Customer Service Sales

Shahmirra A. Surles

*** ********** **. **********, ** 36117

Cell: 334-***-****

E-mail: abi7ki@r.postjobfree.com

EDUCATION

Alabama Agriculture & Mechanical University

Bachelor of Science (BS) Business Administration/Logistics (July 2003)

OBJECTIVE

A degreed business administrator with over 9 years of qualified experience

seeking to obtain a rewarding and fulfilling career within a successful

motivated corporation.

TECHNICAL EXPERTISE

Hardware: Windows XP, Windows 2000, Oracle, Copy Machine, and Fax Machine

Software: Microsoft Office (Word, Access, Excel, PowerPoint, Outlook)

Baan Program

EDS*Net, Net Voucher Program, and SAP,

Skills: Type 43 WPM, 10-key, Numeric Cross Keystroke GKPH

(7,296)Alphabetical

Keystroke (7,956)

PROFESSIONAL EXPERIENCE

EDS Alabama Medicaid Agency (10/2005 - Present)

(Montgomery, AL)

Specialized Support Clerk

. Research and resolve internal and external customer issues

. Train new employees

. Manage vendor relations (deliverables and receivables)

. Manage materials and equipment inventory levels

. Manage mail, secured data and sensitive documents(i.e. insurance claims,

invoices, applications)

. Effectively Prepared routine correspondence, word processing, report

preparation, verifying data, complete forms, collections and data entry

Super Wal-Mart (06/2003 - 09/2005)

(Huntsville/Montgomery, AL)

Cashier/Sales Associate (02/2007-Present)

. Manage the safe and efficient handling of company merchandise

. Ensured excellent customer service, effectively ran point of sales

operations, maintained accurate cash and coin levels in register drawer

and cashing checks daily

. Managing the selling of tobacco, alcohol, and other sales restricted

merchandise

. Maximized sales and profitability via the efficient execution of company

programs

Benchmark Electronics (Huntsville, (12/2004 - 12/2005)

AL)

Warehouse Inventory Clerk (Temp)

. In charge Purchase Orders, contacting buyers and running unexpected

receipts reports

. Responsible for managing vendor documentation and sales orders

. Manage parts and freight from different logistical locations

. Promote customer satisfaction through personal interaction

. Managed the customer complaint resolution process

Auburn University and Alabama A&M University (06/1999 -

(UpWard Bound) 07/2003)

Youth Care Specialist

. Assisted in planning events and banquets for the end of the summer

. Monitor students overnight, in class, and on field trips

. Organized the activities, party bags and meals on daily basis.

. Maintained an accurate and up-to-date filing system daily.

. Assisted in helping high school students study for the Exit Exam

Winn Dixie - Office (Montgomery, AL) (06/2001 - 09/2001)

Data Entry Clerk/Customer Service

Representative (Temp)

. Provided exceptional customer service support

. Responsible for filing warranty checks in numeric order

. Work closely with investigators to meet all deadlines for work

assignments.

. Performed administrative and receptionist duties

. Utilized problem solving, multi-tasking, decision making and

communication skills

Gulf Agency (AIG) Insurance (Montgomery, (05/2000 - 09/2000)

AL)

File/Data Entry Clerk (Temp)

. Faxing documents, invoices, and printing reports daily

. Responsible for accurate mathematical calculations on car insurance

premiums

. Keying batching of invoices daily

. Maintain the company master file system

. Processed customer claims

REFERENCES

References Are Available Upon Request

Contact this candidate