Customer Service High School
Resume:
Lisa White Objective
Drive
Buena Park,
California 90620
abi6xi@r.postjobfree.com
t
Seeking a challenging career in Customer Service within a
successful company that allows continuous interaction with
co-workers, clients and other agencies.
Teachers Aide
9/2009-Present ABC Development Preschool and Daycare,
Cypress, California
. Assists teacher as needed with planning, preparation,
and distribution of classroommaterials. Conducts learning
games with students according to establishe procedures.
Maintains regular attendance and complies with State
Law and District policies and regulations. Maintains a safe
environment for students, conducive to learning.
Anticipates and effectively addresses unforeseen crises
associated with working with large groups of children.
Supervision and instruction of children; copying, cutting,
coloring, etc., to construct materials and bulletin
boards. Provides individualized and small-group instruction
to reinforce skills that have been taught by the teacher.
Parts Coordinator
12/2005 - 5/2006 AppleOne/Panasonic, Cypress, California
Worked directly with customers taking parts orders by
phone, fax and email. Quoted customers on pricing and
availability of parts. Took care of processing Service
Manuals and invoicing them at the end of the month. Also
quoted pricing on Service Manuals. Helped customers find
and locate part numbers for the products they were looking
for. Helped customers find and track their orders. Answered
client questions in regards to back ordered parts. Directed
customers to Technical Support, Accessories and Sales.
Directed customers to Field Service Engineers and Sales
Reps when they had problems with their parts or trying to
locate parts in their area. Took orders for Extended
Warranty contracts on Projectors. Responded to emails from
customers and new customers for orders or questions that
they had about parts and directed them to the right
locations if it was not a product we carried.
Credit and Collections Clerk
10/2003 - 12/2004 Apple One/Bandai America, Cypress
California,
Data Entry into the UccNet System, updating and entering
UPC codes into the system. Faxing, copying all the
information needed to update all the credit files.
Organizing the filing system, updating all the files making
sure they are current with everything. Update credit
references. Updateresale certificates. Make sure the resale
certificates are all current for auditing purposes. Kept a
log of all the current information for auditing purposes.
Copying and filing bill of ladings, credit memos, purchase
orders and invoices. Putting drop ships together to send to
Iron Mountain. Track shipments through the FedEx and Ups
system for Customer accounts.
Receptionist/Customer Service
10/2002 - 1/2003 Apple One/Occupational Health City of
Long Beach, Long Beach California,
Answered and directed inbound and outbound calls, filing,
mailing, ordering office supplies, copying patient's files
and data entry. Took patients medical information about
their work related injuries. Worked closely with the
doctor's and nurse's relating to patients by taking them to
x-ray and the dictation from the x-ray to the patient's
file. Researched work related injuries with worker's
compensation and imputed data into computers related to
these injuries to send to worker's compensation.
Sr. Client Service Associate
12/1994 - 1/2001 Trojan Professional Services, Los
Alamitos, California
*Research dental benefits called in by Dental Offices
across the United States for dental patients'
coverage.*Communicate with the dental offices via the phone
by taking the patients' information such as name, social
security number and employer name and relay this
information to the researcher.*Input the patients'
information into database and relay the information back to
the dental offices via fax, mail or telephone.*Update
databases for current employers and benefits for these
employers to make sure we are always current and up to
date.*Direct inbound and outbound calls.*Work
independently.*Solve client problems and answer client
questions.
File Clerk/Customer Service
11/1993 - 12/1994 Pacific Mutual Company, Fountain Valley,
California
*Filing information that was given to me by all departments
within the company.*Direct inbound and outbound calls
within the Customer Service Department.*Worked in the
Underwriting Department and the Administration Department
taking new business claims, customer service calls and data
entry.
Hostess/Customer Service
10/1991 - 11/1993 Disneyland, Anaheim, California
Served/Made quality food to guests creating a lasting
positive impression which includes offering assistance and
catering to their needs.*Utilized computer skills.*Handled
the cash flow at the registers.*Guest Control - Directing
high volume guest traffic, helping guests find places to
sit during a show.*Cross-trained in all aspects of Food
Service.
Education
5/1991 Cypress High School, Cypress, California
High School or equivalent
6/2007 Assocites Degree Criminal Justice
Univeristy of Phoenix Online, Phoenix Arizona
1/2010- Present Bachelors Degree Criminal Justice
Univeristy of Phoenix Online, Phoenix Arizona
Skills
Skill Name
Skill Level Last Used/Experience
Computers: Windows and Word
Intermediate Currently used/10
Customer
Service Intermediate
Currently used/10
Internet Literate
Intermediate Currently used/7
Team Oriented
Intermediate Currently used/10
Typing 50
wpm Intermediate
Currently used/10
References
Reference Name Phone
Email Type
Margie
Gutirrez 562-***-****
Professional
Pamela Manning 405-***-****
Personal
Rene Seville 323-***-****
Professional
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