files of publications, special

orders, correspondence, etc.

. Diligently reviewed and processed packets; ensured dates,

information and data were up-to-date

. Consistently reduced overhead costs, improved work flow,

increased office efficiency and maximized efforts

. Performed general office duties, including word processing,

filing, data entry, supply requisitioning, reproduction and faxing

. Validated and provided information used by other organizations

such as payroll data, medical information, data requests, etc.

Smartech CSI; Austin, Texas 2002-2003

Dispatch Supervisor . Administrative Specialist

. Part of the interviewing processes, interviewed and made

qualified hiring recommendations; managed and supervised 15 Computer

Technicians; delegated responsibilities, evaluated performance and

mediated conflicts

. Coordinated and dispatched Computer Technicians providing on-

site and remote service of hardware and software diagnostics, repair and

maintenance for commercial and residential clients throughout the Austin

area

. Created and maintained a training program for newly hired

technicians; trained personnel on the new computer operating systems

. Maintained and reviewed financial records, including A/R, A/P,

reconciliation of accounts and daily deposits

. Provided extensive correspondence with clients and customers;

managed parts requisitions for computer-related repairs; procured office

supplies using computerized inventory system.

. Conduct training and presentations in front of large

groups and officials covering labor-management relations, performance

management systems, discipline and conduct, grievances, appeals and leave

Dell Inc.; Round Rock, Texas 2001-2002

Customer Service Representative

. Provided diligent customer service and support on basic

technical, warranty and financial support issues

. Requested inquires for financial reimbursements and other

customer personnel actions

. Maintained correspondence with clients and suppliers

. Acted as Supervisor of the Dell Customer Satisfaction program

using the newest automated office systems

AirPro; Austin, Texas 1999-2001

Dispatch Supervisor . Administrative Specialist . Computer IT Manager

. Supervised dispatch for the HVAC department

. Coordinated and maintained the training program for newly hired

technicians while maintaining employee records and fields

. Provided technical guidance to employees concerning

administrative and clerical matters; compiled and computed payroll and

other allowances

. Audited accounting and financial records; prepared payments for

employees using an automated computer software system

. Recorded details of financial transactions on accounting forms

. Analyzed information regarding past expenses that helped plan

budgets for future expenses

. Maintain automated supply system for accounting of inventory

and supplies

. Prepared inventory documentation; performed inventory and

financial management procedures, including ordering, receiving and

storing supplies; supervised inventory and property management;

accurately maintained computerized inventory of incoming and outgoing

stock

. Reviewed and verified materials received against bills of

lading, purchase order requests and shipping documents

. Maintained an LAN of up to 15 workstations

EDUCATION: Associates Degree in Religious Studies, Texas Baptist

Institute; Henderson, Texas; Associates Degree in Linguistics, Defense

Language Institute, Presidio of Monterey, CA; /Currently enrolled at Post

University (73 semester hours)

AWARDS: Recruiter Ring; Recruiter Gold Badge;; Leadership Award NCO

Development Course

CERTIFIED: A+ Certification-Computer Repair and Diagnostics

TRAINING: German Language; Polish Language; Beginners Arabic Language;

Voice Interceptor Course; Office Management Workshop; Unit Pay

Administrator; Unit Administrator; Security Manager's Course; Company

Trainer Course; Human Intelligence Collector; Army Recruiter

CLEARANCE: Top Secret / SSBI Security Clearance

COMPUTER: Oracle HRMS, Windows Office, Word, Excel, PowerPoint and

Internet (research/fact-finding)

Contact this candidate