Sales Customer Service
Resume:
Penny Balliet **** Brent RD NE
Moses Lake, WA. 98837
**********@***.***
Career Long Term Care-19 Year Career in varies positions
Overview including, Executive Administration, management,
marketing and sales, business office, bookkeeping,
activities programming and management.
Private Business- Owner, Operator Balliet Farms - 27
years
Current Business -Owner, Operator-Balliet Gift Baskets
PROFESSIONAL Executive Director
EXPERIENCE September 2008- August 2009
Hearthstone Inn Assisted Living Community
Moses Lake, WA.
Responsibilities:
Director of 83 units - 97 resident assisted living
facility.
Managed 55 employees.
Supervision of all community employees and direct
supervision of department managers.
Interview, make hiring decisions and orient new staff.
Directly discipline and carry out corrective and
disciplinary action to enforce policies.
Evaluate performances; coach and discipline staff as
necessary.
Communicate and enforce corporate policies and
procedures.
Maintain State regulations and standards of operation.
Develop positive relationships with State regulators;
families and residents on behave of the community.
Work with community management staff and corporate staff
in planning all aspects of Community operations.
Responsible for cleanliness and maintenance of Community
and grounds.
Ensure safety of residents, visitors and staff.
Manage community budget.
Ensure compliance and understanding of all regulations
regarding resident's rights.
Provide in-service training as needed.
Manage remodel construction.
Achieve and maintain corporate sales and occupancy
goals.
Professional Community Relations Director
Experience June 2003-December 2007
Hearthstone Inn Assisted Living -Moses Lake, WA.
Responsibilities:
Sales: Establish and maintain relationships for
referrals.
Advertising-through Media and Special Events.
Customer Service- Take inquiries, give tours, follow up
with potential clients. Sales and closing.
Needs Assessments for potential clients.
Admissions coordinator.
Prepare show room apartments.
Staff Training: PR, Sales.
Quality Assurance and Safety Committee Member.
Competitive Analysis and Mystery Shop.
Achieved 100% occupancy. Maintained 95% - 100%-MPV
Status
Professional Assistant Administrator/Business Office Manager/
Experience Corporate Recreational Services Consultant- Trainer
July 2001- December 2003
Summer Wood Alzheimer's Special Care- Moses Lake, WA
Responsibilities- Assistant Administrator
Key role in set up of new facility.
Established business office and records systems.
Employee Recruitment, interviews and hiring.
Inquiries, Tours.
Marketing/Advertising/PR Events.
Host Survey Team and Fire Inspections in Administrators
absence.
Responsibilities- Business Office Director
HR/Management
AR/AP Billing.
Occupancy/Rent/ Trend Reports.
Payroll.
Front Desk Receptionist.
Responsibilities- Recreational Service Consultant and
Trainer
Set up Special Care Units and Dementia programming in
other communities as needed.
Consult Administrator, provide written plan, and train
staff.
Wrote corporate recreational services policies and
procedures manual.
Professional Activity Director
Experience July 1991-July 2000
LakeRidge Special Care Center and Maple Ridge Manor
Moses Lake, WA.
Responsibilities
Programming for 74 Bed Alzheimer's Skilled Nursing
Facility.
Programming for 20 Bed Assisted Living Alzheimer's
Facility.
Department Director (LakeRidge and MapleRidge)
Consultant to sister Facility (Terrace Heights)
Survey Preparedness (Mock Survey Auditor)
Staff Orientation and Training.
Documentation
Plan, Coordinate and manage PR Events, Staff
Appreciation Programs, Media Coverage and Advertising,
Marketing, Resident-Family Events, Volunteer Program,
Resident Council, Partners in Care, Facility Beauty
Salon.
QA and Safety Committee Member.
Achieved ten years of Deficiency Free State Survey's in
my department. Established and maintained quality team
oriented staff with little turnover.
PROFESSIONAL Self Employed - Farmer -Owner- Operator
EXPERIENCE 1973 - 2000
Responsibilities
Yearly operating budget
Bookkeeping- AP/AR, billing.
Collections
Tax Preparation.
Sales of product.
Machinery operator
Established and Operated a successful financially self
sufficient farming business.
References Professional and Personal References are available upon
request.
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