Customer Service Representative
Resume:
Willa Mae Allen
*** ******** ****** **********, **
06606
Objective: To obtain a position as a Customer Service Representative. Over
ten (10) years experience showing skills of a Department Group lead or
Assistant Supervisor.
Summary of skills:
. Diligent, reliable and punctual
. Excellent Customer Service skills
. Team Player: willing to pitch in
. Stable employment record
. Willing to work overtime and weekends
Employment History
Dianon Systems
Stratford, CT
3/99 - 7/08
Customer Service Representative/Group lead
Received 100 - 125 calls to inbound call center. Processed medical
billing for Medicare, Medicaid, and 3rd party insurance companies.
Explained and deciphered Explanation of Medical Benefits to patients.
Processed credit card payment(s) for
Patients remaining balance due. Promotion to Group lead of 10 phone
representatives performing same duties. Implemented department
policies and procedures. Kept department's personnel files.
Comp- U-Card
Trumbull, CT
6/94 - 8/98
Customer Service Representative
Inbound call center processing 100 -130 calls daily. Three (3) unique
services:
Travel, Auto and Shopping, accessible by phone, Internet and company
magazine.
Various retention tools and coupons used to retain customers. Offered
same via
Instant messages.
Pepperidge Farms
Norwalk, CT
8/80 - 1/93
Data Entry Operator/ Assistant Supervisor
Keypunched
daily bread tickets for store(s) distributors. Alpha/numeric keystroke
average of 9,000 - 12,000. Promoted to Assistant Supervisor overseeing 24
operators, 12 per shift. Maintained department personnel files. Keypunched
time cards for all hourly employees company wide. Hands on of upstart of
3rd shift department training new recruits.
Contact this candidate