Customer Service Representative

Denise A. Bibler

**** ******* ******, ********, ** 43026

614-***-****

********@*****.***

Employment Experience

Aetna One, Aetna Inc. 7/13/2009-Present

Aetna One Health Concierge, educate members on their benefits and how

to use the Navigator website; near perfect attendance, very good

weekly scorecards;

strong test scores. Achieved 100% quality for the second quarter.

Compose weekly team newsletter. In charge of supplies for team.

Mentor for Aetna One quality improvement initiative. Mentor for new

hire associates.

Dublin Community Recreation Center, City of Dublin 6/1/2009-

Present

Front Desk/Head Front Desk, provide excellent customer service to

patrons by phone and in person, daily operations, membership

enrollment and renewal, balancing, supervisory duties

Customer Service Representative, Belron 3/9/2009-

7/10/2009

Processed glass claims, scheduled appointments; achieved perfect

quality

Lands End Associate, Sears Holdings 4/2008- 6/2009

Provided exceptional customer service, achieved top sales for August

and December

Independent Contractor, Balmac

1/1997-4/23/2009

Assembled parts for industrial vibration and balancing equipment

Data Synchronization Associate, CheckFree/ Fiserv 8/2000-

2/2009

Entered and corrected data to support Remittance Team; Created,

implemented, and taught reclear procedures for collection of returned

funds; Re-wrote department procedures and posted them on Sharepoint

website. Tested, and taught macros to fellow associates to increase

productivity. Credited and balanced reports, and refunded checks from

merchants and banks. Trained sponsors, supervisors, quality

consultants, and trainers on procedures. Assisted customers with

problem solving to resolve issues regarding their online billpay

accounts.

Activities

Volunteer

Aetna Volunteer Committee

Good Neighbor Picnic

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