Customer Service Administrative Assistant

Mary K. Halley

**** ******** ****

Lake in the Hills, IL 60156

847-***-**** Home 847-***-**** Cell

Email abi739@r.postjobfree.com

OBJECTIVE: To obtain position in an organization offering challenges and

responsibilities with opportunity for advancement while

allowing me to apply my administrative skills.

Skills: Windows XP, Office XP (Excel, Word and Power Point), Outlook

Express, Word Perfect, Quattro Pro, Quick Books (register; paid

bills online through bank), Strong organizational skills,

management skills, typing (115 w.p.m.).

EMPLOYMENT

Nordcap Construction 04/10 -

Present

Office Manager/Production Manager/Executive Administrative Assistant

. Supported COO and Sales Team

. Coordinated the scheduling with the client, supplier and construction

crews

. Supported construction projects from start to completion

. Accounts Payable

. Responsible for commission checks

. Vendor management

. Responsible for municipal build permits and code inspections.

Hedquist International, Inc. 1/06 -

6/09

Operations Manger/Executive Administrative Assistant

. Scheduling appointments and interviews for potential candidates.

. Responsible for all correspondence from the President

. Travel arrangements for President of company and potential candidates

. Accounts Payable

. Processing/coding resumes in PCR

. Coordinating schedules for meetings and conference calls, followed up

by confirmation emails.

. Customer Service and client relations

. Marketing - Instilled several marketing ideas which the company has

implemented.

. Responsible for maintaining inventory and ordering supplies for the

office.

. Responsible for the office building including vendor management for:

Financial Keyosk 2/05-1/06

Policy Processor/Administrative Assistant

. Downloaded policies from insurance carriers to our web site.

. Responsible for all payments to Carriers from clients, as well as

alerting agents of progress.

. Updated Applied from Carriers, i.e. amount of policies and commission.

. Proofing, and sending out insurance policies.

. Alerting agents of any claims/losses.

. Updated web site of any policy changes and reinstatements.

. Customer Service and Client Relations

. Scanning and document management.

Stitt Financial Services (part-time)

8/04 - 2/05

Executive Administrative: Assistant to the owner of the company

. Responsible for all correspondence and e-mails.

. Creating PowerPoint Presentations.

. Scheduling and coordinating meetings.

. Responsible for processing information and coordination of

compensation checks.

. Responsible for accounts payable g all incoming office bills.

. Customer Service - Follow up calls on policy progress.

. Responsible for maintaining inventory and ordering supplies for the

office.

. Read and prioritize all incoming messages, e-mails, and mail for the

owner of the company.

. Responsible for updating and balancing office checkbook.

G.E. (Originally Loral, and Lockheed Martin) 1995 -

1998

Executive Administrative: (Assistant to President and 3 Vice Presidents)

. Supervised the Administration Department staff of 5 Administrative

Assistant.

. Responsible for all correspondence from the President, and 3 Vice

Presidents

. Processed expense reports.

. Responsible for all travel arrangements and lodging.

. Coordinated company events such as picnics and holiday parties.

. Scheduled and set up meetings for the President and Vice Presidents.

. Responsible for maintaining inventory and ordering supplies for the

office.

Village of Niles, Niles, IL 1990 -

1995

Human Service Department

. Type correspondence, monthly calendar and news letters, press

releases, flyers and memo for Director of Human Services Department,

Supervisor of Senior Center as well as five other professional staff

persons.

. Responsible for recording and balancing the daily monies in Senior

Center Ledger.

. Assist Program Coordinators with senior activities including program

sign-ups, coordination of implementing programs as well as handling 50

to 100 phone calls per day and interacting with 100 - 200 senior

citizens per day answering questions and offering direct services.

. Responsible for taking inventory and ordering office and industrial

supplies for the Senior Center

Purchasing Department

. Update, approve and process purchase orders and check requests

for all departments of the Village of Niles.

. Assist and take minutes at bid openings.

. Responsible for compilation of information and sending out bids.

. Coordinate pricing quotes for all departments.

Finance Department

. Responsible for processing information and coordination of water

bills for the Village of Niles.

. Customer services for billing questions regarding water or alarm

bills.

. Record daily intake of monies for the Village of Niles.

ACTIVITIES: Volunteer for the Lake in the Hills Sunset

Fest.

Village of Niles Employee Participation Committee

(2 years)

Volunteer for the Halloween Party in Niles (2

years)

Volunteer for the Village of Niles Employee Picnic

(4 years)

Volunteer for the Senior Center's Annual Diner

Dance (2 years)

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