Customer Service Sales
Resume:
Steve Zeidan ***** Algiers Drive
Cincinnati, Ohio 45246
*.******@*******.*** [pic]
Education
Saint Xavier University, Chicago, Illinois 8/2005 - 5/2007
Major: International Business
1. CGPA 3.2/4.0
2. Recipient of the Graham School of Management Outstanding
International Business Award
Ivy Tech, Lawrenceburg, Indiana 1/2002 - 5/2005
A.S. in Business Administration
3. CGPA 3.0/4.0
4. Twenty First Century Scholarship Recipient
Work Experience
Verizon Wireless, Cincinnati, OH 11/2007- Present
Business Sales Executive
5. Meet and exceed quota/revenue target for sales goals.
6. Perform account evaluations and propose solutions that best fits
the customer's needs.
7. Contact existing customers for contract renewals, data, accessory,
and handset up-sell opportunities.
8. Maintain and grow existing customer base while managing churn.
9. Build long-term repeat relationships with businesses and customers
through personal integrity, sales, and product expertise.
10. Respond to customer requests and questions regarding service,
products and account information.
11. Continually develop sales ability and product knowledge.
America Display, Tinley Park, IL 4/2005 - 5/2006
Installer/Merchandiser
12. Recorded various deliveries and pickups while loading and unloading
trucks.
13. Maintained records by correctly adjusting inventory levels to
reflect disbursements.
14. Installed newly designed back bars and merchandised various tobacco
products.
15. Trained new employees on products and procedures.
Sprint PCS, Orland Park, IL 1/2003 - 1/2004
Sales/Customer Service Representative
16. Provided customer service, in a retail store environment, to new
and existing Sprint PCS customers.
17. Recognized by customers and managers as providing exceptional
customer service.
18. Check plan-o-gram to update phones and signage to be compliant with
store procedures.
19. Ability to effectively problem solve.
20. Analyzed customer concerns using established procedures.
Internship Experience
Pepsi Americas, Chicago, IL 5/2006 - 8/2006
Merchandiser
21. Constructed displays to coincide with the plan-o-gram.
22. Cleaned and fully stocked shelves and coolers.
23. Arranged & took inventory of stock for the desired locations.
Volunteer Experience
YMCA, Aurora, IN 9/2004 - 12/2004
Soccer Coach
24. Coached children aged 2-4 on the fundamentals of the sport of
soccer.
Skills
25. Exceptional customer service skills with an emphasis on generating
sales leads.
26. Excellent multi tasking skills with minimal supervision.
27. Strong interpersonal, written and verbal communication skills.
28. Proficient with all products in the Microsoft Office Suite
including: Excel, PowerPoint, and Word.
Contact this candidate