Customer Service Manager

Christine C. Smith

Tacoma. WA *****

253-***-****

abi79c@r.postjobfree.com

Objective: To obtain a position where I can utilize customer service,

accounting, and clerical skills within a company that

offers growth and stability.

Employment: Healthnet Services, Fife WA 06/2010 to present

Scheduler for Military Service members at Military

Treatment Facilities

Hotel Murano Tacoma, WA 1999 to 2010a

Food, Beverage, and Banquet Server.

Broadway Center for the Performing Arts 1996 to 2005

Bartender and Concessionaire

Dollar Tree Tacoma, WA 2005 to 2006

Cashier

Apria Health care Fife, WA 11/93 11-97

Cash Application. Application of payments to customer

accounts. Spreadsheet, reconciliation of

unidentified money, and track money transferred from

one branch to another. Tracking all money coming into

and going out of office. Prepare and deliver daily bank deposit. Enter all

money into the system for appropriate payment or transfer.

Set up Nubanco credit system.

Insurance Verification Contact various insurance companies

to verify eligibility and benefits. Contact Dr. offices

for patient information, request referral, authorizations and

prescriptions. Note setup sheet, ICD9 and payer

information. Send initial and renewal prescriptions.

Receptionist Answer all incoming calls, multi-line phone

system and disperse to appropriate departments. Typing of

letters and interoffice memorandum for Branch Manager

and other department Supervisors. Created charts and

files for new accounts and kept files updated for

Critical Care patients. Assist with incoming patient flow entered all sales

information into the system.

Qualifications: Customer Service and Communication skills. Organizational

and general accounting skills. The ability to handle

multi-line phone system, Use copy, fax, 10 key and various

computer application. Ability to adapt to new concepts

and partake in making any company a successful company.

Contact this candidate