Customer Service Manager

Ann Marie Clayville

PO Box ****, Evergreen, CO **437 1864

Cell Phone: 410-***-**** / Email: abi7de@r.postjobfree.com

Professional with proven ability to multitask and provide strong leadership in a high paced, diverse, results driven environment.

Documented excellent written and verbal communication skills.

Capable of maintaining strict confidentiality. Implemented action plans, and organized workforce to achieve multiple goals.

Experience representing organizations in multiple situations.

Experience using Macintosh, Microsoft Word, Excel, Outlook, PowerPoint, Sabre, Abra, MFG Pro and Lotus Notes.

WORK EXPERIENCE

Evergreen Park and Recreation District, Evergreen, CO

Executive Assistant / Assistant to the Board of Directors 02/2009 – Present

• Acts as the liaison between EPRD’s Executive Director, Board of Directors, EPRD staff, and the community.

• Executive office support for the District’s Executive Director and Board of Directors with projects, meetings, activities,

and confidential correspondences. Provides document research, and technological and administrative support to both

parties.

• Works closely with the management team on large District projects, including but not limited to Jefferson County Joint

Venture and Conservation Trust Fund grants.

• Performs human resource activities in the absence of the HR Manager, particularly new hire paper work and

orientation, as well as policy and procedure guidance. Assists the HR Manager with employee relations, including staff

parties and employee recognition.

• Manages the Administrative Office on a daily basis, including budget management and meeting planning.

• Responsible for statutory compliance filing and record management for the District.

• Prepares and distributes written correspondents on behalf of the Executive Director.

• Works with all levels of staff and the public on a daily basis.

• Prepares agendas, meeting document packets, written minutes of all EPRD Board meetings.

• Appointed by the Board of Directors as EPRD's Recording Secretary and Custodian of District Records.

• Deputy Election Official for the 2010 EPRD Board of Directors Election.

CoorsTek, Inc, Golden, CO

Inside Sales Professional, Armor Sales Division 01/2008 – 12/2008

• First point of contact and customer liaison for ceramic armor customers including domestic and international multi

million dollar accounts. Responsible for record management for all orders.

• Established pricing information, factory load, technical order information and actual cost history of product.

• Oversaw contract administration and review, and provided on going technical support for customers, including

government rated body armor and vehicle armor contracts, and export license orders.

• Organized resources to analyze the feasibility of establishing long term contract agreements.

• Evaluated orders to ensure export compliance guidelines are met. Specially asked by the Trade Compliance

Department to assist the department in compiling and reviewing Customer End User Profiles for CoorsTek.

• Liaison between Sales, Shipping, and Accounting departments in the setup of multiple Letters of Credit for large

international customers.

• Coordinated with production planning to effectively manage customer forecasts, Kanban or other unique order requests.

• Actively participated in process/system improvement activities.

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US Airways Express / Piedmont Airlines

Salisbury, MD and Charlotte, NC

Administrative Supervisor / Office Manager for Charlotte, NC Station 03/2007 – 10/2007

• Oversaw the daily human resource and administrative activities for the airline’s Hub location. Supervised eight

administrative assistants.

• In charge of administering customer service agent corrective actions and employee annual evaluations for 850+

employees. Managed the station’s Nextel account.

• Ran Customer Service Open House recruiting events in the absence of the Recruiting Manager.

Charlotte Station Customer Service Recruiter 09/2006 – 03/2007

• Recruited Customer Service Ramp and Gate Agents for the airline’s Hub location.

• Duties included establishing relationships with schools and professional associations, interviewing potential employees,

running weekly Open Houses, reviewing new hire paperwork, scheduling applicants for training classes, and organizing

new hire orientation.

• Accepted position after relocating to the Charlotte area for personal reasons.

Human Resources Manager 12/2005 – 09/2006 and 01/2007 – 03/2007

• Worked directly with the Director of Human Resources to manage all human resource functions for the airline.

Promoted to position after nine months with company.

• Responsibilities included employment verifications, unemployment claims, I 9 verifications, PRIA requests, employee

relocations, policy and procedure guidance, management of company drug and alcohol program, as well as organizing

and overseeing Fair Treatment Hearings.

• Supervised five human resource assistants at company headquarters in Salisbury, MD.

Corporate Recruiter 04/2005 – 12/2005

• Sole recruiter for the regional airline’s entire In flight and Maintenance departments.

• Established relationships with schools and professional associations, interviewed potential employees, compiled job

descriptions and job advertisements, traveled to recruit the workforce, reviewed new hire paperwork, set up open

houses and new hire orientation, as well as various human resource administrative responsibilities.

EDUCATION & TRAINING

Salisbury University, Salisbury, MD

Bachelors of Arts degree in Psychology; May 2005

• Dean’s List

• Member of National Society of Collegiate Scholars

Mountain States Employers Council, Denver, CO

• Administrative Assistant Certificate Program; 10/2010 – Present

Colorado Notary; 02/2010 – Present

Collins Cockrel & Cole, Denver, CO

• Special District Election Training; 03/2010

CoorsTek, Inc, Golden, CO

• Letter of Credit Training; 10/2008

• Trade Compliance Training; 10/2008

• Operational Excellence White Belt Training; 08/2008

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• Measurement and Drawing Basics Course; 03/2008

AWARDS

CoorsTek, Inc, Golden, CO

• Measured Excellence Award – 11/2008

• Recognized for Process Improvement Efforts – created Freight Quote Estimator spreadsheet for the Sales Department

References Available Upon Request

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