Management Manager

Mitch Christow

*** ***** **** ****, ***. *** . Chesapeake, VA 23320 . Telephone: (757) 271-

**** . *****: abi7hu@r.postjobfree.com

Objective

Executive with strong business experience in multiple industries, seeking a

senior management position. Experienced in leading multi-million dollar

revenue and growth initiatives by planning and delivering on a strategic

vision, aligning a company's information technology with its business

goals, pushing innovation, and driving shareholder value. Interested in

building and growing a business venture by leveraging IT and subject matter

expertise.

Core areas of expertise:

> IT Strategy & Execution

> IT Portfolio Management

> e-Commerce Strategy & Delivery

> Document & Knowledge Management

> Business Intelligence/Data Warehouse

> Business Process Improvement

> Program & Project Management

> System Integration (SOA)

> Enterprise Systems (ERP & CRM)

Industry experience:

> Travel Industry

> Financial Services

> Manufacturing

> Healthcare

> Publishing & Media

> Pharmaceuticals/Biotechnology

Professional Experience

Dominion Enterprises - Director of IT (May 2007 - Present) Norfolk, VA

> Received "Best of the Web" award by Forbes for cycletrader.com.

> Obtained industry award "Nifty 50" for cycletrader.com's iPhone

application from Powersports Business

> Helped increase web site traffic year over year by an average of 58% to

91 million monthly page views.

> Increased year over year visits by 43% to 7.4 million monthly visits and

visitors by 38% to 5.5 million monthly unique visitors.

> Enhanced search engine optimization metrics and increase search related

paid referrals by 40% and organic referrals by 75%.

> Managed software development group responsible for 17 web sites with over

42 staff members and budget of $5 million.

> Saved over $350,000 annually by implementing an open source search engine

and reducing licenses for existing Oracle database.

AeroL neas MesoAmericanas - Chief Information Officer (February 2006 -

April 2007) Guadalajara, Mexico

> Managed IT department of a regional carrier with an annual IT budget of

$2.5 million USD, reporting directly to company CEO.

> Oversaw Voice over IP (VoIP) telecommunications implementation for entire

company, saving over $60,000 USD annually in long distance costs, while

realizing an 8 months break even goal on investment.

> Led implementation strategy for integrating 11 airports into carrier's

route offerings in less than 7 months.

> Spearheaded strategic initiative to introduce LEAN/Six-Sigma quality

program to entire company.

> Collaborated with Chief Financial Officer on risk management initiatives,

covering currency exposure and fuel hedging strategies.

Keane, Inc. - Principal Consultant (September 1996 - February 2006) Boston,

MA

Principal Consultant (2001 - 2006), Senior Consultant (1998 - 2001),

Consultant (1996 - 1998)

> Secured $19 million sales gain through winning Keane's largest pure e-

Commerce client.

> Assembled and managed client's IT department. Developed hosted CRM

application specializing in business-to-business attendee relationship

management for travel industry.

> Realized maximum value and return on client's IT investment by defining

technology strategy. Worked directly with CIO and led IT strategy team

resulting in projected $7 million in IT savings over three years.

> Reduced costs by $5 million over six years through proposing,

implementing, and managing internal training programs.

Client Accomplishments

Biogen Idec, Inc. Cambridge, MA

Consultant to Associate Director of Commercial Information Technology

(January 2004 - February 2006)

> Manage company's list of product web sites with total budget of over

$6.0 million annually.

> Led effort to replace three separate legacy systems with one

integrated corporate Intranet containing over 30,000 documents and

offering streaming news feeds resulting in projected annual cost

savings of over $70,000.

Consultant to Associate Director of Bioinformatics (March 2003 - January

2004)

> Led $1.5 million development effort to create laboratory information

management system, compliant with FDA's 21 CFR Part 11 Electronic

Records; Electronic Signatures Act, including FDA compliant auditing.

