Customer Service Manager

Rosemary Almada

***** ***** **** ***. **********, CA. 90706 562-***-****

abi6w2@r.postjobfree.com

Summary

Systems Manager with over 30 years experience in manufacturing.

Proven track record success in training users on computer software.

Skills and Qualifications

Computer Proficient in the following:

> Microsoft Word, Excel and Outlook

> Unix, ABS-AS400, InStyle-AS400 -w/CRM, EMS-AS400

10-Key by touch

Typing - 40 wpm

Data Entry - 12,000 KPH

Created 'How To' Manuals.

Highly Flexible, Adaptable, Detail-Oriented

Ability to work well under pressure.

Motivated Self-Starter, Team Player and Strong Multi-tasking abilities.

I like working with people and seeing the result in their reaction.

Experience

Phoenix Footwear

DBA Chambers Belt Co., Commerce, CA. 7/05 -

7/09

Systems Manager/Customer Service Rep/Power User

Trained 40 users on ABS-AS400.

In charge of all data conversion to ABS-AS400.

Worked with customers regarding their orders.

Worked with salesreps regarding availability of inventory.

Customer Service for the Ladies Division

> Maintained Orders

> Oversee the EDI orders for accuracy

Maintained the accuracy of the Style Master

Reviewed the accuracy and margins of the Bill of Material.

Reviewed the accuracy and margins of Cost Sheets.

Analyzed computer created reports.

Data Entry for any department when they were behind.

> With speed and accuracy

Chambers Belt Co., Commerce, CA.

7/99 - 7/05

Systems Manager

Trained 20 users on the UNIX software.

Trained 40 users on InStyle-AS400.

Spearheaded the Y2K conversion.

Maintained the accuracy of the Style Master

Reviewed the accuracy and margins of the Bill of Material

Reviewed the accuracy and margins of Cost Sheets

Took over Accounts Payable and Accounts Receivable

Prestige Leather, Commerce, CA

3/91 - 6/99

Assistant Systems Manager

Trained 25 users on the EMS-AS400.

Previously trained them on the Wang system.

Responsible for report scheduling/provider.

> Cut and Sold

> Open Order

> FG Inventory

> RM Inventory

Mirrors, Inc. Vernon, CA

'87 - 3/91

Data Entry Operator

Order Entry and Maintenance

Invoicing

Work in Process - Entry and Maintenance

Work in Process - Receiving

Sir James, Inc. Los Angeles, CA.

7/75 - '87

Data Entry Operator

Order Entry and Maintenance

> Written correspondence with customers

Created Pick Tickets

Invoicing

Work in Process - Entry and Maintenance

Work in Process - Receiving

Purchase Order Entry and Maintenance

Purchase Order Receiving

Education

East Los Angeles College - Certificate of Completion for:

ICD 9/ CM CPT/ RVS Coding -

November 1999

East Los Angeles College - Certificate of Completion for:

Medical Insurance Billing -

December 1999

Mt. San Antonio College - Certificate of Completion for:

Computerized Medical Insurance

Billing -April 2000 Los Angeles

High School - Business Major

Hobbies

Caterer

Sewing Clothes and Crafts

Painting Ceramics

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