Manager General

JOHN (HANK) FERRELL HANCHER

***** ********* ****** ***-***-

6483(cell)

Sterling, Virginia 20165-6442

email:abi790@r.postjobfree.com

QUALIFICATIONS SUMMARY

Hotel management professional skilled at training and development of

personnel leading to improvement in customer relations and retention;

formulating business plans and developing management systems; developing

forecasts and business models that lead to successful operation; and

developing sales plans, budgets and capital expenditure plans to ensure

long range success.

EXPERIENCE

Aikens Group of Hotels, Winchester, VA 2007-Present

General Manager Hampton Inn, Inwood, WV 2009-present

. Received Hampton Inn Inter Circle Award for five consecutive

outstanding inspection.

. Certified Hampton Inn - General Manager.

. Winner of "Wall of Fame" from Hampton 3rd & 4th quarter 2009.

. Increased revenue by 5.2% over previous year.

General Manager Hilton Garden Inn, Winchester, VA 2008-2009

Opening General Manager of a 102 room hotel, including 64 seat

restaurant/lounge, 1800 square foot banquet/meeting space with on and off

site catering. Responsible for hiring, training & development of 35

employees; creating sales & marketing plan, processing A/R, A/P, payroll,

daily banking functions, development & control of forecast & budget, daily

operation & cost control of all departments, and reporting of monthly

financial status.

. Certified Hilton Garden Inn - General Manager.

. Achieved SALT Scores for Brand Loyalty of 73.6%, over a brand goal of

65%, and an Outstanding Overall/Combined SALT score of 81.4% over the

brand standard of 77%.

. Hotel achieved STAR Index in April 2009 (six months after opening)

for; Occupancy 110.8; ADR 106.7; RevPAR 118.2 of RevPAR.

General Manager-Hampton Inn Front Royal, Virginia 2007-2008

. Increased occupancy by 9.1% to 86.7% over previous year.

. Increased ADR by $4.52 to an annual ADR of $82.54.

Interstate Properties, Stephen City, VA 2004-2007

General Manager Winchester, VA

Managed 145 room hotel, immediately responsible for remodeling hotel

entrance, all public space and guest rooms. Responsible for training &

personnel development of 42 employees; developing sales & marketing plan,

accounting functions, processing A/R, A/P, payroll, daily banking

functions, control & development of forecast & budget, daily operation &

cost control of all departments, and reporting of monthly financial status.

. Trained hotel staff to improve customer service resulting in a guest-

return increase of 36% over an 18 month period; increased over-all Guest

Satisfaction Score from 76% to 92% in first 12 months.

. Increased room revenue by 19.4% in first 12 months.

. Voted #1 Travelodge in Virginia two years in a row.

Prime Hospitality, Fairfield, N.J. 2002-2004

General Manager Sterling, VA

Managed 135 room all suite hotel. Responsible for developing sales &

marketing plan, accounting functions, processing A/R, A/P, payroll, daily

banking functions, training, personnel development, control & development

of forecast & budget, daily operation & cost control of all departments,

reporting of monthly financial status. Responsible for 32 employees.

. Developed sales strategy to improve occupancy by 12.7% over previous

year.

. Trained and promoted two Assistant General Managers.

. Increased REVpar to an index of 102.2, an increase of 12.2%.

Marriott International, Inc., Washington, D. C. 1995-2002

General Manager Courtyard by Marriott, Rockville, MD

(2000-2002)

Managed $5.2 million hotel with annual occupancy of 83.5%. Responsible for

accounting functions, processing A/R, A/P, payroll, daily banking

functions, training, personnel development, control & development of

forecast & budget, daily operation & cost control of all departments,

reporting of monthly financial status. Responsible for 47 employees.

. Improved House Profit by 2.2% on flat sales in turned down market.

. Developed and implemented staffing guides that improved profit margins.

. Developed and promoted two managers to Assistant General Manager

Positions.

. Implemented Check Book system in all departments to control monthly

expenditures.

Regional Specialist/Bench Manager, Mid Atlantic region -Courtyard by

Marriott (1999-2000)

Developed and conducted training seminars for Marriott Associates. Worked

with Mid-Atlantic General Managers to improve service and profitability.