> Pioneered ePaper records - a paperless laboratory document management

system - through use of electronic documents and forms, electronic

signatures, and public key infrastructure for managing user

authentication.

UBS Securities, LLC. Boston, MA

Consultant to Vice President of Securities Lending (September 2004 -

November 2004)

> Developed a strategic plan automating the securities lending process

and increasing the division's capacity by 700%.

> Achieved stated goal to reduce response time to clients from two hours

to less than five minutes.

Putnam Investments Boston, MA

Consultant to Vice President of Equities Trading Systems (January 2002 -

February 2003)

> Projected $2.5 million in savings within two years by retiring legacy

fixed income trading systems.

> Led team of developers in creating company's core trading and

portfolio management system, used company-wide for managing over 1,800

portfolios, trading equities, and assessing risk strategies.

Biogen Idec, Inc. Cambridge, MA

Consultant to Associate Director of Corporate Knowledge Management

(April 2001 - January 2002)

> Directed development of knowledge management system, utilized by over

400 employees globally.

> Created systems architecture supporting 24/7 operations, meeting

99.99% uptime requirement.

> Increased customer support efficiency by 27 %, measured by increase in

support calls handled with same staff size.

Lifeline Systems, Inc. Framingham, MA

Consultant to Chief Executive Officer (January 2001 - April 2001)

> Led team in planning and building HIPAA compliant patient management

application.

> Established architecture plan, offered complete scalability

forecasting model, and performed budget forecast exercise, detailing

anticipated development time, team size, hardware, and maintenance

costs.

> Reduced activation time for subscribers from 3 days to 4 hours,

through business process automation.

National Grid Westborough, MA

Consultant to Chief Information Officer (September 2000 - January 2001)

> Formulated comprehensive strategy for enterprise-wide technical

architecture (EWTA), serving as basis for all future IT projects

within entire organization.

> Worked with CIO and led his architecture team, establishing

guidelines, best practices, and architectural patterns.

> Reduced supported technology list by over 37%, through elimination of

redundant products and services, saving $2.3 million annually on

licensing and hardware support costs.

B-There.Com Westport, CT

Consultant to Chief Executive Officer (April 1999 - August 2000)

> Developed first business-to-business e-Commerce application for

meeting planners and travel management industry offering integrated,

air, hotel, and registration services, utilizing application service

provider (ASP) model.

> Enabled launch of multi-million dollar startup, which grew 7500% in

four years, attracting over 11,000 customers.

> Contributed to venture capital negotiations, helping secure over $30

million in second round financing.

General Electric Fairfield, CT

Consultant to the General Counsel of the Corporate Legal Department

(September 1996 - March 1999)

> Built Web-based knowledge management system to provide access to over

35,000 cases to entire corporate legal community consisting of 1,500

attorneys and support staff globally.

> Developed Web-enabled business intelligence system, allowing users to

generate real-time ad-hoc reports on demand.

> Spearheaded development of six-sigma project tracking system,

involving more than 3,000 users globally.

RPA Communications, Inc. Rochester, NY

Co-Founder and Creative Director, (April 1995 - September 1996)

> Co-founded Internet service provider and managed entire creative design

department with 7 employees.

Education

Boston College, Carroll Graduate School of Management Boston, MA

Masters of Business Administration (MBA) degree in Finance & International

Management (May 2005)

University of Rochester Rochester, NY

Bachelors of Science (BS) degree in Molecular Genetics (May 1995)

Bachelors of Arts (BA) degree in Chemistry (May 1994)

Awards & Recognitions

Sales Manager's Award - Keane, Inc. (2000)

Award given in recognition of extraordinary $19 million sales win of b-

there.com as a client.

Branch Manager's Award - Keane, Inc. (1998)

Highest award Keane bestows on an employee in recognition of outstanding

service. This honor has only been conferred twice before within preceding

ten years.

Language Proficiency

> English (Native)

> German (Native)

> French (Conversational)

> Bulgarian (Fluent)

> Spanish (Fluent)

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