Sales Customer Service
Resume:
Colorado Springs, CO ***16
*********@*****.***
Michael A. Norris
Experience August 2010-Present
Chaplain and Volunteer Services Director, CEC
International: Cheyenne Mountain Re-Entry Center
Provides spiritual care and counseling for 750
incarcerated residents in a level 3 correctional
facility.
Develops and monitors worship services suited to a
divergent religious population.
Recruits, trains, and places volunteers for service in
the prison population.
Functions as Colorado Department of Corrections
community liaison; provides information for the
Colorado Springs community on CMRC operations.
January 2009-August 2010
Lowe's Home Improvement Warehouse, Colorado Springs,
CO: Commercial Sales Specialist
Under the direction of the Sales Manager, responsible
for marketing, sales, and maintenance of commercial
sales products.
Developed relationships with customers and clients to
provide maximum sales of material and products.
Provided information and product use knowledge for
commercial sales consumers.
Provided and ensured quick, responsive, and excellent
customer service.
February 2006- December 2008
Memorial Health System Colorado Springs, CO
Director, Spiritual Care and Volunteer Services:
Recruited, interviewed, placed, evaluated, and
supervised all youth and adult volunteer programs
(1400 volunteers) and five paid staff.
Conducted all volunteer orientations to discuss all of
the volunteer opportunities at Memorial Health System.
Used creativity and personnel development skills to
motivate each volunteer for maximum volunteer
satisfaction.
Represented Memorial Health System for many different
community events and platforms.
Maintained the highest standards of appearance,
performance, efficiency, and cooperation in the
volunteer corps.
Managed two hospital gift shops with $300,000 budget
for each and six paid staff.
Instituted Volgistics: A system for managing volunteer
time and assignments.
Maintained the highest standards in volunteer record
keeping for hours served and volunteer evaluation.
Developed and instituted the hospital concierge system
for visitor and family assistance.
Appointed by the MHS Board as Chairperson, Patient
eXperience Team (PXT), leading a twelve member group
of medical professionals to strategize and plan
improvements in patient and volunteer satisfaction.
March 2005-September 2008
Memorial Health System Colorado Springs, CO
Director, Spiritual Care Department:
Provided leadership and supervision for five staff
chaplains in three separate hospitals.
Trained and equipped volunteer chaplains for service
in Spiritual Care
Department.
Directed the volunteer on-call program for the
Spiritual Care Department.
Provided direction and supervision for Clinical
Education Program students with the College of
Pastoral Supervision and Psychotherapy, Colorado
Springs, CO
Chairperson, Bereavement and Palliative Care
Committee, Memorial Hospital for Children.
Chairperson, Patient Satisfaction Committee before
developing Patient Experience Team.
May 2001-March 2005
Memorial Hospital Colorado Springs, CO
Staff Chaplain
Provided spiritual care to patients in the ICU, CCU,
and ER.
Provided spiritual care and pastoral counseling for
the hospital staff, nurses, and physicians.
Pastor and chaplain, providing emotional and spiritual
support for family presence situations during CPR and
invasive procedures.
Provided care and counseling for the families of organ
donor patients.
Provided pastoral counseling and crisis intervention
for patients and families facing long term and
traumatic illnesses.
Member of Family Centered Care committee.
Conducted worship and religious services for patients
and families.
July 1977-July 1997
United States Navy Honolulu, HI
Senior Chief Petty Officer/E-8
Served as Chief of the Boat and Command Master Chief.
Certified as Master Training Specialist/licensed
instructor.
Served as leader, mentor, and adviser for 120 enlisted
crew members.
Education 1995-1997 Chaminade University of Honolulu
Religion major and general studies.
1997-2001 Nazarene Bible College
De Long Sermon Series Award finalist.
Completed all requirements for ordination as Minister
of the Gospel.
Received Bachelor's Degree in Biblical Studies.
Samaritan Counseling and Education Center
Completed four units of Clinical Pastoral Education.
Completed 2000 hours of hospital chaplain residency.
Completed all requirements for certification as a
healthcare chaplain.
Northwest Nazarene University
Master's Degree in Spiritual Formation.
Selected as Outstanding Student for 2004-2005 academic
year by NNU faculty.
Published Spiritual Formation in the Postmodern Matrix
from graduate thesis.
Professional Ordained for Christian Ministry, Woodmen Valley
Chapel, Colorado Springs, CO
Member, Society of Critical Care Medicine
Honorary Member, American Association of Critical Care
Nursing.
Organ and tissue donation conference speaker and
consultant, Graying
Grace Resources Inc.
Board Certified as a Clinical Chaplain by CPSP
(College of Pastoral Supervision and Psychotherapy).
Member, American College of Healthcare Executives.
Outstanding and professionally trained public speaker.
References Available on request.
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