Lynn M Ide

**** *********** **

Hamburg, NY *****

716-***-****

QUALIFICATIONS

. Excellent organizational skills and ability to manage multiple

simultaneous projects and resources including both administrative

duties and creative duties

. Proven ability to lead a group of up to 38 people while

maintaining high quality standards for company products

WORK EXPERIENCE

February 2010 - Present

LocalEdge (The Talking Phone Book) Tonawanda, NY

SEO Supervisor (promoted from Digital Optimization Analyst)

. Responsible for supervising a team of 7 permanent Digital

Analysts, 2 Temporary employees & up to 30 interns in a high-

volume environment

. Coordinating & maintaining a workflow schedule for campaigns

. Identifying policies, procedures & methods to improve operations

and increase department productivity

. Coordinating & supervising special projects

. Providing a high level of customer service for a group of

specialized customers

. Conducting weekly team meetings

. Conducting interviews & assisting in the process of hiring Digital

Analysts

. Approving weekly timesheets

. Reviewing the work of the department to ensure quality meets

specific standards

February 2009 - February 2010

The Talking Phone Book Tonawanda, NY

Digital Optimization Analyst - SEO

. Assisted in the creation, management and administration of clients

websites

. Assisted in indentifying policies, procedures, methods & standards

to improve operations and create workflow efficiencies

. Assisted in coordinating a workflow schedule for campaigns

. Performed tasks by assigned due dates in a high-volume environment

. Provided a high level of customer service for a small group of

specialized customers

. Maintained a queue & worked with sales representatives to resolve

potential issues and ensure delivery of high-quality products

. Executed on Digital Optimization Plan for company's sites and

products in order to maximize site traffic and sales demand

. Surveyed marketplace for new and existing web marketing trends,

competitive marketing plans & optimization strategies

. Worked with manager to perform recurring quality assurance for

clients

June 2007 - February 2009

The Talking Phone Book Tonawanda, NY

Campaign Coordinator Specialist

. Managed & coordinated sales leads, assignments and book

publications

. Managed all campaign projects in relation to their timelines

. Managed & coordinated lead database cleanup, lead assignments and

beginning assignment processes for assigned directories

. Maintained campaign processes task list, related documentation &

other organizational tools to communicate the status of the

campaign activities

. Assigned revenue accounts to sales representatives at directory

kick-off

. Acted as liaison between Sales Administrators & Sales Assistants

to resolve problems as they related to campaign preparation,

implementation & maintenance

. Managed & coordinated RCF (Remote Call Forwarding) numbers for

assigned directories

. Efficiently ran & delivered reports to Sales as requested

June 2006 - June 2007

The Talking Phone Book Tonawanda, NY

Senior Processing Services Assistant

. Trained new employees on the department tasks, procedures &

policies

. Reviewed the work of the department to ensure quality met specific

standards

. Assisted in indentifying policies, procedures, methods & standards

to improve operations and create workflow efficiencies

. Coordinated miscellaneous projects relative to order processing

that required additional routines for special handling

. Coordinated & performed contract data entry & maintained workflow

schedule for local orders

. Reviewed the work of the department to ensure quality met specific

standards

. Complied & functioned within operating standards as defined by

departmental policies & procedures

. Assisted in audits as they pertained to qualitative performance

standards

October 2005 - June 2006

The Talking Phone Book Tonawanda, NY

Processing Services Assistant

. Performed high speed/accurate processing of contracts while

maintaining operating standards

. Proofread contracts & identified errors made during data entry

. Followed department policies and procedures

. Assisted in the filing of contracts

. Worked on special projects as requested by department manager

. Provided assistance to Customer Service department as needed

. Opened claims made by customers while following specific policies

and procedures

. Verification of credit due to customers

. Mailed reports to sales managers

1998-2001

Delta Sonic Buffalo, NY

Shift Captain

. Supervised detail technicians

. Prepared end of the day performance reports

. Completed tool maintenance as needed

ACHIEVEMENTS

. Employee of the year - 2008

. Nomination for employee of the year - 2006

. Employee Recognition - Received three times in 2007

. Employee Recognition - Received two times in 2006

TRAINING

. Google Certification 2009

. Workplace Harassment Training 2008 - Present

. Security Awareness Training 2008 - Present

EDUCATION

2000-2001

State University of NY at Buffalo Buffalo, NY

1995-1999

Hutchinson Central Technical HS Buffalo, NY

. Received New York State Regents Diploma

. Member of National Honors Society

REFERENCES

Available on request

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