Sabrina C. Amico

*** *** ******

Glens Falls, NY 12801

518-***-****

518-***-****

abi7at@r.postjobfree.com

Objective:

To obtain a position within a dynamic organization where professional attributes are

effectively utilized, and challenges are presented.

Summary of Qualifications:

Over ten years of diverse, progressive experience in positions requiring sound

organizational, customer service, and staff supervisory skills. Possession of excellent

communication and interpersonal abilities. Personable, results-oriented professional with

a history of dependability.

Professional Experience:

2008 to 2008: Morgan RV Resorts, Queensbury, NY

Customer Service Representative

My job responsibilities include taking incoming calls for reservations at one of over 40

parks the company owns, processing credit cards and running reports to match daily

revenue generated. Also worked for the company at LG Suites running the office, check

in and checkout guest and processing in computer as well as end of day reports, cleaning

rooms, stocking and accommodating guests as needed.

2006 to 2008: Olive Garden Restaurant, Queensbury, NY

Server

For this position some of my duties required opening and closing the restaurant, stocking

as needed as well as taking care of guests needs. Making sure timely delivery of food as

well as customer satisfaction, also maintained all cash and charges for end of day

reporting.

2005 to 2006: Verizon Wireless, Queensbury, NY

Retail Sales Representative

In my position some of my duties included greeting and speaking with potential

customers to find out what their needs were and to make the best possible suggestion to

fulfill this need. I also opened and closed the store and did the daily reports which

included inventory, treasury, daily activities and various other reports. My duties also

included making outbound phone calls to customers 2 days after they bought their new

phones and also if they were nearing the end of their contract to try to get them to renew

on a 1 year contract over the phone. Also did online training for new and upcoming

products.

2005 to 2005: TD Banknorth, Warrensburg, NY

Customer Sales Representative

My position is to open new accounts following proper procedures, to help customer with

problem solving, questions and research regarding their personal and or business

accounts. Did maintenance per customer request, did referrals to appropriate area of

expertise to best suit the customers particular needs. Made sales calls to help maintain

customer relationships. Assisted with the consumer loan process, called regarding the

underwriters decision. Talked with manager regarding different ideas regarding meeting

required quarterly goals.

2003- 2004: Wright Express, South Portland, ME

Billing Customer Support Specialist

Duties varied depending on the customers’ needs. Answered incoming calls from

customers regarding their fleet fueling credit card accounts, helped with billing questions,

processed disputes with bill, maintained and updated account information as needed, did

correspondence to and from customer. Provided knowledge and information regarding

the particular credit card program the customer had to help them best serve their business.

2001- 2003: Synergent Corporation, Westbrook, ME

Card Services Credit Union Support Representative

I was responsible for providing knowledgeable, professional, high quality telephone

support to credit unions regarding the department’s products and services. Provide

direction and limit monetary loss by assisting credit unions with procedures for the

submission of chargeback’s and adjustments. Accurately prepare and process adjustments

and chargeback’s within required regulatory time frames. Effectively communicate

decisions made regarding debits/credits of credit union accounts. Provide support to

credit unions on all aspects of program operations, including reissues, troubleshooting,

and transaction research and program parameters. Maintain current knowledge of

network legislative and regulatory issues as well as maintain knowledge of domestic and

international Visa® rules and regulations.

Education:

Branford Hall Career Institute

Emphasis on Paralegal studies

Courses include: Microsoft word, Legal Research, Accounting, Tort & Personal Injury,

Business Writing, Commercial & Contract law, Paralegal Principles & Wills, Trusts &

Estates.

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