Customer Service Manager
Resume:
Kaylynn Shaterra Owens
Newport News, VA 23608
Evening Phone: 757-***-****
Day Phone: 757-***-****
Email: khappyfeet430aol.com
Country of United States of America
citizenship:
Veterans' No
Preference:
Contact Current Yes
Employer:
AVAILABILITY Job Type: Permanent
Temporary
Term
Temporary Promotion
Student Career Experience
Work Schedule: Full Time
Part Time
Shift Work
WORK EXPERIENCE Sear 11/2009 Present
Newport News, Virginia US
Salary: 7.25 USD Per Hour
Hours per week: 12 40
Customer Service Associate
As a Customer Service Associate, I provide assistance to
customers in a retail setting.
ensuring that the customer satisfaction policy is met when
interaction with all internal and external customers
give oral suggestions on products and services
inform customers of products services available on items they
are purchasing or have purchased
provide alternatives to customers request when a particular
product is no longer available
resolve customer's complaints with various issues
ensure that the customer shopping experience exceeded their
expectations
access customer accounts, through internal systems
provide assistance with account related issues
refer customer's to the appropriate area for more technical
account related inquiries
apply payments to customers accounts
provide customers with a summary statement when requested
give instruction orally on warranty related issues and provide
written information
make sure that the areas where customers have access to is
free and clear of clutter to prevent accidents
provide telephone assistance when customer's call into the
store
count the cash draw daily and ensure accuracy
calculate my sales daily
assist my co workers with various issues
participate in meeting sales goal during set times
use listening skill to hear out the customer's request
(Contact Supervisor: Yes, Supervisor's Name: Yvette,
Supervisor's Phone:757-***-****)
Rally's 4/2008 11/2008
Denbigh, Virginia US
Salary: 8.25 USD Per Hour
Hours per week: 45 50
Shift Manager
Initially I was hired as a Crew Member. I worked my way up to
Shift Manager after several months as a crew member.
As a Shift Manager my duties included, but were not limited to
the following
providing customer service to customer in a fast food
restaurant setting
ensured that the shift ran properly, apply company policy
staff each shift properly to serve the customers
making sure that the store had sufficient inventory
the customer’s needs were met and they were satisfied with
their visit
complete paper work daily for the store operation
make bank deposits and get change for the shift
open and close the restaurant
counsel employees orally and in writing
give oral instruction to employees
provide suggestions to upper management
keep an accurate log of inventory
stock merchandise neatly and safely
rotate food to make sure that the food is fresh and free of
aging
inform customer of ingredients for allergy alerts
make visible food recalls and warning other than allergies
prepare food for customers
provide alternatives when their requests are not’t available
resolve complaints to satisfy the customer
attempt to give the customer the most enjoyable experience
possible
display a positive attitude at all times
listen to both employees and customers and provide the best
resolution possible
(Contact Supervisor: Yes, Supervisor's Name: Artice,
Supervisor's Phone:757-***-****)
Burger King 10/2005 11/2007
Belcamp, Maryland US
Salary: 5.75 USD Per Hour
Hours per week: 40
Crew Leader
Cashier, Cook, Food Prep,Cleaning and Stocking
After a year of working here I became a Crew Member. As a
crew member I trained all the new employee's on the position
where they would be working when they came to work.
Additionally my duties included the following;
As a Shift Manager my duties included, but were not limited to
the following
providing customer service to customer in a fast food
restaurant setting
ensured that the shift ran properly, apply company policy
staff each shift properly to serve the customers
making sure that the store had sufficient inventory
the customer’s needs were met and they were satisfied with
their visit
complete paper work daily for the store operation
make bank deposits and get change for the shift
open and close the restaurant
counsel employees orally and in writing
give oral instruction to employees
provide suggestions to upper management
keep an accurate log of inventory
stock merchandise neatly and safely
rotate food to make sure that the food is fresh and free of
aging
inform customer of ingredients for allergy alerts
make visible food recalls and warning other than allergies
prepare food for customers
provide alternatives when their requests were not’t available
resolve complaints to satisfy the customer
attempt to give the customer the most enjoyable experience
possible
display a positive attitude at all times
listen to both employees and customers and provide the best
resolution possible
(Contact Supervisor: Yes, Supervisor's Name: Ron,
Supervisor's Phone:410-***-****)
Cherry Hill Community Center 6/2005 8/2005
Baltimore, maryland US
Salary: 7.00 USD Per Hour
Hours per week: 36
Camp Counselor
As a Camp Counselor, I was responsible for the following;
My group included children ages 4 6, both boys and girls
making sure the children were safe at all times
providing entertainment while at the camp
providing educational plan for each child
plan weekly trips for my group
feed the children breakfast and lunch while at camp
report to the director my finding of each child’s grade level
assist with reading and math assignments
communicate with the parent regarding their child’s day and
any issues
This position was exciting and it challenged me to push myself .
It was my first job and I have to be creative working with small
children. It taught me patients and small gestures go along
way.
Denbigh Highschool
EDUCATION
Newport news, Virginia US
High School or equivalent
Relevant Coursework, Licensures and Certifications:
Accounting 1,Accounting 2,Trigonometry, and Computer
Classes
Burger King General Manager
REFERENCES Ron
Phone Number:
Professional
Reference Type:
Internal Revenue Contact
Henry Powell
Service Representative
Phone Number:
Personal
Reference Type:
SELF EMPLOYEE Child Care Provider
Stephine Scott
Phone Number:
Professional
Reference Type:
Contact this candidate