Manager Customer Service

WALTER E. RODRIGUEZ *** SE *TH Avenues

Pompano Beach, Fl 33060

(954) 366 - 5553

abi7ij@r.postjobfree.com

abi7ij@r.postjobfree.com

Objective: Looking for a challenging opportunity to grow, advance my skills and knowledge in a

growing company.

EXPERIENCE

Walgreen’s Drugs Margate, FL

Assistant Manager February 2008 – August 2010

March 2004 – February 2005

• Responsible of 12 to 15 employees per shift

• Starting new task and completing on time

• Training new employees on policy and procedure

• Unload and reload merchandise from truck

• Handling of cash drawers.

• Opening and closing the store

Bed, Bath & Beyond Hollywood, FL February 2006 – December 2007

Receiving / Department Manager

• Inventory Control (equipment, supplies & displays)

• Pricing

• Outbound Freight

• Transfer store to store

• Receiving issues

• Security (shrinkage issue)

• Corporate Reports/Sales Reports

• Store Procedures

• Profit Recovery

• Office Time and Attendance

D’arcy Laborotories Pompano Beach, FL November 2004 – January 2006

Production Manager

• Responsible for 75 employees in 3 major groups

• Training new employees on SOP and cGMP procedures

• Delegating job to each of the supervisors

• Interviewed new hires for a prosper career with our company

• Filling cosmetic on Simplex and Tubes filler (Norton) a

• Packaging over 20k to 200k for clients

• Meeting all criteria for T.V.channel such as QVC and HSN

Eckerd Drugs, Pompano Beach, FL / Delray Beach, FL December 2002 – February 2004

Store Manager/Asst Mgr May 1997 – February 1999

• Interviewed, hired and trained employees.

• Managed retail store and supervised employees

• Planned and prepared work schedules and assigning employees to specific tasks.

• Coordinated sales promotion activities.

• Ordered merchandise and prepared requisitions to replenish merchandise on hand

• Answered customer complaints and inquiries.

Andrx Pharmaceuticals Inc, Davie, FL

Production Supervisor November 2001 – February 2003

• Checked batch records and materials of lot numbers that will run in production

• Follow the SOPs and cGMP procedures

• Trained new employees under the company’s policies and procedures.

• Supervised a team of 15 employees.

Rexall Sundown, Boca Raton, FL

Group Leader February 1999 – November

2001

• Advised my co-workers nightly on the task at hand.

• Made sure that 18 booths were running with product of good quality.

• Trained new employee

• Interpreted company’s policies to workers and enforced safety and cGMP regulations

Goldine Laboratory, Ft. Lauderdale, FL

Q.A. Supervisor February 1990 – February 1997

• Assigning QA to area of production floor and packaging.

• Directed workers in quality assurance, production, management and engineering

personnel to solve work-related problems.

• Followed SOP and cGMP regulations.

• Direct label room for accuracy, proofreading labels and count for the next assigning lot

number on production floor.

EDUCATION

Syracuse University, Syracuse, New York

• Bachelor’s Degree in Biology February 1989

ATI School, Ft.Lauderdale FL

August 2010 – Present

• Network Administration

COMPUTER SKILLS:

• Proficient in Microsoft Word, Excel, PowerPoint, Access, Windows 95, 98 & XP, Application

A+, Network +,Security + Knowledgeable In Troubleshooting

SPECIAL SKILLS:

• Supervisory skills, Scheduling, Customer service skills, Secretarial skills, Bilingual in

English/Spanish, cGMP and S.O.P skills, Special Machinery Bosch, Kikusui, Gemini,

Killian, Majesty, and Encapsulation also Simplex, and Nortons tube fillers.

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