Customer Service Representative

To Whom It May Concern:

I would like to express my interest in applying for the position as

advertised on your website. Customer loyalty is always impacted when you

employ the right service retail professional to represent you when

assisting your valued customers. My long term experience in the service

industry has taught me how to meet and exceed each customer's expectations

with service that sells! As a Customer Service Representative, I have

experience in answering questions and worked as part of a team to solve

problems that customers may have. I also directed customers to places where

they could find answers to related questions and helped provide good

customer satisfaction. I am accustomed to working in fast paced

environments with the ability to think quickly and successfully handle

difficult clients. I have a genuine interest in meeting customer needs

that include good questioning and listening skills as well as the ability

to build rapport and have empathy. I am confident that my skills and my 6+

years of varied experience can help you deliver the standards of service

your customers have come to expect from you.

It would be a pleasure to accept this position and I look forward to

hearing from you soon.

Rashonda N. Bowman

Rashonda N. Bowman

3864 Governors Dr, Apt M333

Montgomery, Alabama

Phone: 334-***-****

**************@*****.***

Objective: To utilize my strong work ethic and job skills in a position

within a company that allows for my growth and advancement while helping to

further the company's success.

Work-Related Skills:

Hard-working, motivated, dedicated, organized

Excellent grammar, communication, and customer relations skills

Data Entry Skills

Extremely Self-Directed & Responsible

Typing Experience:43-45 WPM

Computer Experience: Windows Vista, XP,

MS Office/Word/PowerPoint/Works

Education:

Prattville High School (1999-2003)

Auburn University at Montgomery (2003-2004)

Employment History:

HospiScript

1460 Ann St

Montgomery, Alabama

Employed: 3/2007- Currently Employed

Salary: 3/2007-12/2008- $10.00/hr

1/2009-2/2010- $11.75/hr

3/2010-Present-$11.90/hr

Customer Service Representative

Provides information and tools to improve patient care

Assist hospices and/or pharmacies with medications for terminally ill

patients

Simultaneously process incoming calls and faxes containing personal

patient information in a timely manner

Ability to leverage skills and capabilities in order to close the call

expeditiously

Worked with new customers in the development of new accounts and the

implementation of new systems

Answered inbound calls in support of customer needs

Conveyed in a reassuring manner step by step instructions to resolve

pharmacy reject issues.

Performed queries on multiple screens

Adhered to Health Insurance Portability and Accountability Act (HIPAA)

Delta Air Lines

2400 Presidents Dr

Suite 500

Montgomery, Alabama

Employed: 5/2005-5/2006

Salary: 5/2005-11/2005-$1530.00/mo (Full-Time)

12/2005-5/2006-$1560.00/mo (Full-Time)

Reason for leaving: Due to company bankruptcy, office closing

Reservations Sales Agent

Strong listening and communication skills in order to identify

customer needs

Mathematical concepts related to pricing and revenue of flights

Reports market performance

Explaining pricing and revenue management strategies

Provides input and analysis for upper management

Outstanding analytical skills

Efficiently coordinates with internal resources while working under

pressure and time constraints

Work in a call center environment

Law Offices of Holloway & Moxley, LLP

556 South Perry St

Montgomery, Alabama

Employed: 6/2003-2/2005- $6.50/hr. (Full-Time)

10/2003-10/2004- $7.25/hr.

10/2004-1/2005- $7.75/hr.

Reason for leaving: Time Conflict with school/ Looking for better benefits

Receptionist

Filing and gathering information for Attorneys on upcoming cases

Printing notes form our computer system

Multi-line phone system/voice mail, call transfer and call hold

Responsible for processing all mail for entire office

Ran errands for employees, Attorneys

Scanning documents into our system using an advanced scanner

Goody's

Premiere Place Store #222

Prattville, Alabama

Employed: 11/2002-12/2002

Salary: 11/2002-12/2002- $6.50/hr. (Part-Time)

Reason for leaving: Temporary, seasonal job while in High School

Retail Store Cashier/Floor Worker

Fully functional in all aspects of customer service to include helping

customers find needed items, and keeping them in an organized,

comfortable environment

Operate electronic scan register

Processed and accepted payments in cash, verified checks, processed

credit purchases

Made change; drawer was NEVER short or over in cash/change

Worked in other departments/stocked clothes and accessories

References available by request

Contact this candidate