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Administrative Assistant Customer Service

Location:
Hanover, MD, 21076
Posted:
October 18, 2010

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Resume:

Lori A Deener

**** ***** *****

Hanover, MD *****

410-***-****/410-***-****

abi7fd@r.postjobfree.com

I am looking for a job where I can utilize my administrative/office skills.

I graduated from High School and I am working toward a degree in a 2 year

associates program. I am proficient in data entry with a typing speed of

12,000+ ksph and also in using the Dictaphone with a typing speed of

approximately 80+ wpm using WordPerfect, Word, Excel, various database

programs, Hot Docs, Westlaw, PACER, Outlook, GroupWise, and Lotus Notes.

The 2nd Page lists my experience in the Maryland State Government in non-

legal secretarial/administrative/customer service type positions.

Employment History:

3/2008 - 8/2009 Circuit Court for Baltimore City Baltimore, MD

Court Secretary II

Worked in General Equity Civil Masters Office:

. Perform Receptionist duties for office helping the public

with matters regarding mortgage and tax foreclosures, name

changes, guardianships/trusts, temporary restraining orders

and general equity matters.

. Answers phones, Explains court policies and forms

instructions to counsel and general public, photocopies and

faxes various items including timesheet information for

payroll purposes

. Types and processes various orders for name changes, tax sale

foreclosures, redemptions, reconsiderations and dismissals

for General Master's signature using Word and Excel

. Make true test copies of petitions to be given to counsel to

expedite emergency orders. Scans all incoming and outgoing

case files into the court case history system.

. Opens and distributes daily incoming mail. Report all

equipment or any other Personnel issues to Administration.

. Report all IT issues to proper office. Check daily voice

mail messages

8/2006 -11/2006 Law Firm of Marcus & Bonsib Greenbelt, MD Legal

Secretary

Work for Robert Bonsib, Esq. and Tara Harrison, Esq. with Criminal, Civil

and Domestic Cases:

. Performed dictation and scanning with letters, memos,

pleadings, motions, etc.

. Utilized/created and maintained all client folders/files and

contacts including indexing using Hot Docs

. Answered phones and had contact with Courts and various

Attorneys of all State/Federal levels

. Performed receptionist duties greeting clients

. Typed and processed subpoenas, expungements and other court

related documents

. Utilized PACER to file Electronic Filings with the US

District Court and to research info on Federal Cases

. Maintained bi-weekly supply order and totals due to office

supply company on Excel

. Tracked billing and time for various types of work performed

(Time slips)

8/2004-6/2005 District Court of Maryland Glen Burnie, MD Court

Clerk II

Worked in the Civil (Small Claims) Department processing new suit cases and

renewals:

. Assigns court dates, sends out summonses & gives info on

paperwork/fees/status of cases

. Opens and processes daily incoming mail

. Bankruptcies, Interests, judgments, appearances, inmates,

garnishments, oral exams, show causes, liens, & affidavits

1/1998-8/2004 District Court of Maryland Annapolis, MD

Administrative Assistant II

Worked in the Judges Chambers as an Administrative Assistant for 8 judges:

. Used Dictaphone and typed decisions, opinions, letters, memos

and tables with WordPerfect

. Maintained information on various judges committees on Excel

. Set up meetings and conference room for judges; did anything

the judge would request

. Scheduled court cases in the computer and performed MVA

record checks

. Answered phones for judges and gave various information on

court cases

. Coordinated successful communication of bail review equipment

with Detention Centers

. Processed search warrants with and for police

. Opened, sorted and processed mail and coordinated between

judges and clerks office

. Photocopied packets and information for meetings in the

conference room

. Had Contact with co-workers, public, state, federal and

county agencies, the Governor's Office, etc.

Education

Anne Arundel County Community College

o Legal Studies

Glen Burnie Senior High School - HS Diploma

o Business Courses

Lori A Deener

1452 Gesna Drive

Hanover, MD 21076

410-***-****/410-***-****

abi7fd@r.postjobfree.com

7/1997 - 1/1998 Motor Vehicle Administration Glen Burnie, MD

Clerk Typist IV

Worked in the Driver Records Office updating and mailing driving records to

attorneys:

. Data entry of new and existing driving records into the

database

. Troubleshoot clients computer problems who were connected to

MVA's driving record program

. Produce certified and non-certified copies of driving records

for public purchase and receive monies

3/1995 - 7/1997 Dept. of Health & Mental Hygiene Annapolis, MD

Secretary

Work in the Food Control Division processing food permits and licenses to

food facility owners and operators:

. Typed permits/applications and collected fees.

. Took complaints by phone of poor food and environment quality

. Worked with monthly reports of food service facilities

. Sent inspectors out for investigations

. Reviewed structural plans and menus for brand new and newly

renovated food facilities

. Typed correspondence

. Took and typed meeting minutes

. Processed all incoming mail

8/1992 - 3/1995 Maryland Aviation Administration Baltimore, MD

Secretary

Worked in the Design Services Section of the Engineering Department for six

Engineers:

. Typed and processed letters, memos, and contracts

. Used dictaphone

. Scheduled numerous meetings with large quantities of

attendees from coworkers, airport tenants, construction

companies, and State Highway Administration

. Had phone contact with state and county agencies, airport

tenants, contractors, governor's office, etc.

. Photocopied and created literature and packets for all

meetings

. Photocopied mylars (blueprints) on a Xerox mylar machine

. Filled out and processed Engineers' timesheets

10/1984 - 8/1992 Motor Vehicle Administration Glen Burnie, MD

Data Device Operator III

Worked in MVA's Functional Data Center keypunching various types of MVA

related data:

. Entry and verification of alpha/numeric data from source

document to 4-phase key to disc system and CRT machine

(strict data entry production environment from batch work)

. I received monthly certificates for outstanding speed and

accuracy



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