Project Manager Customer Service

Colette Rafferty

*** ******** ****** ***** ********, ALABAMA 35226

Cell: 205-***-**** E-mail: ****************@*****.***

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Objective

A productive and rewarding career where my professional and

financial goals are exceeded for the benefit of the organization

and of myself.

Experience

Pitney Bowes, Birmingham, Alabama.

Customer Service Coordinator

Fielded and resolved escalated client issues; Liaison between

sales and customer service divisions; Prioritized service needs in

Alabama, Mississippi and Panhandle of Florida; Daily and monthly

report generation.

Lumenis, Birmingham, Alabama.

Territory Sales Representative

Laser sales representative responsible for the Alabama and

Panhandle Florida territory in the Veterinary and Dental

markets; Generated $350,000 in revenue within 4 months; Trained clients

on use of laser in clinical/surgical environment; Conducted

sales/training seminars.

Dental Spa Concepts, Birmingham, Alabama.

Business Development/Marketing Director

Sales, service, and consultation of innovative concept to

national and international dental communities; Responsible for

creation and implementation of marketing initiatives; Primary

contact with both vendor partners and doctor clients; Increasing

exposure to audiences through trade shows, co-operative

relationships, mailings, web presence and telephone contact.

Inline Orthodontics, Atlanta, Georgia.

Associate Director of Business Development

Managed daily operations in business development for VAR of high-

end orthodontic product:

Produced 325% increase in relationship quantity; Formed and

implemented strategies to increase client base

Pioneered 200% growth in revenue within Business Development

Doubled target models

Maintained relationship of clients through an account

manager/customer service organization

Developed sales center/trained account managers

Project Manager - coordinated projects/focused team members on

ever-changing initiatives

Nationwide sales to general practitioners

Business Computer Applications, Duluth, Georgia.

Regional Sales Representative

Marketing and Sales Representative responsible for a territory

consisting of 15 states; Sold Health Information Management

Systems to Federally Qualified Health Care Clinics ($100,000.00

and up); Responded to RFP's; Drew proposals/contracts; Generated

reports; Created marketing collateral.

Infocure, Atlanta, Georgia.

(Promoted to serve 3 positions)

1. Manager - Client Services

Managed client service support teams (9 employees) for two

dental management software programs; Handled all escalated

client issues/concerns; Generated weekly and monthly statistics

and reports; Call center environment.

2. Implementation and Conversion Manager/Specialist

Managed 4 specialist within the department; Implemented practice

management software for medical offices; Converted clients'

existing DOS software to Windows; Trained clients on Windows-

based software applications; Project Manager between sales and

client to assure smooth implementation/data migration.

3. Trainer /Implementation Specialist

Implemented practice management software for orthodontics;

Trained and consulted new and existing clients on Windows-based

software applications; Installed hardware; Traveled 100%

nationwide.

Education

University of Alabama at Birmingham

Health Information Management

Bachelor of Science in Health Information Management,

Highest GPA in Health Information Management Program

Presidential List

Dean's List

. Member of Golden Key National Honor Society

References

Available upon request.

Colette Rafferty Page 2

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