Sales Customer Service

Keontae Pugh

**** ********** **** ***#* Richmond, Virginia 23227 804-***-****

abi7jo@r.postjobfree.com

Objective ______________________________________________________________________

To obtain an administrative position that will enable me to use my strong organizational abilities, customer

service and interpersonal skills, and management experience to make a positive contribution to the

company.

Profile _________________________________________________________________________________

Motivated, and personable with over 7 years of retail experience, including retail store management, and 9

years in the workforce. Flexible and versatile able to work effectively and efficiently in a fast paced

setting, but make the workplace enjoyable, and initiate positive changes. Recognized as a savvy leader that

encourages a team to always “go beyond” expectations. Thrive in deadline driven environments, and team

player with strong willingness to learn and transcend. Intelligent, enthusiastic, and driven to succeed.

Skills Summary _________________________________________________________________________

Retail Management Scheduling 11. Visual Merchandising

1. 7.

Detail oriented 8. Front Desk 12. Organization/Time

2.

Customer Service /Reception Management

3.

Computer Savvy 9. ADP web based 13. Calculating Sales Goals

4.

General Office Skills system 14. Leadership skills

5.

Microsoft Office 10. Marketing & Sales 15. Payroll

6.

Powerpoint, Excel, Word 16. Ability to quickly master

computer applications

Professional Experience __________________________________________________________________

01/10-present

arden b. Richmond, virginia

Assistant Store Manager

• Ensure a team atmosphere and positive employee relations; encouraged my team to meet their goals

• Staffing, including recruitment, hiring and scheduling

• Developed actions plans and concepts to improve store shrink in our top four departments

• Conduct monthly self audits adhering to standards set by the District Director

• Interface with customers to assure customer satisfaction and assist with questions and concerns

• Supervise store operations and daily store functions and activity

• Implemented Marketing/Promotional changes to meet company requirements

• Touch base with District Director daily in reference to store operations and customer concerns

• Implemented different standards to ensure Loss Prevention internally and externally met company

standards

• Compliance on all store operations procedures, including payroll and shrink reduction

• Execute merchandise transfers, returns and/or damages, post voids, and mark out of stock (MOS)

Keontae Pugh

• Displaying both merchandise and product, as well as marketing materials and advertising

campaigns, in compliance with the company’s regulations.

• Monitor inventory, sales, and loss prevention

• Complete daily sales ledger ;used to keep track of weekly and monthly sale goal

• Understand and communicate company policies and procedures with sales associates

• Maintain and exceed sales goals, inventory, and store level goals

• Conduct orientation, training, and manage sales associates and sales floor

• Cultivate open and constant communication with entire staff through use of company tools

05/09-08/09

Wetseal, inc. richmond, virginia

Sales Associate/Internship

Assist customers to provide impeccable customer service

Completed sales transactions

o Assured transactions were performed effectively and efficiently

Performed weekly markdowns on in store merchandise

Attracted and retained loyal clients by building reputation of integrity, knowledge, and

understanding

Visually merchandised product to meet company standards, as well as completing monthly floorsets

that met company standards

09/08 12/09

OLD DOMINION UNIVERSITY NORFOLK, VIRGINIA

Front Desk/Office Assistant

Assisted students and other individuals with questions and concerns

Routed inbound and outbound phone calls to specific office employees, as well as other educational

buildings.

Directed individuals to specific employees within the office

Sorted mail efficiently to put in employee mailboxes and student organization mailboxes

Xerox documents to hand out to employers and students that provided valuable information for

upcoming school events

09/06 12/06

SUNTRUST MORTGAGE RICHMOND, VIRGINIA

Office Assistant/Document Researcher

Faxed documents to companies in order to retrieve deeds and certified mortgage documents

Contacted different mortgage companies nationwide to request documents

Used a generated list of different consumers to contact for specific mortgage forms

1830 Cliffbrook Lane Apt# C Richmond, Virginia 23227 804-***-**** abi7jo@r.postjobfree.com

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Keontae Pugh

Used a specific system that enabled the use of researching documents via internet

Education ______________________________________________________________________________

Old Dominion University, Norfolk, Virginia

Major: Fashion, Minor: Marketing

Bachelor of Science

Years attended: 2007 2009

Graduated: December 19, 2009

G.P.A 3.26

Bridgewater College, Bridgewater, Virginia

Major: Fashion, Minor: Business

Years attended: 2004 2006

Activities and Achievements

Iota Lambda Honor Society, Old Dominion University, 2009 present

•

Honor Society that I joined last April 2009 to present. ILS recognizes students in Occupational and

o

Technical Studies with a GPA of 3.0 or higher. It represents that a student has achieved an excellent G.P.A

while in the Occupational and Technical Studies Department.

Certificate of Academic Achievement, Old Dominion University, 2009

•

Received this certificate in recognition of academic achievement for earning the Dean’s List

o

distinction Fall Semester 2009.

1830 Cliffbrook Lane Apt# C Richmond, Virginia 23227 804-***-**** abi7jo@r.postjobfree.com

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