Manager Project
Resume:
Washougal, WA
Phone: 971-***-****
abi73k@r.postjobfree.com
Summary
A McKesson Level 3 Global Professional Services for business strategy
development, project management and implementation, including process
Improvement for clinical information system and Information Technology.
An Organization Change Management consultant acting as an ambassador
and change agent with a comprehensive, tailored to fit the client's needs,
and cost-effective, by developing a customized, affordable, and effective
compliance strategy using a HealthCheck methodology.
Representing McKesson Medical Imaging in New York City, and assigned at
Continuum Health Partner (which include Beth Israel University Hospital,
Roosevelt University Hospital, St Luke's Hospital and Long Island College
Hospital in New York City) and previously assigned at Fletcher Allen Health
Care (in association with The University of Vermont)
An innovative and analytical professional with more than 15 years
experience in Radiology workflow and clinical support, IT-Healthcare,
managing PACS, RIS, Power Scribe, Magview, Hologic, ICAD, etc., and with
a solid background in McKesson, Fuji, GE Centricity PACS application and
Architecture including Health care and IT Project & Change Management.
An MBA holder with concentration in Project Management (With a Master
certificate in Project management from The Villanova University), a Six
Sigma certified, a one year Certificate of PACS administration program
from The Michener Institute (High level education and training of clinical
and technical support for Radiology), including an A+, Network+, Server +
certificates and trained CCNA.
Principal strength include developing relationship-based opportunity,
integrating (before and after implementation preparation and review)
technology to deliver solution and articulating solution and strategy in
technical system, planning, organizing, controlling, knowledge sharing and
project management.
Education:
2007- January 2008
Master of Business Administration in Science of Project Management
1998-2001
Athabasca University (School of Business & Administrative studies)
Alberta-Canada
Bachelor of Business Administration
Majoring in Business Organization
Continuing Education:
2009
The Villanova University, Six Sigma Program: Green Belt Certification
February 2007- June2007
The Villanova University, Project Management Program: Certificate of
Achievement in Project Management for IS/ IT professionals
July 2005- July 2006 (1 year Program)
Michener Institute (For Applied Health Sciences), PACS Administration
Program: Certified PACS administrator
Special PACS Training & Certification:
- Certified McKesson Imaging/ Horizon Medical imaging Advance
Application
- Certified McKesson Imaging/ Horizon Medical Imaging Architectural &
support
- Trained and Experienced on FUJI Synapse (version 3.0)
- Trained and Experienced on DICOM, IHE, HIPAA, Financial Planning, RFP,
RFI, Workflow, QM (QC-QA), and Project management
IT Certifications:
Certified Comptia Network+ (Network system Professional)
Certified Comptia A+ (Computer Hardware & software)
Certified Comptia Server + (Advanced Hardware, software, networking:
planning, deployment & installation)
CCNA: (Cisco Certified Network Associate) completed training/ Boot
camp
CPHIMS (Certified Professional Health Information Management Systems):
ongoing
Completed MCP & Windows 2000 Workstation & Server
Others Training:
Canadian Forces: (Department of national Defense)
Western Military Training Center - Wainright Training Center:
- Extended training in computer supports, databases and images storage
- Completed all Basics and Advanced military trainings and requirements/
Full military trainings
Clinical application skills:
- McKesson HMI, Fuji and GE Centricity PACS administrator
- Dictaphone/ Power Scribe administrator
- Magview administrator
- iCAD administrator
- Vital (Vitrea) application (3D) administrator
- Hologic (mammography) Administrator
- Mysis-ERM (Radiology and Scheduling Information System) support
- User administrator for SMS (Siemens Medical Systems) and i5 (known as
AS400) For ADT, and HIS
- CERNER/ RIS (classic Version): Primary support
- OpenLink/ HL7: Primary support
- Medcom For CatLab: Primary support
Project Management skills:
- Designing and leading projects/engagements associated with strategic
business issues and opportunities for Radiology, Cardiology, Surgery and
Nuclear Medecine;
- Managing and leading PACS (McKesson, Fuji), RIS, Hologic for Mammography,
Power Scribe Dictation, Mag View for Mammography,
- Develop project schedules and work plans for Projects (such as Project
charter, work progress, statement of work, Work Break Down Structure
etc.)
