Customer Service Manager
Resume:
Tracie M. Jones
Athens, Georgia 30601
Cell: 770-***-****
abi6yv@r.postjobfree.com
October 13, 2010
RE: Office Position
Dear Hiring Manager:
I am a Registered Respiratory Therapist and am seeking employment in an
office environment. Although my profession is based on Respiratory Care, I
also have experience in the front office and would like to broaden my
opportunities for employment in other areas. Not only do I understand the
importance of providing excellent and compassionate care to patients and/or
customers, but also importance of maintaining an organized office for
patient and/or customer records, satisfaction, and confidentiality. In
reference to my broad experiences within the healthcare field and office
experience; I believe I would be an asset to your operation.
I graduated from Athens Technical College in September 2007 with honors in
Respiratory Therapy. I am a member of Phi Theta Kappa, Lambda Beta
Society, as well as the American Association for Respiratory Care. I am
certified in Basic Life Support and have plans to soon become re-certified
in Advanced Cardiac Life Support and Neonatal Resuscitation Program. I was
working as a Registered Respiratory Therapist at Northside Hospital Forsyth
as a PRN employee. However, I am presently seeking employment in an office
environment which allows me a more suitable schedule for me and my
daughter.
I spent the first year of my respiratory career at Emory University
Hospital. This was an incredible learning experience and provided an
outstanding opportunity for understanding the importance of administering
excellent patient care.
Prior to working as a Respiratory Therapist, I worked in the healthcare
environment as an office manager as well as an assistant. I have gained
experience in my past positions within the healthcare field pertaining to
full management of the front office and direct patient care. In addition,
I also have further work experience within the front office environment and
am confident that I can quickly learn all the proper skills pertaining to
any office position for the specifics of the company. Although my main
profession is Respiratory Care, I believe that I can bring the knowledge
and skills I have obtained through all of my work experiences together and
be very beneficial to any office environment. My main strengths reside in
who I am, such as, great customer service skills, quick learner, very
organized, and always eager to broaden my horizons.
I would welcome an opportunity to meet with you and to discuss potential
employment opportunities at your convenience. Please contact me at the
above number if you are interested. Thank you so much for your time and
consideration.
Sincerely,
Tracie M. Jones
Tracie M. Jones
300 Hemlock Drive - Athens, Georgia 30601
? Cell 770-***-**** ? abi6yv@r.postjobfree.com
Objective: To provide excellent services for my employer and customers, as
well as assistance to my co-workers to establish a well
organized work environment.
experience:
February 2008 - March 2010
Respiratory Care Practitioner
Northside Hospital Forsyth
1200 Northside Forsyth Drive
Cumming, Georgia 30041
My duties include: Patient assessment, administering nebulizer
treatments, performing electrocardiograms, drawing and running arterial
blood gases, performing CPR and assistance during intubation, setup and
administering life support by ventilator or bi-pap machines, cleaning, set-
up, and testing of ventilators and bi-pap machines. I also write orders
and make decisions for care based on my assessment of the patients under
hospital protocol.
October 2007-November 2008
Respiratory Care Practitioner
Emory Healthcare
1364 Clifton Rd.
Atlanta, Georgia 30322
My duties included: Patient assessment, administering nebulizer
treatments, performing electrocardiograms, drawing and running arterial
blood gases, performing CPR and assistance during intubation, setup and
administering life support by ventilator or bi-pap machines. I worked
extensively with critical care patients and assisted in decision making for
patients' care.
July 2003-May 2004
Receptionist
Terminix
Hawthorne Avenue
Athens, Georgia 30606
(Phone number for this branch is no longer in service)
My duties included: Customer service; scheduling appointments for
customers, filing, answering customer questions and problem solving for
customer complaints, accounts payable and collections on past due accounts,
paying company bills, and any extra errands asked to run.
June 2001-June 2003
Office Manager
Elberton Family Chiropractic
14 Laurel Drive
Elberton, Georgia 30635
My duties included: Customer service; answering telephone, scheduling
appointments for patients, accounts payable, paying company bills, changing
patient information from paper to computer, filing insurance claims,
setting up payment plans with patients, keeping doctor's office clean. I
would also run any other errands that needed to be done.
February 2000-April 2000
Nurse's Assistant
The Medical Center
109 College Avenue
Elberton, Georgia 30635
My duties included: Patient assessment: getting blood pressure, weight,
reason for visit, etc. I performed examinations on people for employment
physicals; eye and ear examinations, physical examinations and assistance
for patients who came into office injured under worker's compensation. I
ran drug screens and sent to the lab on patients for worker's compensation
and Department of Children Services.
Education
. Elbert County Comprehensive High School/1994-1998
Distinguished Honor Graduate/Graduated in top 10% of class with Honors
. Lander University 1999
Transferred to Athens Technical College
. Athens Technical College/1999--2007
Associate Degree/Honor Graduate in Respiratory Care/President's
List/Who's Who Among Students Certificate for outstanding merit and
accomplishment
Other-Associations and Certifications
. Associations
o Lambda Beta Society - National Honor Society for Respiratory Care
o Phi Theta Kappa - National Honor Society - Athens Technical College
o American Association for Respiratory Care
. Certifications
o Basic Cardiac Life Support
o Advanced Cardiac Life Support (Scheduling for re-certification
class)
o Neonatal Resuscitation Program (Scheduling for re-certification
class)
. Special Skills
o Critical Care/Intensive Care Unit
o Neonatal Critical Care (Clinical training)
o Arterial Blood Gas Analysis
o Electrocardiography
o Pulmonary Function Testing (Clinical training)
references
Work References
Bruce Bray, Director of Respiratory Therapy
Emory University Hospital
1364 Clifton Road
Atlanta, Georgia 30322
Bob Fretz, RRT
Northside Hospital Forsyth
1200 Northside Forsyth Drive
Cumming, Georgia 30041
Tim Smith, Project Manager
TS Landscaping
124 Juniper Lane
Athens, Georgia 30605
Dr. Carl Mankiewicz
Elberton Family Chiropractic
14 Laurel Drive
Elberton, Georgia 30635
Personal References
J. Virgil Moon, CPA
Support Services Agency Director
Cobb County Government
100 Cherokee Street Suite 500
Marietta, Georgia 30090
Tracey Maxwell, Physician's Office Manager
1858 Thompson Bridge Road
Gainesville, Georgia 30501
Reba Moon, Owner
G.B. Moon Granite
1364 Balchin Road
Elberton, Georgia 30635
Contact this candidate