Customer Service Human Resources

MARIAN BENTON-BAKER

**** ****** **.

Norfolk, VA 23518

757-***-**** (h)

757-***-**** (m)

abi78v@r.postjobfree.com

JOB DESCRIPTIONS

Recruiting Administrator, Booz Allen Hamilton, Norfolk, VA -Pre-screening;

work closely with clients to ensure recruiting needs are met to their

specifications; schedule interviews, including travel arrangements; follow

candidate from first call until post interview to ensure they are

comfortable with the process, have all documentation necessary; process

candidate evaluations; compose offer letters and associated packaging upon

acceptance of offers by candidates; work with HRIS to get new employee IDs

for each hire; prepare welcome correspondence and associated packaging for

new hires immediately prior to start date; track candidates from interview

to hire in Taleo recruiting software; generate new hire notifications to

persons who will secure laptops, desk space, etc., for new hires; teach new

hire orientation regionally and locally - regionally via CENTRA software;

audit new hire paperwork to ensure permanent file accuracy; verify

immigration paperwork; prepare forms necessary to begin relocation process

for new hires; order security pre-screenings and background screenings;

minimal unemployment duties; employment verifications; train new Recruiting

Administrators; supervise temporary workers; considered SME re company

policy/procedures; part of company's Workforce Leadership Council; avid

volunteer in company's community support efforts 4/07 - 5/13/2010

HR Coordinator/Recruiting Coordinator, AMERIGROUP Corporation, Virginia

Beach, VA - Assist in all phases of the recruitment process; assist

benefits staff with the administration of the Associates' benefits system,

and provide general support to department; prepare files of new hires for

orientation; present benefits package to applicants and new associates (pre-

new hire orientation); process associate health insurance forms for new

hires, open enrollment, and all changes; prepare/distribute job postings;

write Policies and Procedures; facilitate internal transfers/promotions;

perform various Human Resources tracking/trending information reports;

review personnel files to determine internal applicant eligibility; check

references on external candidates; process criminal investigations; test

applicants; organize Open Houses; interact with advertising agencies to

facilitate the placement of newspaper and journal advertisements;

coordinate New Associate Orientation; new hire orientation prep; facilitate

relocation, sign-on and referral payouts; accounts payable

responsibilities; vendor liaison; subject matter expert; position coding

via PeopleSoft; employment verification; manage Career Center; administer

company's Length of Service Award program and Employee of the Quarter

program; vendor relations; accounts receivable duties; report generation;

training of new associates in the department; coordinate unemployment

claims with Virginia Employment Commission 3/06-2/07

. HR Specialist, AMERIGROUP Corporation, Virginia Beach, VA -

Administer Length of Service awards program; administer AmeriStar

program (quarterly associate recognition); facilitate timely

unemployment processing; employment verifications; HR subject

matter expert - first-face for the department; material prep for

new hire orientation; process new hires; training; vendor liaison;

administer temporary-employer partnership activities...9/04 - 3/06

. Reporter, The Chesapeake Shopper, Chesapeake, VA - Business

reporting, as assigned 12/02-9/04.

. Contracted Employee, Priority Staffing, Chesapeake, VA - temporary

duties, as assigned (in Accounting with Financial Services at

Virginia International Terminals, Norfolk, VA.) Included daily

financial reconciliation and reporting; mostly accounts receivable

responsibilities 02/-04 - 8/04

. Benefits Communications Administrator, Trader Publishing Company,

Norfolk, VA - Creation, revision and edit of company-wide benefits

communications. Conduct new hire orientation; create,

continuously/appropriately modify PowerPoint presentation for this

purpose. Compilation, continuous edit of Human Resources

Administrative Training Manual; distribution of same to over 700

offices nationwide. Creation of Employee Benefits Newsletter,

monthly posting to company intranet. Wrote entire benefits

newsletter initially, later became editor (continued to write it).

Creation of posters, brochures, pamphlets, Open Enrollment

packages, addenda to Employee Guidebooks - all Human

Resources/Benefits-relative. Assist in update of Employee

Guidebooks. This mandates a vast knowledge of HR principles,

benefits structure and best practices. Conduct software training

and serve as staff expert on how to more efficiently utilize

software packages. Serve as vendor-company liaison. Conduct

surveys relative to industry best practices, helping to align

company's practices. Create payroll calendars, New Hire

Orientation Presentations during acquisitions. Create and maintain

annual Department Project Calendar. Process exit interviews; alert

senior staff and others of trends relative to turnover. Creation

of Orientation Guide and Orientation Survey for field offices.