- Identify and communicate issues to the directors in a timely manner
- Demonstrate strategic thinking and Solution by using appropriate
data/information and analytic frameworks to diagnose organization
problems,
- Identify possible solutions, and outline the pros & cons of each solution
- Develop a change management plan associated with the project,
- Manage project scope and ensure project tasks/deliverables are complete
to the manager/client/sponsor expectations
Training Skills:
- Work closely with Radiology administrators, Area managers and IT partners
to identify & solve training gaps
- Assess the knowledge levels of employees in order to determine the
learning gaps to fill.
- Implement strategies, including the methods of learning & specific tools
needed to fill gaps
- Develop assessment measures, including knowledge checks, course
evaluations, quizzes & reports
- Manage training content review, revision & sign-off cycles
- Problem solves & communicates relevant changes to end users
- Direct end-user acceptance, pilot training & train-the-trainer sessions
- Deliver training to end-users. Conduct face-to-face and Web-conference
training sessions, workshops, change
- Evaluate & report course effectiveness & organizational impact of
knowledge development programs
- Develop & Implement team-based training project plans to support regional
project implementation schedules
- Provide leadership to the Imaging training team
- Meeting project deadlines, goals & objectives for imaging related
projects
- Approve the design & development of instructional tools, templates, style
sheets & guidelines
Languages:
Fluent in French and English (writing and speaking),
Employment Experience:
McKesson Provider Technologies
Level3 Strategic Consultant for PACS and Project & Process
Improvement
Global Professional Services
(Assigned at Continuum Health Partners in New York City)
February 2009 to Now
- Work and Report directly to the executive chair of Continuum Radiology
(Beth Israel, Roosevelt and Saint Luke's University Hospitals)
- To direct clinical information system implementation and integration
initiatives
- To work collaboratively with Continuum to design, implement and maintain
clinical applications.
- To evaluates and assist with projects, systems and initiatives at both
the department and the enterprise level.
- To develop specifications to support the design of new or modified
clinical applications.
- To analyzes operational and system modifications necessitated by
regulation, customer request or administrative policy and implements
updates.
- To direct the design of data integration strategy for the inclusion of
clinical systems and to incorporate best practices, streamlined workflow
and technical feasibility
- To direct the continuing review of present systems and methods and the
formulation of new & revised systems and to determine appropriate changes
to effect improvements, reduce costs and enhance efficiency.
- To function as a liaison between operational, administrative and
information technology staff, by maintaining the voice of the customer in
all project initiatives and to Serve as the link between the clinical
staff (customer) requirements and IS capabilities.
- To prioritize, coordinate requests and seek to promote a positive working
relationship at all times.
- To develop mechanism to ensure ongoing communications to Continuum
management are timely and effective and to secure appropriate feedback on
internal perceptions of quality and service.
- Using Six Sigma methodologies to provide clinical and Technical process
improvement in campus wide.
- Manages project resources and provides support on McKesson HMI
application related projects.
- Evaluate processes and provide strategic and organizational performance
improvement through consultation, education, analysis and reporting.
- Supports the Project Managers in identifying current and future
information needs and opportunities.
- Provides management oversight for application teams in direct and/or
virtual environment.
- Supports the development of strategic and tactical plans and business
process re-engineering for the Applications group.
- Provides operational guidance to influence adherence to the IT
organizational goals and objectives.
- Ensures the integrity of electronic data, achieved by managing thorough
analysis of vendors and their products, and creating and adhering to
process methodologies, policies and procedures for software support and
maintenance.
- Reviews, analyzes and provides feedback on product requirements and
architectural designs.
- Manages the maintenance of application systems and assures the effective
integration and utilization of installed capability.
- Provides mentoring to staff as a means to develop job satisfaction and
coordinates cross training opportunities with other functional support
groups.
The Vancouver Clinic
500 NE 172nd Avenue
Vancouver, Washington state
Tel 360-***-****
(From November 2006 to 2009)
Position: PACS administrator, Radiology Project & File Room
manager
(interim Radiology manager)
Objective: Maximize the use of PACS as a diagnostic tool and increase the
return on investment.
