Manager Customer Service
Resume:
Kristin N. Keel
Mount Vernon, IL 62864
*******.*.****@*******.***
OBJECTIVE
Seeking a challenging career that will encourage me to expand upon my
existing business management, marketing, and employee development skills in
order to move the business forward and generate profit
SKILLS
. Knowledgeable of the major aspects of running an efficient business,
as well as managing employees and maintaining high customer
satisfaction scores
. Possess the ability to train, develop, and motivate employees to
produce results
. Proficient in Microsoft Word, Excel, and PowerPoint
EMPLOYMENT HISTORY
Enterprise Rent-A-Car
Branch Manager Mount Vernon, IL
Sep 2009-present
Branch Manager Poplar Bluff, MO
Feb 2009-Sep 2009
Assistant Branch Manager Festus, MO
Apr 2008-Jan 2009
Management Trainee Belleville/O'Fallon, IL
May 2007-Mar 2008
. Quickly passed through Management Training program by consistently
exceeding sales goals
. Ranked among the top branch managers in the St. Louis area in the
areas of revenue, operating profit, and customer satisfaction
. Created a successful sales culture by training and developing
subordinates, setting attainable goals, and consistently following up
with employees
. Developed strong relationships with key accounts which stimulated
individual account growth of up to 80% in Mount Vernon
. Increased branch operating profits by 50% during tenure in Mount
Vernon by controlling costs, generating revenue, and following a
structured marketing plan
. Maintained solid performance and optimal car occupancy while operating
a 100 car fleet in Poplar Bluff including one satellite branch, and a
130 car fleet in Mount Vernon with two satellites
. Received Top Branch Manager Award in Feb 2009
. Received Top ESQI Award for customer service in Oct 2009
Custom Floors and More, Inc.
1999-2007
Administrative Assistant
. Managed product inventory and product placement within office showroom
. Scheduled appointments for customers with Sales Representatives
. Prepared paperwork for flooring installers and approved installer time
cards
EDUCATION
Southern Illinois University-Edwardsville (SIUE)
2003-2007
Bachelor of Science in Business Administration
Edwardsville, IL
General Business- International Business
. Graduated Cum Laude
. Received American Business Women's Association scholarship and SIUE
Chancellor's Scholarship
. Studied abroad in Swansea, Wales during Spring 2005
Belleville West High School
1999-2003
. Graduated Magna Cum Laude
REFERENCES
Ron Mulvaney
WIPA Program Director, Illinois Assistive Technology
333 Potomac Blvd, Suite F
Mount Vernon, IL 62864
Julie Nitz
President, Custom Floors & More, Inc.
4198 Old Collinsville Road
Belleville, IL 62226
Christie Jeisy
Contract Specialist, Scott Air Force Base
1117 Marien Drive
Columbia, IL 62236
Cyndi Stegmeyer
121 Country Club Place
Belleville, IL 62223
Melissa Khan
Financial Advisor, Edward Jones
2804 Sugar Mill Drive
Evansville, IN 47715
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