Creation of Benefits Services Satisfaction Survey. Process

fulfillments. Take the lead role in conducting Human Resource

Forms Audits to ensure that all field offices remain uniform in

their forms usage. Head up mass mailings to field offices (new

forms, administrative binders, posters). Oversee translation of

forms, documents, books, etc., into Spanish for those numerous

offices where there are employees whose primary language is not

English. Created and maintained mass mail database (over 700

offices) to ensure that no office is missed when company literature

is sent out. Cultivated information-sharing relationships with

other large companies, among them - Norfolk Southern Corporation,

Newport News Shipbuilding, Philip Morris 9/00 - 9/03.

. Human Resources Assistant, Landmark Communications, Inc., Norfolk,

VA - Respond to business unit HR requests for information on

employees, HR policies/practices and benefit plans; bi-monthly

retrieval/shipping of month-end tapes to healthcare provider;

administrative duties in connection with acquisitions and

divestitures; activities in connection with ERISA audits,

governmental compliance and research/problem-solving; COBRA

administration; distribution of Retirement Plus Plan reports to

business units (Plan Financial Reports, Check Registers, Loans on

File Reports, Delinquent Loans Reports, Wire Log Reports; month-end

processing of packets to Vanguard (plan participant data) and

Bankers Trust (pension reconciliations); Reimbursement Account

deposits and journal entries; bill processing, journal entries and

reconciliation of benefit plan transactions; software training;

Procedure Manual Team member; File Retention Team member; develop

and coordinate Employee Satisfaction Surveys, chart results, submit

reports to executives; Security/Safety Awareness Team member;

assist in evaluating corporate HR personnel information needs;

assist in determining corporate HR data processing and system

support requirements; enter employee elections, payroll deduction

amounts following Open Enrollment; terminated-vested calculations;

distribution of non-qualified statements; accounts payable (as it

pertains to processing invoices, journal entries, ensuring

accuracy, properly coding charges, submitting for payment and

maintenance of payment records); maintenance of payroll and

enrollment data from company actuaries; processing of resumes;

interviewing and selection responsibilities; active involvement in

open enrollment processes; involvement in department budget

processes; maintenance of retiree, terminated-vested,

LTD/retiree/hardship request/401(k) databases...10/94 - 9/00.

. Court/Community Event Reporter, The Tidewater News, Franklin, VA -

Sat on criminal trials, wrote court reports. Also assisted in

composition, page layout, proofing. Community event and special

activities assignments. Was nominated and entered by superiors in

the Virginia Trial Lawyers Association's investigative reporting

contest in 1994. (Did not win but was honored to be entered.)

Became mentor to several low-maintenance, non-violent defendants.

Taught, as a result of this position, Journalism, in the YMCA Black

Achievers Program (received awards and was honored at a formal

ceremony). Students were area high schoolers 10/92 - 10/94.

. Director, Public Relations, Clarence Williams Entertainment, Inc.,

Hampton, VA - Special event coordination; design of flyers and

announcements; organization of correspondence, drafting of client

bios and scheduling of photo shoots; compilation of client bio

packages; conducting of auditions for talent shows; design,

compilation, final edit of all company brochures; project

coordination; writing/directing and filming assistance for client

music videos; scouting/securing of buildings wherein to hold

special events ... 10/90 - 6/91 (company president filed

bankruptcy).

. Reporter, The Daily Press, Inc., Newport News, VA - Also Business

Desk Coordinator. Wrote majority of Inside Business, the

newspaper's weekly business magazine; received, reviewed, decided

print-worthiness of hundreds of press releases weekly; compiled and

put into print news accounts of business promotions, business club

meetings, seminars and other business events in the circulation

area; occasional columnist; compiled weekly bank/mortgage rate

charts (this involved weekly calls to all banks/credit unions in

the circulation area), ship arrivals, economic updates; graphic

arts; taught incoming reporters computer usage and department

procedure application; reported on new businesses as they opened

within the publication's circulation area; co-wrote the company's

customer service/telephone etiquette manual ... 10/87 - 6/90.

. 2nd Shift Manager (Data Entry), Newport News Shipbuilding, Inc.,

Newport News, VA - Taught new employees to apply department

procedure when processing work packages; ran, assessed, amended

shift-end reports; ergonomic research for company's Cost

Improvement Program (served on a team which researched and

subsequently recommended ergonomic remedies, leading to realization

of a $71,000 yearly saving for the company). Supervised up to 11

temporary personnel during crunch times; also performed data entry

... 3/81 - 7/87.

EDUCATION

BA, Business Management, DeVry University; Business Management/Small

Business Entrepreneurship; projected graduation 07/11.