Developed instruction manual for processing Gift Certificates, used system

wide by all Courtyard Front Desk Personnel.

. Developed and trained regional hotel staffs on guest hospitality

procedures increasing guest satisfaction scores for the region by 1.9%

over three quarters.

Assistant General Manager, Fair Oaks Courtyard by Marriott

(1997-1999)

Conducted daily operation of 147-room select service hotel. Trained hotel

staff to improve guest satisfaction scores-moving the hotel to "Gold

Status", top 10% of company for three consecutive quarters.

. Increased sales of meeting rooms by 47% by developing sales leads and

cold calling on area businesses.

. Increased sales of weekend group business by 24% by attending area Bridal

shows and direct mailer to area social groups.

. Coordinated successful transfer of sales effort from the property level

to Marriott Event Booking Center.

. Developed training program for restaurant supervisor allowing him to be

promoted to restaurant manager.

Facility Manager, Fair Oaks, VA Courtyard by Marriott

(1996-1997)

Controlled the daily operation of Engineering and Housekeeping departments.

Trained staff and developed preventive maintenance program.

. Discovered major error from distributor on parts on shower controller

action saved the corporation $2.3 million.

. Improved Guest Tracking scores for Maintenance by 12% and Cleanliness by

11.4% moving the hotel to Gold status.

. Implemented preventive maintenance and general clean program.

. Developed and trained Maintenance and Housekeeping staff, promoted

Housekeeping supervisor to a management position

. Hired and trained Chief engineer and promoted him to Facility Manager.

Restaurant Manager, Herndon, VA Courtyard by Marriott

(1995-1996)

. Moved Restaurant guest tracking scores up 14.7%, making the hotel

eligible for the "Breakfast is King" list.

Lane Hotels, Chicago, Illinois 1992-1995

General Manager, Ramada Hotel, Wichita Falls, TX

(1994-1995)

Responsible for operation of full service 247 room hotel; control and

development of forecast & budget, daily operation and cost control of hotel

departments, reporting of monthly financial status. Responsible for 105

employees.

. Increased profit by 5.8% over previous year.

. Founding President of North Texas Hotel Motel Association.

. Worked with City Counsel to develop Regional Agriculture Center, brought

in major shows to the city.

Director of Operation, Hilton Hotel Beaumont, TX

(1994-1993)

Responsible for operation of 284 room hotel; training and development of

personnel, forecast & budgets, daily operation and cost control of Rooms

Division. Monthly reporting of financial status. Directed the operation of

the Food and Beverage Department.

. Developed training of guest service, Front Desk, Bellstaff,

Reservation Departments and Food and Beverage.

. Increased guest will return rate by 30% in eleven-month period.

. Increased room revenue by 3% and profit by 5.4%.

. General Manager, Radisson Hotel, Knoxville, TN

(1992-1993)

. Increased revenue by 6.7% over previous year.

. Improved operating profit by 8.4% over previous year.

. Developed training manual for front office and food & beverage

departments.

Doubletree Hotels, Phoenix, Arizona 1989-1992

Director Rooms Operations, Dallas, Texas

. Increased revenue by 7.0% over previous year.

. Improved "CARE Scorecard" index by 13% in six-month period.

Red Lion Hotels 1986-1989

Director Rooms Operations

. Rooms Division Manager of the Year Award 1988-1989.

EDUCATION

. BS Degree in business from Virginia Polytechnic Institution and

University.

. Certified Hilton Garden Inn - General Manager.

. Certified Hampton Inn - General Manager.

. Certified Courtyard by Marriott - General Manager.

AWARDS

. Manager of the Quarter; Hilton Hotel Fall 1992

. Red Lion Rooms Division Manager of the Year 1989

Golden Paw Award presented by the employees of the Red Lion Bellevue in

recognition of exceptional service to the hotel

PROFESSIONAL OFFICES

. President North Texas Hotel Motel Association 1995

. Vice President Winchester/Frederick County Hospitality Alliance 2006-

2008

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