Customer Service Driver

Location:

Posted:

March 09, 2010

James w. Davis Jr

*** ****** ***? Centerton, AR 72719

479-***-****? **************@***.***

EDUCATION

WORK EXPERIENCE

Wal-Mart -Bentonville, AR 12/2006 -

Present

Quality Resolution Analyst

. Educating Carriers and Suppliers on consideration of valid

documentation

. Determining the validation of Suppliers documentation

. Approving/Denying detention requests

. Problem resolution over invalid documentation

. Determine payment of Sams bobtails

. Sams bobtails reports sent to Sams Operations

. Maintaining relationships and customer service to external and

internal customers

Polymer Group, Inc.-North Little Rock, AR 8/2005 -

8/2006

Material Handler

. Assist Slitter Operator w/ material

. Doff material onto a cart

. Take material to be wrapped & sent to warehouse for customer delivery

. Maintained daily quota

. Performed other duties as assigned

TRANSPORTATION EXPERIENCE

Tyson Transportation- Springdale, AR

10/2006 - 12/2006

Night/Weekend Dispatch

. Instruct the driver on load assignment, delivery pick up and drop

time, proper routing and billing information

. Track drivers and loads on a daily basis

. Provide the system with accurate information concerning driver's

availability and hours of service assuring maximum utilization

. Supervise customer service linkage to external customers about issues

such as late deliveries, detention or other problems that may occur

. Manage all aspects of equipment availability