Customer Service Sales Representative

Yemi Solomon

*** ******** ***, *** *** Texas ****4

Home: 757-***-**** Cell: 757-***-**** Email:

*********@*****.***

Career Objective

Result oriented professional with commitment to client service within a

company where professional experience, education and abilities stand as an

advantage for personal growth.

Highlights of Qualifications

. Over 6 years of customer service/administrative experience excelling

in multi-tasking in a fast-paced office environment

. Professional inbound/outbound telephone experience and results-

oriented in a demanding environment

. Excellent computer and clerical skills with proficiency in MS Word,

Excel, Outlook, and PowerPoint

. Excellent oral/written communication, interpersonal, presentation,

leadership, supervisory, analytical, multi-tasking and problem-

resolution skills

Employment Experience

05/2010 to Present - Administrative/Human Resources Assistant, TRG Field

Solutions, Irving, Texas

. Prepares, processes, and inputs payroll and commission data/general

office duties

. Process security investigation documents, background checks and drug

test for new and potential employees

. Screens, conducts interviews and hire new employees

. Prepares new hire packet/ Update employee folders, records, and

spreadsheets

08/2004 to 12/2009 - Teacher, Newport News Public Schools, Newport News,

Virginia

. Implemented educational and social development curriculum of pupils

under school policies

. Managed the daily operations of the classroom with responsibilities in

all areas of teaching, assessment, behavior modification, coordination

of academic and social activities

. Supervised staff and trained volunteers as well as coordinated field

trips and special events

. Inventoried classroom supplies, ordered supplies, processed work

orders, maintained records, typed memos and performed administrative

tasks.

09/2003 to 07/2004 - Recruiter, American Red Cross Blood Services,

Savannah, GA

. Place outbound calls to recruit blood donors

. Interviewed and screened candidate to locate qualified donors

. Contact current and potential blood donors to schedule future donation

appointments

. Responsible for achieving or exceeding minimum performance standards

05/2001 to 07/2003 - Technical Analyst, Lexis Nexis Publishing, Colorado

Springs, CO

. Reviewed, analyzed, researched and resolved legal case data via

computer data entry to ensure compliance with cross-referencing legal

information and jurisdictional responsibilities

. Utilized electronic and printing research tools to redesign databases

and products for the inclusion of Shepherd's, Auto cite, Lexis and

Citations

. Recorded work flow, work-in-progress and monitored systems used in

processing duties

08/1999 to 04/2001 - Sales Representative, MCI WorldCom, Colorado Springs,

CO

. Sold MCI long distance service and products to new and existing

customers

. Provided customer service, developed new accounts, upsell, and

processed accounts, data entry and problem solving skills; knowledge

of products

. Strong presentation skills, met and exceeded productivity expectations

(Sales Quota)

Yemi Solomon (cont.)

03/1998 to 06/1999 - Advertising Sales Assistant, Richmond Times-Dispatch,

VA

. Responsible for handling day-to-day operating management of key agency

accounts

. Hands on involvement assisting staff in operation of advertising

layouts, worked on special projects, attended meetings, seminars, and

training classes

Education

B.S., Mass Communications with emphasis in Advertising

Virginia Commonwealth University, Richmond, Virginia, 1997

A.A., Liberal Arts

J. Sargeant Reynolds Community College, Richmond, Virginia, 1994

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