Customer Service Sales

D onna Head r ick

**** **** * * ***** Rd #*** G rand P ra i r ie, T X 75050 918-***-**** h ead r abi7a0@r.postjobfree.com

Objective

Excellence in a position where one can provide and maintain superior quality and service. Continued opportunity

to demonstrate the ability to train, manage and motivate team members to achieve organizational goals.

Profile

Aptitude for quickly mastering technology and procedures related to the task at hand. Effective in security

sensitive situations exhibited in maintaining a high level of discretion in handling sensitive, confidential records. A

high level of commitment to excellence demonstrated in a history of providing unparalleled service to others.

Flexible and versatile demonstrated in the ability to maintain a sense of peace under pressure. Concerned with

the value of work performed, measured by its accuracy and efficiency. Thrive in fast-paced environments.

Excellent team player, exhibited in the desire to preserve cooperation and camaraderie among all employees and

customers. Motivated, personable transportation and distribution professional with nine years of excellence in the

field - recipient of the Bravo Zulu in Hazardous Goods Auditing, and three years Safe Driving with FedEx.

Exceptional vehicle operator exhibited in driving over 500,000 miles driven safely.

Skills Summary

Attention to Detail Power Point Inventory Control

Computer Savvy Hazmat proficiency Excellence in Safety

Customer Service Problem Solving M icrosoft word

Education

Northlake Community College

A ugust 2010 to present

Associates in Radiologic Sciences Program

Current GPA 4.0

Status: Freshman

P rofessional Experience

Parking Spot South J une 2009

to present

Dr iver/Dispatcher/Cashier

• Safely t ransport passengers to and from the DFW airport.

• Supervised drivers to make rotations in various terminals.

• Checking guest onto our lot assigning them parking, answering phones, and acting supervisor for

t he parking facility.

N orth Houston Pole Line February 2008 –

December 2008

Teamster

• Supply distribution to crew chiefs, data entry, purchasing, and retrieval of heavy equipment parts.

• Transporting workers to the job site and fi re watch specialist.

• Environmental restoration

Sheehan Pipeline construction February

2007 – December 2007

Diver

• Transporting workers to the job site.

FedEx Express September 2003 –

December 2006

Courier/Dangerous Goods Auditor/Sort compliance coordinator

• Delivering and pick up of parcels, daily up keep on drop boxes, customer care, and data updates on

customer locations.

• Auditing incoming hazardous material to FAA standards for safe aircraft t ransport.

• Audit scans at the end of the sort and insuring that all packages have been accounted for.

West Corporation J uly 2003 - October

2003

Customer service

• Answering inbound calls for activation on a major mobile phone carrier.

• Helping customers’ t rouble shoot issues about their phone or phone plan.

• Adding multiple lines to existing accounts, taking payments, and restoring service to disconnected

accounts.

Pro D r ivers J une 2002 September

2003

OTR/Local driver/Yard jockey

• Relocating freight across the United States, Canada and Mexico.

• Moving and installing casino gaming machines to Indian reservation casinos.

• Moving t railers out of dock doors and filing shipping papers ensuring seal numbers match.

J.B. Hunt September 2001-June

2002

OTR Driver

• Transporting freight across the United States, Canada, and Mexico.

• Staying in accordance with Department of Transportation regulations.

• Trip planning, keeping schedules and a vast knowledge of U.S. geography.

Schneider National car riers December 2000-

September 2001

OTR Driver

• Transporting freight across the United States, Canada, and Mexico.

• Staying in accordance with Department of Transportation regulations.

• Trip planning, keeping schedules and a vast knowledge of U.S. geography.

Sears M ay 1996-

A ugust 2000

Sales coordinator (paint department)

• Display of featured products in weekly flyers.

• Color and paint matching expert.

• Hosted statewide paint rallies for Oklahoma.

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