Customer Service Quality Control
Resume:
Sheila Leitten
Williamsville, NY 14221
Home: (716) 564-
1168
Cell: (716) 870-
3624
SUMMARY Excellent customer service skills and interpersonal
skills... Hard working... Honest and
Loyal... Can easily communicate and develop
a positive rapport at all levels of
Management ... Able to follow
directions...Implement solutions and policies...
Self-motivated...Energetic and
optimistic...Superior organizational skills...
Independent and works well with little
supervision.
PROFESSIONAL EXPERIENCE
11/09 - Present Excelsior Orthopedics Amherst, New York
Reception Secretary
Assist Doctors with notes
Report coordination, Ensure patient
satisfaction
Appointment scheduling, Payment processing,
Prepare files for electronic filing system
Patient data entry, Benefits coordination
on healthy net, correspondence,
Faxing, Scanning, Answering phones,
11/07- 8/09 Estee Lauder (Macy's Department Store)
Cheektowaga, New York
Beauty Advisor / Make-up Consultant
Demonstrated many different beauty products to retail
customers
Solicited sales and upgraded purchases to multi piece
sales
Rang register - including cash and credit card
transactions
Customer follow up to ensure satisfaction and repeat
business
Inventory control, product ordering and stocking
6/94 - 6/08 American Axle and Manufacturing - Forge Tonawanda, New
York
Quality Control Auditor / Back up Supervisor
Inspected factory parts to ensure quality control was up to
corporate standards
Determined if non compliant parts could be reworked or
needed to be scrapped
Worked with micrometers and calipers to print
specifications
Used grinders for deburring drive line parts
Trained fellow employees
Implemented Iso procedures /certifications
Final audited parts before shipped
Bur Nell tested parts
Drove tow motor
Machine operator/Cold metal extruder
EDUCATION Continental School of Beauty
New York State Cosmetology License
Erie community College
Williamsville East High School
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