1. Responsibilities:
- Leading all clinic projects for Radiology department;
- Designing, planning and implementing the McKesson PACS and all clinical
applications;
- Managing the entire Vancouver Clinic file room;
- Managing, maintaining and supporting the McKesson PACS; Mag View, Hologic
for Mammography, Power Scribe for dictation,
- Designing and implementing the cardiology, Nuclear Medicine PACS
2. Tasks:
- Train Radiologists, Technologist, and end-users using McKesson PACS and
all clinical applications;
- Monitor & verify daily the McKesson PACS activities with MacView
mammography reporting activities;
- Monitor & verify daily the McKesson PACS activities with Hologic
mammography reading activities;
- Monitor & verify daily the McKesson PACS activities with Hologic bone
density activities;
- Monitor & verify daily the McKesson PACS activities with Power Scribe
activities;
- Coordinate and organize PACS security, and other administrative function;
- Advise both the Director of ancillary and the Diagnostic imaging manager;
- Verify daily the cashe1, cashe2 and the archive in McKesson PACS servers;
- Monitor daily both the "work" and "important" in each McKesson PACS
server;
- Link and unlike studies when needed;
- Monitor, Verify, correct daily all the Q/A issues;
- Add and/ or delete reports on studies
- Daily monitoring of Fuji DICOMS server Database for Accession Number,
modalities, UIDs errors, rejections and/ or conflicts;
- Daily analysis of work flow procedure (if necessary) for MRI, CT, NM,
transcription and film storage;
- Prepare or initiate revision on workflow if necessary;
- Create, maintain, add and remove users in McKesson, Power Scribe,
MacView, and others applications in databases;
- Daily monitoring RAID and back tape rotations for outside storage using
IBM Total storage application and Veritas HSM application;
- Responsible for the day-to-day operations of the PACS equipment including
image workflow, archiving, auto-routing and pre-fetching and other
related activities;
- Works with Physicians and other end users to determine what system
customization is required such as Reading protocols, display setup etc.;
- Install, Configure and Calibrating (if necessary) "Barco" and "Tutuko"
monitors;
- Configure a stand alone NM workstation to receive image from "PET Scan";
- Configure and Support "night hawks" (for off-site Radiologists);
- Troubleshoot transmission issues on EMR-RIS, HL7, and modalities;
- Monthly calculation of modalities storage in comparison with the yearly
storage estimation
- Identify and train super-users;
TUALITY COMMUNITY HOSPITAL
335 S.E Eighth Avenue
Hillsboro, Oregon 97123
Tel 503-***-****
Position: PACS & Operations Manager
Started: November 2002 - November 2006
Responsibilities:
Respond to Network manager, Director of Diagnostic Imaging and System
Services manager.
Responsibility included:
PACS administrator Responsibilities:
- Support staff in the use of the PACS (Picture archiving and
communication system);
- Analyze and Rectify, anomalies in Fuji Synapse generated by incorrect
medical record, incorrect patient demographics conflict, wrong or
mistyped Accession number; (such as study absent, Study Late, Study
Reset, Images, series, Zero accession, zero MRN etc.)
- Merge and/ or reallocate, image Study folders, image series, patients
and even associate with their correct accession number, medical record
number, correct medical examine as required in Fuji Synapse;
- Search for lost images and associate them with their Study folders or
images series;
- Configure Fuji SWAT database by adding AE of the modalities; such as
CAD
- Configure Fuji SWAT database by adding Secondary capture of the
modalities; such as 3D, annotations,
- Configure and maintain the PACSCube Robotic and its printer for
outgoing CD images;
- Perform and document quality assurance (QA) procedures and install and
maintain computer equipment for PACS within the department of
Radiology and across the clinical enterprise;
- Coordinate update and/or upgrade on both PACS and Modality vendors (if
needed);
- Daily monitoring of Fuji HIIS Router Monitoring: Pending messages,
Destination Rejection, failed Transmission;
- Daily monitoring of HL7 OpenLink: Verify Cerner Interface, Fuji
Interface, Med-Com interface connectivity status;
- Daily monitoring of RIS/ Cerner interfaces for error messages or
rejections in Cerner and i5;
- Daily monitoring of Fuji DICOMS server Database for Accession Number,
modalities, UIDs errors, rejections and/ or conflicts;
- Daily analysis of work flow procedure (if necessary) for MRI, CT, NM,
transcription and film storage;
- Prepare or initiate revision on workflow if necessary;
- Create, maintain, add and remove users in Fuji Synapse security user
database;
- Daily monitoring RAID and back tape rotations for outside storage
using IBM Total storage application and TIVOLI application;
- Responsible for the day-to-day operations of the PACS equipment
including image workflow, archiving, auto-routing and pre-fetching and
other related activities;
- Works with Physicians and other end users to determine what system
customization is required such as Reading protocols, display setup
etc.;
