Sales Customer Service
Resume:
Melinda Yvonne Volker
**** ******** **** ******, ** 37343
abi79j@r.postjobfree.com
Profile Summary Experienced professional with a successful career in
banking, business development, and administration.
Excel at interfacing with others at all levels to
ensure organizational goals are attained.
Possess excellent interpersonal, analytical, and
organizational skills.
An effective manager with the skills necessary to
direct, train, and motivate staff to its fullest
potential.
Employment Cohutta Banking Company, Chattanooga, TN 2008 -
Present
Vice President
Manages all functions and has ultimate
responsibility for achievement of sales goals,
operational activities and staff of a branch.
Oversee and ensure sales of new and existing
business inside the branch and promote new
sales generation outside the branch.
Ensure quality levels of branch customer
service. Ensure development and training of
branch staff.
Cross-sell banking services and products to
clientele.
Operate branch within budget.
Participate in community events to position
the bank as a leader within the territory.
Regions Bank, Chattanooga, TN 2004 -
2008
Assistant Vice President
Directed daily operations for a retail bank,
including branch sales, business development,
and customer service.
Utilize bank resources to achieve individual
sales goals and serve as a role model for
sales achievement.
Track and report weekly sales outcomes of all
product, service and referral categories
Coach the staff to achieve expected sales and 2003 -
service results. 2004
Otis Elevator Company, Chattanooga, TN
Account Executive
Responsible for selling maintenance contracts,
modernizations on older equipment and parts
and services on equipment that the company was
already servicing. 1998 -
2003
Union Planters Bank, Cookeville, TN
Financial Services Representative
Actively marketed bank products and services
to customers within the branch.
Demonstrated solid working knowledge of bank
products, services, policies and procedures.
Identified cross-selling opportunities through
customer profiling and needs assessments then
referred customers to appropriate areas within
the bank.
Education Bachelor of Science in Business Management 2000
Major: Marketing
Tennessee Technological University,
Cookeville, TN 1994
Associates of Science in Mechanical
Engineering
Nashville State Community College, Nashville,
TN
Organizations Hamilton Place Rotary Club, Chattanooga, TN
2009 - Present
Contact this candidate