Training Insurance
Resume:
Deb Williams
Des Moines, IA 50317
abi74b@r.postjobfree.com
Excellent written and verbal communication skills
Strengths •
Combination of creative and analytical skills
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Excellent computer and research skills
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Proficient in Property & Casualty Licensing & Agent Appointments
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Proficient in Insurance industry terminology
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Friendly, enthusiastic, team player
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Proficient in Microsoft Products
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Skilled in Human Resource duties including tracking applicants,
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communication, recruiting and staffing
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Experience 7-2008 to 7-2009 Marsh Consumer Connexions Urbandale, IA
• Licensing and Compliance Coordinator
• Assisted180 plus, in-house agents with Continuing Education
opportunities, including tracking and posting online news blasts.
• Trained agents on the use of the State Website in tracking their IA
licenses and CE Information
• Trained Supervisors on the tools they need new agents to complete
the licensing process
• Spoke to training classes to help educate new hires on the
importance of timeliness in paperwork and coming to me with
questions
• Documented procedures for many of the tools the agents will use.
This was placed on the intranet for agents and management to use
• Worked extensively with the Licensing and Compliance Vice
President to maintain accuracy of the licensing process.
• Developed spreadsheets to track Licensing and Appointments
• Educated Supervisors on compliance issues including Best Practices
• Interacted with State Insurance offices to check agent status
• Built strong lines of communication and trust with companies our
agents needed to be appointed with
Achievements
• P & C License, Surplus Lines License
• 1997 to 2008 Allied/Nationwide Insurance Des Moines, IA
Personal Lines Product Compliance – Forms Analyst 5-2006 to 3-
2008
• Designed, edited and prepared draft copy of new and revised policy,
declaration, and endorsement forms
• Researched and referenced forms using Allied’s mainframe
• Tracked Best Practices and Audits
• Documented all processes for the Compliance Department
• Added and maintained forms on the Agent Center through the
mainframe for Compliance and Regional personnel
• Full training and mentoring of a new employee
• Placed new documents into DocuShare, also managed folders and
documents within DocuShare
Achievement
API 28 (Associate in Personal Insurance)
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• 7-1997 to 5-2006 Allied Insurance Des Moines, IA
IT Training - Admin Support Coordinator-Instructional Des. (Allied)
Researched vendors for IT Training Integration projects, update
training registration & tracking, researched classes and upcoming
software needs, present findings and recommendations to the IT
Training team
Created and tested new Evaluation forms for programmer training
courses
Tested existing training and registration sites and make decisions on
changes that need to be made
Instructional Designer of Computer Based Training projects for
Programming and other areas within Allied using a variety of
software, which involves researching, editing, testing, and producing
Training Assistant/Methods and Procedures (Allied)
Support for City Code Entry, including new City Code loads on a
monthly basis
Coordinated & assisted in preparation of classes for trainers in the
department
Supervised a temporary employee for 2 years
Maintained Training and Skills Inventory Access database
Temporarily worked in HR to help set up interviews for IT applicants
Achievement
Certificate In General Insurance
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Previous experience includes Recruiting Supervisor, Human Resources, P&C
Insurance Office Manager
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