Customer Service Manager
Resume:
Virginia Deason (Ginny)
Galt, CA 95632
Phone: 209-***-****
Email: abi7iv@r.postjobfree.com
Skills
Office Management / Customer Service/Accounting
Excellent communication skills
MS Programs, Outlook, Word, Excel, Rapid Log
Works well independently and as a team player
Completed Accounting 101, American River College Spring 2009
Work Experience
August 2008 - Present
J & K Eletrical Services - Office Manager
Dispatch and schedule Techs in the field, Payroll, and bookkeeping.
Accounts Payable and Accounts Receivable, Record keeping for all company
jobs in the field. Supervise office staff and work as assistant to Owner.
January 2007- July 2008
Front Office Staff - Account Manager
Develop new business and maintain current clients. (Live Receptionist Call
Center). Develop a Sales and Marketing plan to achieve sales goals of an
average of 5-6 sales per month. Establish client base through a variety of
prospecting methods including networking, cold calling and community
involvement. Assist clients after the sale to best utilize our service. I
worked with many different types of businesses which has given me the
opportunity to have a wide variety of knowledge on many business types.
September 2004-January 2007
Alliance Title Company - Account Manager
Develop and maintain business for 3 Escrow Officers and achieved top Resale
Business in Lodi by marketing to the Real Estate Agents and Lenders.
Assisted new Real Estate Agents with educational opportunities to enhance
their business growth, which in turn helped develop relationships that
brought in new business. Set a goal of one class per month and would
schedule the speaker, obtain sponsors, market the event, and provide
refreshments for the event.
July 1997-September 2004
SSB Realtors - Office Manager
Develop basic computer training for 50 Real Estate agents to assist them in
new procedures for searching properties and marketing tools needed in the
business. Over seeing staff, payroll, accounts receivable and payable,
paying and calculating commissions for 50+ Real Estate agents, providing
accounting reports for the brokers. Assisted in the accounting of building
several homes in a new subdivision as well as prepared reports for the
financial side of the project. Provided end of the year statements for
the Brokers as well as 50 Real Estate Agents.
April 1990-1998
Tasty Shack Concessions - Owner Operator
Develop a new business and marketed it into a successful operation.
Supervised and hired approximately 2-3 part-time employees as needed.
Planned and purchased supplies for events as well as worked cooking and
serving the food. Becoming Food Chairman for the Walnut Grove Chamber
Catfish Jubilee included taking inspection courses through the Sacramento
County to inspect other vendors for proper food care.
August 1977-1987
Bank of Alex Brown - Customer Service Specialist
Develop a system for filing and keeping IRA accounts. Starting as file
clerk filing checks and checking signatures, responsibilities changed to
Insurance Specialist to head bookkeeper for 9 branches. The last position
was customer service specialist handling all new accounts, IRA accounts,
Certificates of Deposits and part-time teller. Going with the Branch
Manager and meeting with clients and potential clients.
Accomplishments
Front Office Staff - Top Sales Person 2007
Alliance Title: held #1 position in Resales business in Lodi 2005-2006
Alliance Title: 2004 - Best attitude award
Organizations
Lodi Chamber-Ambassador's Group-2006-2008
Greater Stockton Chamber - Liaison Committee 2007
Lodi Woodbridge Galt Women's Networking, Board-Member-2007-2008
eWomen of Stockton - Founding Member 2008
Busine
ss Networking International-Past Membership committee, Visitor Host 2004-
2008
Walnut Grove Chamber - Food Events Chairman of CatFish Jubilee 1991-1993
New Hope School Board-1994-2002-Past President
References
Barbara Feinie - Manager ReMax Gold 209-***-****
Jennie Alvarez - Assistant Manager ReMax Gold 209-***-****
Patti Dearman - Manager Front Office Staff 800-***-****
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