Customer Service Sales Representative
Resume:
TEKELA M. VAUGHN
abi7i0@r.postjobfree.com
Objective: Seeking a position that combines my exemplary customer service
expertise and stellar problem-solving skills with the opportunity for
advancement.
Real Page INC Inbound Call
Center, Leasing Agent
4102 Independence Pkwy Carrollton, TX
March 2010-present
. Accepts high volume incoming calls from prospects, provide and document
leasing information for Property Management companies. Data entry.
. Qualify prospects as leads for clients and dispatch maintenance calls.
Provide exceptional customer service to meet quality scores and monthly
objectives.
Volt Workforce Solutions Outbound Call Center
Representative
2591 Dallas Parkway #100 Frisco, TX
December 2009- December 2009
. Initiate call leads to business owners via an automatic dialer.
. Set appointments for Account Executives to visit the merchant's
establishment for credit card processing services.
.
Anderson Merchandisers, LP Merchandising Specialist
421 E. 34th St. Amarillo, TX
April 2009- November 2009
. Responsible for maintaining account aesthetics such as zoning,
alphabetizing and maintaining modular integrity. Set products by following
plan-o-grams, performs resets and inventory counts.
. Communicates daily with consumers and continue to build rapport with
store associates and managers. Greets and communicate with customers
daily.
Fuji Film Printing Services INC., A Division of Fujifilm USA
1149 Hwy 34 S Terrell, TX April 1996-November 2008
August 2003-November 2008 Retail Support
Representative
. Travel to new stores prior to grand openings to provide customer service
training. Set price schedules based on local competition and provide
correct departments with information. Installed and maintained shuttle
media kiosks in Wal-Mart and Sam's Club stores. This position establishes
a partnership with store associates and managers, and works together with
them to ensure that the customers' wholesale processing experience exceeds
their expectations. Supported individual store locations providing
training, promotional information, advertising displays and problem
resolution. Checked displays to ensure there is a sufficient stock of
supplies, make sure display is clean and have appropriate graphics,
pricing and service schedules.
. Acted as a liaison between the photo processing lab and its vendors.
. Built and maintained rapport with store managers and associates to meet
client and company objectives.
September 1999-August 2003 Customer Service
Representative
. Outbound/Inbound call center environment.
. Answers customer questions regarding product, service and basic photo-
finishing principles.
. Discussed issues, such as missing items, empty envelopes, lost, stolen or
incorrect orders and any other concerns related to the product. Required
to refer complaints of service product failure to the appropriate
departments for investigation. Responds promptly to customer needs to
ensure the highest level of customer service possible. Reception desk
duties including, answering multiple phone lines and greeting customers
and delivery drivers daily. Filing, faxing, copying and other clerical and
administrative duties.
April 1996-September1999
Film Splicer
. Ran quality control tests to ensure splicer was running properly.
. Set up splicing machinery; inserts film rolls into splicer.
SKILLS
. Basic computer skills including Microsoft Office, Windows 95/98, XP,
Vista and Windows 7.
. Customer service experience includes exceptional interpersonal and strong
oral communication skills: Listens to others without interrupting. Within
the last five years as a Sales Representative, I gained the ability to
adapt to versatile environments. This includes identifying and resolving
problems in a timely manner: Communicates with customers by phone and in
person using tactful reasoning skills and document complaints properly.
. Receptionist duties such as filing, faxing and copying.
. Strong analytical and organizational skills.
. Texas Notary Public-Commission Expires 10/2012
. Adult and Pediatric CPR Certification
REFERENCES
Linda Dickerson, former co-worker from Fuji Film Printing Services: 972-896-
7111
Yolanda Fletcher, friend: 214-***-****
Kande Harden, friend: 817-***-****
Reverend Daniel H. Jones, Church Pastor and religious leader: 972-***-****
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