Customer Service Sales
Resume:
ORRUM NC *****
910-***-**** (cell)
*********@*****.***
Niya North
Objective Customer service specialist, with exceptional communication, managerial, and clerical skills and
demonstrated ability to contribute to business growth. Hardworking dependable team player that’s self motivated, and
always willing to learn!
2008-PRESENT - Regional Acceptance Corp.
Collections Rep I-Whiteville, NC
Meet performance expectations for collection efforts for assigned accounts based upon individual goals and
objectives. Place or receive calls in priority order as established by management. Negotiate payment arrangements
with clients to cure delinquency, evaluating ability and willingness to pay. Navigate and interpret various screens and
relay information to clients accurately and professionally. Determine cause of delinquency and best course of action to
assist delinquent customer. Document all collection efforts for each assigned account in accordance with established
procedures, which may include using action and reaction codes, rescheduling feature, “scratch pad” entries, etc. in the
collection system. Communicate collection efforts to branch lenders on assigned accounts in accordance with
established standards. Order updated credit bureau report or initiate skip tracing process in accordance with
established standards. Initiate deferrals on accounts based upon written policy guidelines. communicate regularly
with collections supervisor on status of problem accounts. Ensure that all delinquent accounts and assigned queue have
been thoroughly worked. Ensure that appropriate letters are sent to debtors. Process customer’s payments through
electronic draft, if applicable. Process account maintenance transactions according to established guidelines.
2008-2009 – Gordon’s Family Practice (part-time)
Medical Receptionist-Lumberton, NC
• Interfaced directly with a diverse population of patients, responding to various inquiries and concerns.
• Communicated with physicians and medical support staff to determine the need for patient services.
• Performed a broad scope of clinical procedures, effectively communicating and recording test results.
• Obtained and processed patients' medical insurance information quickly and accurately.
• Ensured the quality control of laboratory procedures, equipment functionality, and regulatory compliance.
• Maintained up-to-date computer-based laboratory test results and patient information.
Experience 2007-2008 Helen Adams Realty
Receptionist/Office Assistant –Charlotte, NC
• Answering phones in a polite and friendly manner. Directing all calls to appropriate areas.
• Greeting realtors, clients, and potential clients in a professional and cheerful manner.
• Maintaining all features listings, and features window shots of available properties.
• Scheduling sales meetings, and also presenters for the meetings. • Preparing the power point presentations for some of
the meetings, and also the agendas for all of the meeting.
• Ordering food for our recruiting events, and coordinating the times, and places these will take place. • Provide support
to realtors, clients, and potential clients as needed. • Fax, and distribute all faxes that come in to the appropriate person
or departments. • Check mail, send all outgoing mail, and distribute incoming mail to appropriate person or
departments. • Prepare excel spread sheets for realtors, and staff as needed. • Maintain calendars: such as call time
calendars, and birthday and sales meeting calendars. • Maintain office supplies and ordering of the supplies. • Assisting
as needed and being a part of a team environment!
2005-2006 IGM, USA
IEMCA Parts Sales/ Order Processor-Charlotte, NC
• Provide support to customers and representatives via telephone, fax, or email on a daily basis for IEMCA Part Sales. •
Provide 100% Customer Satisfaction; interface with all departments and outside field sales personnel. • Provide
efficient pre- and post-sales support to customers to satisfy their needs. • Process customer orders through the MAS 90
order entry system - verifying pricing, quantities, and part numbers. • Assist reps, distributors, end users, and IEMCA
Regional Managers with product information, including part numbers, pricing, and availability. • Assist distributors
with emergency orders, such as machine down orders and/or issues relating to special customer requirements. • Contact
reps and distributors; qualify sales leads; and refer potential leads to IEMCA Regional Managers. • Administer IEMCA
Terms & Conditions of Sale by assisting reps and distributors with respect to such issues as freight terms, drop
shipments, emergency orders, and returns. • Assist reps, distributors and end-users in obtaining IEMCA product
literature. • Resolve customer complaints regarding deliveries, pricing, credits, and warranty issues. • Prepare requests
for credit and return material forms. • Attend and participate in sales meetings, trade shows, training programs, and
seminars as required. • Follow published policies and procedures with respect to customer discounts. • Work with the
Service/Production Department and customers to coordinate dates/times for repairs and to provide accurate and timely
delivery. • Maintain accountability and coordinate issuing of IEMCA equipment and the return of such.
2004-2005 PSI
Receptionist/ Office Assistant-Charlotte, NC
• Responsible for maintaining multiple telephone lines, cheerfully and properly assuring client of great customer
service. • Assisted clients and potential clients with any problems or questions that they may have, about our company
or a particular job that our engineers or technicians are working on. • Assisted district manager and marketing manager
with various tasks, such as arranging client meetings, golf outings, and business luncheons. • Responsible for checking
and distributing mail, assisting with monthly billing, and inputting data into the company data base. • Assisted with the
scheduling of various jobs for technicians and engineers, by using Nextel communication.
2004-2004 Mulvaney Properties Charlotte, NC
Receptionist/ Accounts Payable Clerk
• Maintained multiple telephone lines, which included answering calls and routing customers to designated areas. •
Assisted bookkeeper with accounts payable, maintained all filling of the accounts payable and accounts receivable. •
Assisted fellow co-workers with any other duties such as data entry, copying, filling, appointment scheduling, and any
other miscellaneous typing. • Other duties were opening and distributing daily mail, and making sure all out-going mail
was labeled correctly for the post office or carrier.
2000-2002 Envirotech Inc. Ocala, Fl
Customer Service Manager/ Accounting Asst.
• Managed order processing department, ensuring that all orders that were processed were correct.
• Worked in Quick books entering all the accounts payable and receivable information. Also assisting accountant with
acquired duties. • Assisted customers with product order complaints, and reassuring them of customer satisfaction.
1998-1999 Electronic Data Systems Charlotte, NC
Return Item Clerk
• Worked with debits, credits, and general ledgers pertaining to the customer overdrawn account.
• Assisted different bank branches, in obtaining NSF fees acquired by the customer.
• General office work such as data entry, faxing and filling.
Education 1995-1997-Wesley Uptown High School Charlotte, NC
1998-1999 Brook Stone College of Buss. Charlotte, NC
• Graduated Summa Cum Laude in high school
2004-2004 Mingle School of Real Estate Charlotte, NC
2009-Present
Ashford University – Healthcare Administration
Skills Data entry, Microsoft Word, Microsoft Windows, Internet, Email, Quick Books, Word
Perfect, Excel, Microsoft Office, MAS 90, Microsoft Works Suite 2005, Power Point, Microsoft Publisher, Paradata
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