- Install, Configure and Calibrating (if necessary) "Planar" monitors
Dom E2 & E3;
- Configure a stand alone NM workstation to receive image from "PET
Scan";
- Configure and Support "night hawks" (for off-site Radiologists);
- Troubleshoot transmission issues on Cerner RIS, OpenLink HL7, and
modality
- Monthly calculation of modality storage in comparison with the yearly
storage estimation
- Identify and train super-users
Operation & Helpdesk responsibilities:
- Daily operations, which include changing backup tapes for Tape
library, Prism, TMES (make change if necessary);
- Plan and coordinate the helpdesk and operation activities;
- Create, update and organize the knowledgebase;
- Provide and coach users with exceptional first and second level
technical support and problem resolution for hardware and software
issues that cover a PCs, AS400, Cerner, PACS, etc. platforms and
handle all support requests received from the users;
- Administrate, maintain and/or update user account in AS400, Novell,
Windows 2000 domain server, PACS and Lotus Notes;
- Manage and utilize tape library IBM 3594 for all systems including
backup audits, participates in recovery test, retrieve and print
report packet maintenance, on demand using AS400 queries;
- Test and deploy new products;
EDS- Canada
Enterprise Customer Support
(MCI-SHL SystemsHouse)
Calgary, Alberta
240-4th Avenue SW, 6th Floor
T2P 4H4
From 2000 to October 2002
Position: Consultant: Sr. Support and Shared service Manager (French-
English)
Supported clients:
BP, Petro-Canada, Governments of Alberta & Manitoba, PLNet, CPRails, EDS-
internal, Huntsman Corporation, FedEx, Weyerhaeuser, Superior Propane,
sprint Canada, Future Shop, etc.
Duties/ Responsibilities:
Environment: AS 400 (Ixplus, Inms, Residential, commercial, development,
etc), windows 2000, windows 98, Citrix, NT, Novell, SAP, Outlook, RAS, VPN,
Proxy, Firewall and Add client to the domain exchange & server
- To maintain the day to day IT Manufacturing Operations and other
critical system applications
- To Utilize ITIL-based BMC Remedy application to triage and respond to
a variety of technical support issues from Single-User Severity 3
matters to full-blown Severity 1 outages, all the while sensitive to
established Service Level Agreements as well as change control
processes keeping in line with Best-Practices standards
- To maintain plant-wide network infrastructures, inter-office
applications, software-development, network hardware.
- As the Disaster Recovery Manager, ensure vital archiving functions
such as daily, weekly and monthly backups are consistent, documented
and stored off-site
- To Reviewed and established help desk procedures and standards;
- To developed meaningful metrics to evaluate group and individual
effectiveness.
- To Provide Network Engineering and Infrastructure Support personnel
with timely information from the field on the current status and
functionality of city IT resources so they could be addressed in an
expeditious manner.
- To Ensured training pre-requisites and goals were met by effectively
scheduling Solution Center staff for formal training courses without
adversely impacting staffing levels at the desk.
- To hand personnel management issues, such as conflict resolution,
recognition incentives, disciplinary matters, and termination actions.
- To Brief the Information Support Division Manager on the operational
status of the Solution Center and any other emergent matters requiring
his/her attention
- To Translates documentation, support documents, and other document
from French to English and vise versa;
- To Works with team members to answer questions regarding products and
other related software packages and applications resolves issues
relating to product capability and client product knowledge and
ensures that the client is utilizing appropriate procedures
- To Configures clients' operating systems & application: AS 400
(Ixplus, Inms, Residential, commercial, development, etc), windows
2000, windows 98, Citrix, NT, Novell, SAP, etc.
- To provide security : Changes, reset, locks, unlocks, and revokes,
clients' password & access to the systems
- To configure outside access: Configure Outlook, RAS, VPN, Proxy,
Firewall and Add client to the domain exchange & server
- To investigates, researches, tests, analyzes and resolves problems.
NATIONAL DEFENCE (Canadian Forces)
King's Own Calgary Regiment- Armored
Logistic Technical Support administrator
1994-2000
- To manage the day to day activities of the Technical Support and
logistic department of the Canadian National Defense.
- To Maintain Logistic database for troupes and equipment;
- To Provide Brigade-wide network integration, support, maintenance and
administration.
- To Ensure Combat Support Systems are fully-functional, operational,
and consistently managed within Regiment, Army and DOD standards and
Best Practices.
Subject matter expert on Routers, Switches, Domain Controllers, server and
client-side applications, VM-Ware virtual server platforms and various
network communication protocols in order for command staff and higher-
headquarters to maintain constant awareness/assessment of their force
readiness.
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