EBONY M. BRAXTON

*** **. ***'s Drive

Richmond, VA 23225

804-***-**** abi7d7@r.postjobfree.com

OBJECTIVE

Contribute to an industry leader by making use of my administrative

abilities and management skills to provide a satisfying customer experience

for patients and customers.

PROFILE

Administrative support professional offering versatile office management

skills and proficiency in Microsoft Office programs. A strong planner and

problem solver, who readily adapts to change, works independently, exceeds

expectations and is able to juggle multiple priorities and meet tight

deadlines without compromising quality.

SKILLS ABILITY

. Attention to detail

. Effective oral and written communication skills

. Initiative and follow-through

. Sense of urgency

. Ability to work independently as well as part of a team

. Experience with personal computers and mainframe software (e.g.

Microsoft Office, Internet/Intranet)

. Make independent decisions while exercising professional judgment due

to a multitude of conflicting factors

PROFESSIONAL EXPERIENCE

VIRGINIA DEPARTMENT OF HEALTH (ABACUS STAFFING) (2010-current)

Office of Minority Public Health Services and Public Health Policy

Assist Nurses and Physicians with loans and scholarships

. Maintained complex office files and prepared contracts from varied

statistical.

. Received student applications for scholarships and loan repayment

applications within an appropriate time frame.

. Answer multiple telephone calls and accurately answer client questions

and concerns.

. Enter demographic information, payments, and balance scholarships amounts

in the computer.

. Practice and adhere to the "Code of Conduct" and "Law Regulations"

. Assist manager in direct services and coordinate in administrative

functions

. Make independent decisions while exercising professional judgment due

to a multitude of conflicting factors such as frequent management

travel, monitoring all incoming calls, e-mails, faxes concerning

requests for information, inquiries, scheduling meetings, activities,

etc. during management absence.

HCAP CARDIOLOGY HEALTH GROUP

Medical Office Specialist (2010)

Maintain all front office functions including patient relations

. Maintained complex office records and prepared reports from varied

statistical.

. Received consults, schedule, cancel, and reschedule patients within an

appropriate time frame in the appropriate clinic(s).

. Verify Medicaid, Medicare, and other insurance; except patient co-pays

and balance payments.

. Answer multiple telephone calls and accurately document messages.

. Enter charges, payments, and balance the day in the computer.

. Practice and adhere to the "Code of Conduct" and "Mission and Value

Statement.

. Available to assist and direct the physician practice coders and other

appropriate staff members in billing, coding, and reimbursement issues.

. Collect co-pays, cash from patients, and getting authorizations on credit

cards.

. Filing patient and administrative files.

. Receiving medical records and delivering to appropriate providers or

department.

. Forward telephones calls appropriately and following up on return calls,

. Insurance verification and verification of demographics.

. Assist in providing a safe and secure work environment where safety and

emergency procedures are supported and harassment is not tolerated.

. Provides direction to clerical support for the scheduling of facility

conference room schedules and equipment needs.

. Provides direction to clerical support for the sorting of mail and

received packages.

. Make independent decisions while exercising professional judgment due

to a multitude of conflicting factors such as frequent management

travel, monitoring all incoming calls, e-mails, faxes concerning

requests for information, inquiries, scheduling meetings, activities,

etc. during management absence.

HCA SUPPLY CHAIN 2009-Present

Purchasing Assistant (2009-2010-transfer)

Process all purchasing requests for supplies, services, and equipment of

designated HCA hospital facilities

. Review monthly reports weekly to ensure timely receiving of good for

facilities and patients needs

. Validate, review, and correct all daily confirmations from vendors via

EDI and fax

. Maintain high degree of communication, cooperation, and coordination

with assigned departments regarding purchases

. Ensure vendor and consumer compliance are in coordination with company

procedures and policies

. Work closely cross-functionally with departments within the

organization to minimize and resolve invoice and purchase order

discrepancies

VA MCGUIRE MEDICAL CENTER (GOVERNMENT WORKS INC- TEMP) 2008-2009

Medical Program Support Clerk (Cardiology, Renal, and Gastroenterology)