EXTRACURRICULAR/VOLUNTEER ACTIVITIES

. Regular volunteer with local Jaycees' efforts.

. Clean the Bay Day volunteer annually

. Special Olympics events volunteer (catering coordinator for local

events)

. Assist friends/co-workers/others with resume prep and/or editing-

writing.

. Assist others with income tax preparation.

. Served as legislative assistant for Virginia House of

Representatives Delegate.

. Wrote plays/performed organizational/planning duties for the

Children's Backyard Theater. This was a group initiated by two

other neighborhood parents and me and was designed to give children

something constructive to do during the summer months when they

could otherwise be engaged in destructive activity. The children

performed the plays for newspaper reporters, parent groups and at

area establishments. They built their own sets, backdrops, etc.

Were coached by Police Department volunteers. (Began in Summer,

1994)

. Performed public relations/promotions for Nellie's Auto

Luncheonette, Hwy. 58 Bypass, Holland Section, Suffolk, VA.

Responsible for ensuring all special events and weekend

lounge/dining room activities were conducted smoothly. Produced

fliers and brochures for special events. Helped manage finances.

(January 1994 - 1996)

. Assisted in public relations and promotion activities for Detroit,

MI- and Washington, DC-based (respectively) plays, Momma Don't and

Lord, I'm Coming Home. (1992-1994)

. CIP (Cost Improvement Program) Award from Newport News Shipbuilding

for ergonomic research and subsequent recommendation, which led to

realization of a $71,000 yearly savings for the company. (1983-

1984)

. Co-wrote customer service/telephone etiquette manual for The

Daily Press/The Times-Herald. (1990)

. Taught Journalism to area high-school seniors in the YMCA

Black Achievers Program. (1993-1994)

. Organized fashion shows, musical festivals, etc., to raise

funds for worthy causes (usually to benefit children in

need), Newport News & Hampton, VA. (1989-90)

. Board member/Director of Cultural Affairs for Commonwealth

Management America, Inc., Newport News, VA. Coordinated

special events; trained models for fashion shows (also

modeled); researched/implemented methods of helping gifted

students from area schools; fundraising efforts; hosted

special events; participated in company's student mentorship

efforts. (1990-1992)

. Member, At Risk Commission, Newport News, VA School System.

This commission was dedicated to the child at risk of school

failure. We developed and implemented ways to keep students

in school. This included mentorships, incentive efforts,

etc. Did four television appearances (WAVY-TV 10 with Andy

Fox and others) in support of programs within the Newport

News School System. (1989-90)

. Continuing mentorship to students at risk. They are chosen

randomly, as I become familiar with them and their individual

needs.

. Active in the planning/coordination/implementation of Ladies'

Expo, a once-weekly fashion extravaganza which donated all

proceeds to the Peninsula Council on Domestic Violence.

(1989-90)

. Foster parent with the Norfolk Department of Social Services;

recruit other sponsors (continuous)

. Wrote poetry, designed inspirational packets to be

distributed among battered women at area shelters

(1989-92).

. Encourage foster parenting (churches, individuals, families)

in support of children in the Norfolk Department of Social

Services system. Donate and encourage donation of books,

clothing, mentorship for these children.

. Create brochures and programs for area churches, politicians,

funeral homes, sororities, reunion organizers.

. Provide food for families following funerals, regular church

services or however needed.

. Am an active caterer and Wilton-certified cake decorator.

. Am a gospel singer (since age 3).

. Am "Mommie 2" to neighborhood children.

. Volunteer annually, United Way Day of Caring.

. Asked to serve as editor of Boys & Girls Club newsletter

(Azalea Garden Road).

. Asked to teach Christmas Stocking sewing techniques to Boys &

Girls Club students (Azalea Garden Road) and to demonstrate

same to the Carol Duvall TV audience.

. Solicit old clothing to make useful items for those who

cannot afford new items. Formerly designed and sewed book

bags for children in area shelters (The REACH Program) and

was asked to serve on the Board of Directors for that

program, as well as conducting public speaking engagements.

I also previously served as a volunteer reader/activities

coordinator to child residents of area shelters (one night

monthly)

. Avid supporter of the Purple Heart Foundation, United Way, VA

State Police Association, Children's Hospital of the King's

Daughters, The Salvation Army and Union Mission.

. In the process of writing a book, "Believe Them When They Tell You

About The Voices," in the hope that I can help other parents who

have lost a child/ren to mental illness.

. Approaching the final touches to a cookbook (10 years in the

works).

. Avid gardener, seamstress, crafter and cook.

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