Customer Service High School

[pic]

Danielle S. Spain

[pic]

**** ****** ******, ***. ***, North Charleston, SC 29406

Cellular 706-***-****, ****************@*****.***

Career Objective Looking for the greatest opportunity to work in a social

service environment, with children, or helping people in

need.

Education Capella University, Minneapolis, Minnesota 2012

Master of Science, General Human Services

Online Graduate School.

Georgia Southwestern State University, Americus, Georgia,

Major GPA: 3.04 2010

Bachelor of Science, Psychology, Minor: Sociology

Relevant Classes: Social Psychology, Theories and Techniques of

Counseling, Theories of Personality, Theories of Personal

Relationships, and Race and Minority Relations.

Northside High School, Columbus, Georgia 2006

H.S. Diploma, Major GPA: 3.481

Northside High School, Engineering high school. During the three

years attended, took several honors classes, including

World History, Spanish, Algebra, and English.

Relevant Experience and Skills

. Proficient with computer literate such as: Windows, Microsoft

Word, PowerPoint, Publisher, Excel, as well as E-mail and

the Internet.

. Described as being dependable, hard working, reliable, and

punctual.

. Recognized for long hours, commitment to others, attention to

detail, and professionalism.

. Work well as a team member or independently.

. Self-motivated, resourceful, energetic, competent, multi-task and

results-oriented.

. Commended for dedicated work ethic and organizational skills.

. Ability to meet the needs of patrons and effectively gain the

confidence of others.

. Excellent communication and writing skills.

. Having strong interpersonal and customer service skills.

. Able to teach, train, and counsel others with compassion.

Employment History

Burger King, Columbus,GA 2010 to 2010

Crew Member/Cashier

. Responsible for transactions made in the restaurant (in-house) and

from the kitchen and service area.

. Responsible for preparing customer's food as well as taking their

order.

. Managed the cashier's desk - Receipts, credit card receipts, etc.

. Stocking up the basic amenities like straws, serviettes and plastic

tools throughout the day.

. Assisted in training new employees to become familiar with the

policies and operations of the store.

Georgia Southwestern State Public Safety, Americus,Georgia

2009 to 2010

Desk Assistant

. Assisted subordinates in performing job duties

. Assisted student residents with their guests in residence halls

. Assisted residence hall assistants and or public safety with

compliants

Georgia Southwestern State Campus Activities Board,

Americus,Georgia 2008 to 2010

Coordinator

. Advised other student organizations to co-sponsor events, sponsored

faculty activities, and arranged for caterers,

entertainers, and decorators at scheduled events

. Performed programs for the campus to come out and enjoy and or

participate in

. Responsible for the budget of a particular program, buying all the

items for that program, and following through.

Georgia Southwestern State Public Safety, Americus,Georgia

2008 to 2010

Dispatcher

. Stayed well-informed of current laws and their changes and

applications affecting unit

. Developed sharp observation skills for noticing people, details,

and effects

. Responded immediately to emergency incidents and security requests

. Produced written reports on shift activities with oral reports and

emergency notifications delivered as directed by

established security procedures

. Demonstrated ability to assess risk and respond appropriately

. Worked closely with officers on duty

. Produced written reports on officers' activities as well as called

it in when students needed help

Georgia Southwestern State Office of Residence Life,

Americus,Georgia 2008 to 2009

Director's Secretary

. Done duties such as taking phone calls, taking messages, respond to

inquiries and provide clerical and secretarial support to

center staff and management.

. Opened incoming mail and routed mail to appropriate individuals.

. Located and attached appropriate file to incoming correspondence

requiring reply.

. Greeted and welcomed visitors, determined nature of business, and

conducted visitors to employer and appropriate person.

. Helped in bookkeeping and filing.

. Helped in opening and sometimes closing the facility at the

beginning and ending of each day.

. Responsible for housing applications for students.

. Done other duties as needed.

Burger King, Columbus,Georgia 2004 to 2008

Crew Member/Cashier

. Assisted in training new employees to become familiar with the

policies and operations of the store.

. Responsible for preparing the customer's food as well as taking the

customer's order.

. Played a major role in getting and keeping the store clean for

inspections

. Responsible for transactions made in the restaurant (in-house) as

well as from the kitchen and service area.

. Managed the cashier's desk- receipts, credit card receipts and

transactions, etc.

. Stocked up the basic amenities like straws and plastic tools

throughout the day.

Contact this candidate