Maintain all front office functions including patient relations and provide

correct billing codes for patient visits and procedures

. Maintained and supported all aspects of office records and reports for

medical staff review

. Scheduled and consulted patients for proper treatment by staff

authorities

. Provided admission and verification of patients

. Screened telephone calls, scheduled and maintained appointment

calendars, makes travel arrangements, scheduled meetings, and

conferences

. Typed up minutes of meetings, referred medical questions concerning

patients to the appropriate source

. Generated clinic appointment letters, reminders and workload reports

. Updates demographic data base, direct patient to appropriate office to

update medical care cost recovery information and annual program

review and issued travel vouchers for reimbursement

. Scheduled follow-up appointments and consultation visits and prep

clinic for patient surgeries

. Perform basic administrative tasks such as clinic cancellations;

clinic rescheduling; inputting application data information;

Interpreted doctor's orders; progress notes and labs.

. Make independent decisions while exercising professional judgment due

to a multitude of conflicting factors such as frequent management

travel, monitoring all incoming calls, e-mails, faxes concerning

requests for information, inquiries, scheduling meetings, activities,

etc. during management absence.

VA DEPARTMENT OF HEALTH (ABACUS STAFFING INC- TEMP) 2005-2008

Safety Seat Program Assistant, Admin. Analyst and Medical Records Clerk

Perform basic administrative tasks such as handling grants and contracts;

managed and input application database information

. Maintained vendor invoices for payment; maintain vendor files;

prepared and entered data for purchase documents into spreadsheet

system

. Diplomatically resolved customer complaints on as-needed basis

. Analyzed record keeping systems; forms control; office layout;

billing; personnel requirements; budgetary and performance standards

. Generated and coordinated client contracts, grants, certification for

training completions

. Knowledge of budgeting procedures and requirements; possessed the

ability to present and recommend budget adjustments

. Preparing recurring and non-recurring reports for management on the

budget figures

. Answered multi-line phones, Coordinate travel and catering

arrangements; coordinate and create manager's calendar; post payment

information to appropriate document of record

. Make independent decisions while exercising professional judgment due

to a multitude of conflicting factors such as frequent management

travel, monitoring all incoming calls, e-mails, faxes concerning

requests for information, inquiries, scheduling meetings, activities,

etc. during management absence.

MAXRAVE RETAIL STORE 2006-2007

Assistant Manager

Supervised all employees and maintained store during operation hours

. Demonstrated effective presentation skills, organized payroll, met

deadline projects on timely fashion and conducted time schedules for

employees

. Managed and supervised 13 employees, trained and interviewed new

associates, maintain store products, accurate shipment count and mail

checks

. Responsible of accounts payable, data entry, kept record of

merchandise products and calculated daily and monthly sales by using

analysis of these reports

. Greet visitors and provide a response to the questions or concerns

. Supervise the preparation; coordinate the merchandise to be

facilitated; and provide consultation to new employees on issues

relevant to the material to be facilitated

. Confirm product availability, managing credits/debits, customer

returns, and quality issues

WALMART DISTRIBUTION CENTER 2001-2005

Break Pack/FID Processor

Assembly line operator and UPS Loader and Un-loader

. Entered data for freight orders accurately

. Arrange orders onto delivery trucks using pallet jack

. Maintain/run office in managers/owners absence

. Perform loading/unloading of trucks on a daily basis

. Assist in cross-training employees in order picking, stocking, and

packing for international shipment

. Insure quality and conformance with standard operating procedures

. Recognized as Employee of the Month Grassroots member, 12/01, for

prompt, safe work

. Handle order expediting of electronics and fragile equipment

EDUCATION

GED 1995

TRI CITI NSC/ODU UNIVERSITY

UNIVERSITY OF PHOENIX

PSYCHOLOGY 2007-CURRENT

SALARY REQUIREMENT

$31,000

EVEREST UNIVERSITY

MEDICAL BILLING & CODING/CRIMINAL JUSTICE 2006-2007

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