Customer Service Manager

Monica M. Oliva

APO, AE *****(Baghdad, Iraq

T: 281-***-****/ M: 706-***-****(abi6th@r.postjobfree.com(abi6th@r.postjobfree.com

. Data Collection & Analysis

. Subcontracts / Vendor Surveillance

. Development of Policies and Procedures

. Strategic Logistical Planning & Support

. Delegation / Time Management

. Operations Systems / DOL Functions

. Sales, Marketing, & Public Relations

. Conflict Resolution

. Customer Service

. Multi-Tasking

. Training & Development

. Expediting / Shipping

. Tracking (ITV) / FedLog / Traffic Reports

. Requisitions & Commercial Purchase & FSS

. Warehouse / Inventory / Maximo 7.0 / STEAM

. Weblogic Server 9.2.2.0

Distinguished Professional with experience in theater Procurement Supply

Management, logistical planning and support, directing executive-level

administrative affairs, and auditing operation systems and products.

Consistently noted by management for possessing a keen eye for detail while

not overlooking the big picture, inherent leadership abilities, and capable

of prioritizing tasks to accomplish maximum results in a timely manner.

Free to travel and possess a working knowledge of government contracts in

the following areas of quality, transportation, maintenance, logistics,

supply, subcontracts, warehouse, and procurement roles as they relate to

Middle Eastern contract support and compliance.

AREAS OF KEY STRENGTH

. Excellent Strategist - Provides advanced technical solutions that

boost productivity and decrease costs while maintaining efficiency

across the organization. Able to critically strategize project

requirements and coordinate the delivery of appropriate resources to

meet demands. Skilled in leading cross-functional business teams in

the planning and execution of special projects.

. Interpersonal Communication - Capable of effectively communicating the

policies, roles, and responsibilities of the company to its team

members, the customer, and the client. Able to coordinate customer

and company requests to ensure smooth and seamless transactions

without interruptions to daily operations.

. Public Safety - Knowledgeable of OSHA standards, policies, procedures,

and strategies to promote effective safety operations for the

protection of people, property, and services. Comprehensive

understanding of regulations, policies, and precedents designed to

eliminate unnecessary repeated efforts and frivolous spending.

. Resourceful and Well-Organized - A dynamic, organized, and experienced

team leader in Procurement Supply Management (PSM) and Base Life

Support (BLS) missions in a versatile global environment with no loss

of efficiency. Combines organizational expertise, efficiency, strong

visionary planning, and liaison skills with the ability to

independently plan and direct administrative affairs.

. Strong Sense of Responsibility -Able to function on projects

independently or as a team player in large groups exercising dignity &

respect or as its leader promoting group participation and delegating

tasks to meet timelines. In the lack of guidance or direction will

take the lead in communicating the need for clarification, processes

implementation, training, and follow-up.

. Technical Skills - Proficient in See SOR, Fed Log, STEAM, Expediting,

Microsoft Office XP Suite (Word, Excel, Access, PowerPoint and

Outlook), and statistical analysis.

PROFESSIONAL EXPERIENCE

Kellogg, Brown & Root USMI-Central,

Baghdad

Material Control Specialist & PSM

May 2010-Present

. Applies knowledge of quality systems and tools to verify contractual

compliance.

. Materials Issue, and transfer, receives, and cross-level materials

using Maximo to maintain operation readiness, Create material

requisitions in Maximo based on mission requirements as well as

consumption according to the ASL.

. Generate reports that capture the daily issues material consumption

from all departments.

. Train subcontract workers in materials management and inventory.

It's Fashion

Augusta, GA

1st Assistant Store Manager

June 2009- April 2010

. Coordinated the reallocation of resources to meet customer needs more

effectively.

. Responsible for the daily transactions of all clothing and

accessories.

. Performed store opening and closing procedures.

. Organized the presentation of merchandise with the use of visual aids.

Kellogg, Brown & Root

Mosul, Iraq

Material Control Specialist -Power Generation/ Materials Warehouse

February 2008-June 2009

. Applies knowledge of quality systems and tools to verify contractual

compliance.

. Materials Issue, and transfer, receives, and cross-level materials

using Maximo to maintain operation readiness, Create material

requisitions in Maximo based on mission requirements as well as

consumption according to ASL.

. Generate reports that capture the daily issues material consumption

from all departments.

. Train subcontract workers in materials management and inventory.

GET Marketing

Ft. Gordon Augusta GA

Apple Product Supervisor

May 2007-Feburary 2008

. Prepare and give product demonstrations for all Apple products.

. Responsible for the daily transactions of all Apple products and

software.

. Performed weekly inventory on sold merchandise as well quick sale,

high priority items.

. Organized the presentation of merchandise with the use of visual aids.

. Provide weekly sales and inventory reports to area Manager via email

and company portal.

EDUCATION

Leilehua High School, Wahiawa, HI

October 2005

High School Diploma-CBASED Program

Health care Professionals Honolulu, HI

January 2006

Phlebotomist certification

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