Customer Service Manager
Resume:
Professional Skills
• Administration .Human Resources .Management . Accounting .Customer
Service
• M O Software . MicroMain . Deal Maker . Contract Process .
Payroll/Benefits
• Time Entry .Payroll Reports . Organizational Skills
Employment Skills - Successful experience in Human Resources,
Administration Management, customer service, recognized strengths in
accounting and procurement, problem-solving and trouble shooting,
accounts payable and receivables, planning and implementing proactive
procedures, operations, travel expense and dispatch.
Associate relations, policy interpretation and updates, associate
investigations, report writing, training, performance management,
associate satisfaction and reward and recognition programs. Work
collaboratively with leaders to provide effective solutions. Respond
timely to the needs of associates and leaders.
EDUCATION
09/12/92, DHCI Technical Institute - Medical Administration - Baton
Rouge, LA
05/89, Southern Methodist University - Math and Accounting - 5/90
Richland Tech College - English - Dallas, TX
07/05/78, Delta Business College - Executive Administration - Baton
Rouge, LA
05/05/76, Altus Sr. High School - Altus, OK
EMPLOYMENT HISTORY
STORE SECRETARY
Dillard’s, Inc., Bossier City, LA - July, 2009 to August 2010
Responsible for Human Resource duties in the areas of application
process, pre-interview, background checks, maintain benefits information,
worker's compensation, daily schedules and absences of employees and
customer service.
SR. ADMINISTRATIVE ASSISTANT to Sr. General Manager-
General Growth Properties - Pierre Bossier Mall, Bossier City, LA - 04/06
- 07/09
• Provides primary support for the Sr. General Manager
• Appropriate support to the Operations Manager, Mall Accountant, Leasing
Manager
• Process work orders for maintenance, process leasing contracts
• Human Capital and Payroll Assistant, Process Worker’s Comp Reports
• Maintain insurance requirements on tenants and contractors
• Oversees front desk operation and staffing relief for receptionist
duties
• Types and distributes correspondence, memos and reports
• Maintains lease and operations files, Sales collection, Office Supply
and Equipment Budget
• Responsible for office management including:
o Copier/fax/telephone system maintenance and repair o Postage meter o
Business cards and letterhead o Office and kitchen supplies o Update
phone system message, o Office support for localized computer
software/hardware
o Conference room scheduling o Conference call arrangements o Staff and
Retailer set up and meeting arrangements
• Receivables and litigation administration and follow-up o Default
letter tracking o Tenant payment tracking and transmittal, Leasing and
Sponsorship support
o Review contracts on License Maker o Permanent tenant open and closing
certificates
o Lease plan updates for operations
MANAGER OF OPERATIONS-
T & L Floor Distributing, Inc., Houston based company, Shreveport
Branch, LA 70706
January, 2004 to October, 2005
o Manage drivers and complete order processing of fine flooring
o Manage office expense accounts
o Full charge processing of all accounts receivable and payable
o Reconcile bank balances; record general ledger entries
o Responsible for customer qualification and establishing credit
accounts/payments
o Maintain
Professional Skills
• Administration .Human Resources .Management . Accounting .Customer
Service
• M O Software . MicroMain . Deal Maker . Contract Process .
Payroll/Benefits
• Time Entry .Payroll Reports . Organizational Skills
Employment Skills - Successful experience in Human Resources,
Administration Management, customer service, recognized strengths in
accounting and procurement, problem-solving and trouble shooting,
accounts payable and receivables, planning and implementing proactive
procedures, operations, travel expense and dispatch.
Associate relations, policy interpretation and updates, associate
investigations, report writing, training, performance management,
associate satisfaction and reward and recognition programs. Work
collaboratively with leaders to provide effective solutions. Respond
timely to the needs of associates and leaders.
Contact this candidate