Customer Service Active Directory
Resume:
Ronnie McCarrell
Asheville, NC 28805
abi6xk@r.postjobfree.com
I am writing in response to the Data Entry opportunity; it is my
endeavor to become a diligent asset to you organization. Please find
enclosed my resume detailing my work experience and professional
background. Having been in the Information Technology field for over
several years now I have gained a variety of hands on work experience.
Communicating effectively and having a working knowledge of current
business computer systems and procedures are just a plus to the vast area
of skills I possess. Having attained a Bachelor's of Science degree in
Management Information Systems I have the proven capacity to approach
problems creatively and effectively, as well as work both independently and
in a team environment. I believe that I have the necessary skills and
attitude to fulfill my role within your company and if successful, I feel
that I would begin to make an immediate contribution. I am available and
open to meet with you to further discuss this career opportunity. I
sincerely thank you for your consideration and look forward to speaking
with you.
Respectfully,
Ronnie McCarrell
Ronnie McCarrell
8 Violet Hill Circle
Asheville, NC 28801
abi6xk@r.postjobfree.com
Objective
Obtain a long term career opportunity with your organization and be a
diligent asset to the organization.
Technical and Professional Skills
. Windows XP / Vista / 7
. MS Office 2007
. Linux
. HP Print Servers
. 8 years customer service experience
. Proficient in management and administrative organizing
. Effective interpersonal communication skills
. Typing 50-55 WPM.
EDUCATION
. Florida Memorial University
> B.S., Management Information Systems 05/2002
. Oral Robert's University
> Master's in Theology, (Pending - 9 credits until completion of
online coursework)
EMPLOYMENT
The Strategis Companies July, 2010 - October,
2010
Network Administrator
Temporary Contractor working through Apple One Staffing Agency
. Provided desktop and network technical support for over 150 client
systems.
. Created and deployed Norton Ghost images for various Dell and HP
workstations.
. Resolved internet connectivity issues by troubleshooting network
connections running TCP/IP utilities to identify the IP address to
ensure network connection.
. Installed CCleaner, Malware-bytes, and ESET Antivirus applications for
virus, spyware and malware resolution for various client workstations.
. Managed user accounts in Avaya phone system.
. Supported and managed internal applications.
. Managed Active Directory accounts: create user accounts, perform
password reset, create and managed distribution groups.
. Primary support or web browser applications: Xeams Spam Filtering, and
internal applications.
. Temporary 1099 Contractor working through Apple One Staffing Agency.
Medical Hair Restoration, Inc. January 2008 - June 2010
Network Administrator
. Assisted helpdesk associates taking inbound calls and also performed
network administration, desktop support troubleshooting, and
maintenance procedures.
. Ensured support is provided for network connectivity, remote services,
active directory, and daily technical assistance for all doctors,
staff and administration.
. Insured patient information was secure and provided routinely backups
of patient photos, patient contracts and confidential information.
. Researched and maintained vendor relations for best possible pricing
and support on new equipment purchases.
. Main point of contact for all phone issues, for corporate and remote
sites.
. Installed, configured, and supported Trend Micro Office Scan Client
application for approx 263 remote users.
. Traveled to branch locations to perform desktop troubleshooting and
technical support.
. Evaluated current computer and office machine configurations and
recommend new system components and designs to increase productivity.
. Provided purchase orders for the acquisition of new equipment
. Setup and provided continual support for Exchange Information Store
containing approx 395 mailboxes.
. Setup and provided support for 4 terminal servers.
. Setup a VMware instance on 2 terminal server boxes.
. Assisted in migrating end users to new exchange server using active
directory.
. Checked daily server logs and resolved all errors encountered.
. Streamlined and identified bottlenecks and errors on the MHR network.
. Managed Active Directory accounts: create user accounts, perform
password reset, create and managed distribution groups.
. Configured and provided continual support for Watchguard 10.1 Firewall
. Performed remote support using Dame Ware, LogMeIn, and monitor network
using IPswitch Whatups Gold Premium.
. Work approx 47-50 hrs / week providing after hours support when
needed.
. Reason for Termination: Company closed due to financial reasons.
Oral Roberts University August 2006 - September 2007
Tier II Technical Support Analyst
. Provided hardware and software technical support for approx 700
students and faculty using Novell, MS Windows XP and various software
products.
. Troubleshoot and resolved all workstation and LAN connectivity issues
and configured all company applications for end users.
. Administered disk to disk backup for virtual library systems.
. Setup and maintained GroupWise installation for client workstations.
. Supervised all Desktop related functions including hardware and
software set-up and configuration for all University client systems.
. Ran database reports detailing the configurations and setup for client
workstations using the TrackIt system.
. Setup new user accounts and administered password and user rights
clearance in Active Directory.
. Re-imaged client workstations using Norton Ghost Application, and
installed client proprietary software as needed.
. Resolved all common computer problems including viruses, slow
performance, errors, e-mail client set-up, software installation and
configuration, wireless networks, and peripheral problems.
. Received full tuition benefits and pursued a Master's degree in
Theology while working 40 hours per week and overtime when needed.
. Reason for Termination: Completed in-class coursework for Theology
degree. Moved back home to Orlando Florida.
Tek Systems March 2004 - August 2006
Network Administrator
. Monitored system mainframe and reported outages as needed.
. Installed and re-configured Cisco 800A routers, switches and other
devices.
. Traveled to clients in Texas, Missouri, Arkansas, Indiana and Oklahoma
performing network installations and troubleshooting.
. Installed and re-configured Cisco 800A routers, switches and other
devices.
. Reconfigured point of sales terminals and TCP/IP settings on
workstations.
. Installed DVR security systems and created CAT 5 and video cables.
. Configured VPN's to ensure that customer data is kept confidential, as
well as firewalls to prevent hackers and virus intrusions within the
network.
. Created and managed Active Directory accounts for approx 100-150 end-
users.
. Installed and configured Checkpoint Firewall 1 on client workstations.
. Reconfigured point of sales terminals and TCP/IP settings on
workstations.
. Performed other duties that contributed to the overall operation and
profitability of the Information Technology department.
. Provided after-hours support for critical and/or time-sensitive
issues.
. Worked 40 hours per week and overtime when needed
. Reason for Termination: 1099 Contract employee only. No benefits
package.
Contact this candidate