Dennis D. Williams

*** *. **** ******

Christiansburg, Virginia 24073

540-***-**** (cell)

abi72d@r.postjobfree.com

OBJECTIVE: Seeking the position of Senior Claims Examiner, Claims Specialist, or Risk Manager utilizing

my extensive experience in claims, risk management, negotiations, organizing, and completing multi faceted

and complex activities in liability claims.

SUMMARY OF QUALIFICATIONS:

1. Extensive experience planning, organizing, evaluating and completing a variety of client service

claim assignments in a timely and complete manner.

2. Experienced in negotiating claim settlements and resolving disputes .

3. Experienced in analyzing, evaluating and resolving minor to complex claims .

4. Proficient in developing excellent relationships with clients and coworkers.

5. Skilled in using various computer workstations, servers, networks, digital equipment, word

processing, spreadsheet development and more.

STRENGTHS: Highly motivated, thorough and precise in attention to details. Excellent analytical and

organizational skills with emphasis on completing complex multi faceted assignments within a timely manner.

Skilled in public relations, loyal, dependable and able to work in independent or team environments.

EDUCATION

Virginia Polytechnic Institute, Blacksburg, VA 1982 1987

Major: Bachelor in Arts in Geography with a liberal arts and science concentration

EXPERIENCE HIGHLIGHTS:

Claims Manager

Railroad Risk Management, Roanoke, VA 2006 present

Responsible for the investigation, evaluation and administration of all types of railroad incidents including

employee injuries (FELA), crossing accidents, trespasser incidents, third party property damage, cargo loss

and damage, derailments and catastrophic events.

Ancillary responsibilities, included, but were not limited to:

•Analyzing and authorizing payment of property damage claims based upon proper documentation;

•Evaluating medical records and preparing analytical e mails and technical reports to various clients;

•Negotiating and resolving claims with individuals, attorneys and third party administrators;

•Obtaining and analyzing interviews and/or or statements of train crew, witnesses, and claimants;

•Inputting, manipulating and maintaining a comprehensive claim database;

Manager Team Leader

Meijer Retail and Grocery Super Center, Kettering OH 2005 2006

Began employment as an inventory analyst associate. Was later promoted to a 40 hour team leader and

subsequently to a salaried 48 hour department manager all within 90 days of employment. Responsible for

supervising cafe and deli operations in a high volume grocery/merchandise retail establishment. In charge of

supervising a team of 12 to 15 hourly employees in duties including, but not limited to, customer service,

conflict resolution, shipping and receiving, food preparation, food service, work area sanitation, inventory

control, and store policy. Further, responsible for employee training and development, developing work

schedules, and zone food records. Directed redesigned inventory analyst process and led a team of 8

employees through re grand opening of Super Center.

Senior Claims Representative

State Farm Automobile Insurance, Roanoke VA 1989 2005

Responsible for contacting policyholders, claimants, law enforcement officers, and attorneys to examine,

evaluate and negotiate claims regarding property damage and personal injury. Responsible for meeting with

policyholders, claimants, witnesses and law enforcement officers to examine and appraise property damage

and conduct accident scene investigations.

Ancillary responsibilities, included, but were not limited to:

•Analyzing and authorizing payment of collision and property damage claims based upon repair estimates

and total loss reports;

•Receiving and evaluating medical reports and preparing analytical reports of bodily injury claims;

•Negotiating settlement claims with individuals and attorneys;

•Obtaining and analyzing statements of policyholders, witnesses, law enforcement officers and claimants;

•Performing on site inspections focusing on scene photographs and investigations, accident diagrams,

vehicle photos (determining point of impact) and road measurements.

Additionally, received, organized, evaluated, and completed up to 60 active outside task assignments per

month while managing an assignment territory covering over 20 counties in Southwest Virginia.

INTERESTS:

Ballroom Dancing, Sports, Weight Training, and music.

REFERENCES

Available Upon Request

Contact this candidate