Manager Customer Service

A MANDA KRAUSZ

*** *********** **., **********, ** 36330 • Home: 334-***-**** • *********@*****.***

PROFESSIONAL EXPER IENCE

Substitute Teacher Ft.

Rucker, AL

Department of Defense School System Jan 2010 to

p resent

• Provide instructional services to students during the teacher’s absence

• Clerical duties during the school secretary’s absence

• Providing medication and fi rst aid during the absence of the school nurse

Security Officer Ft.

Rucker, AL

CDA Security Inc Feb 2005 to May 2009

• Checking for identification at access control points

• Searching vehicles for required paperwork and/or illegal i tems

Sales Associate/Assistant Manager

Enterprise, AL

Goodwill Industries Oct 2003 to Oct

2004

• Assist with customer service issues and retail sales

• Inventory adjustments, stocking/ordering shipments, daily sales reports, nightly

deposits

• General clerical duties-phones, faxes, copies

• Train new employees and act as assistant manager during manager’s absence

Clerk D aleville,

AL

Southern Internet April 2003 to Aug

2003

• General clerical duties-phones, copies, data entry, faxing

• Taking payments and preparing deposits

• Collections and electronic debiting

Dispatch-Data Processor (Temp) M idland

C ity, AL

Covan M ay 2002 to Aug 2002

• Data Ent ry

• General clerical duties-faxing, filing, phones

EDUCAT ION

T roy University-Dothan

Dothan, AL

Masters, Psychology & Counseling, 3.9 GPA A ug 2007 to

Dec 2010

• Chi Sigma Iota, Tau Delta Chapter

• Gamma Beta Phi

T roy University-Dothan

Dothan, AL

Bachelor of Science, Criminal Justice, 3.6 GPA A pr 2003 to

A ug 2005

SKILLS

• Excellent M icrosoft Office Skills

• CPR and First Aid Certified

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