Customer Service Administrative Assistant

Denise M. Hassel

**** ******* ***** **** *****: 614-***-****

Reynoldsburg, Ohio 43068 E-mail address abi6s3@r.postjobfree.com

OBJECTIVE

Seeking an opportunity to utilize my extensive office management, problem solving, communication and customer service skills.

SUMMARY

* Years of experience within the secretarial field, corporate sales, manufacturing, accounting, mortgage title, and entrepreneurial

environments.

* Skilled with a variety of general office functions, including: general ledger, accounts payable, accounts receivable, payroll, invoicing,

inventory control, word processing, data entry and database management.

* Skilled with a variety of word processing and customized office management applications and software: Microsoft Word, Word Pro,

PeopleSoft, Answer Key, Lotus Notes, Excel, Outlook and ACR, Mercury, Power Point applications. DataFax system, SAP system

and 10-key by touch.

* Excellent communication and interpersonal skills; extensive customer service background, detail oriented,

and problem solving.

* Acquires new abilities & skills quickly, adapts easily to new technologies and a team player in all environments.

PROFESSIONAL EXPERIENCE

Abbott Nutrition Columbus, OH

Administrative Assistant III 4/14/08 to 9/14/09

Provide administrative support to upper management, managers and staff.

Answered multi-lined phone and transferred to appropriate staff member.

Setup and coordinated meetings, conference calls, meeting rooms, catering, supplies and relevant materials.

Processed check request, mail, fed ex, copying, direct calls, order supplies, expense reports, problem solving.

Handled confidential and priority information, executives and manages calendars, and vacation.

Made executive and staff travel arrangements, lodging, and transportation and itinerary.

Followed-up on outstanding issues, pending information and questionable arrangements.

Other duties as assigned.

Limitedbrands, LLS Reynoldsburg, OH

HR DIRECT REPRESENTATIVE /Assistant Lead / Highlift Operator / Merchandise Handler 10/06 to 4/11/08

Outbound and inbound calls, rehire, new hires, transfers and update database. Advised and provided associate information,

helped set up benefits, answered questions and noted conversations in database.

Picked, scanned and packed merchandise.

Cut, labeled, loaded and restocked merchandise on lines.

Highlift operator stored, pulled and located merchandise.

Trained associates in job procedures in the restock, reserve, store put, intimissmi and picking lines.

Managed computer work -lost cases, clean up, merchandise availability and inquiries.

His Legacy Group Worthington, OH

Administrative Assistant and Licensed Insurance Agent 01/06 to 10/06

Managed all aspects of banking, setting up files, ordering supplies/products and phone correspondence.

Handled logging and tracking accounts payable and receivables.

Scheduled appointments, seminar set up, details, follow ups and extensive customer service.

The Scotts Miracle –Gro Company Marysville, OH

Sr. Administrative Assistant to Vice President of Treasury 05/05 to 10/05

Consulted with Manpower Professional Services:

Sr. Administrative Assistant for the Departments of Treasury, Risk Management, and Investor Relations.

Handled priority and confidential information.

Scheduled meetings, conference rooms, and set up conference calls

Secured travel arrangements and incorporated into individuals calendars.

Ordered office supplies; confirmed reservations for conference rooms and business dinners.

Answered, transfer and screened telephone calls. Maintained calendars electronically and manually.

Assembled monthly books for upper management, event planning and followed-up on details.

Entered time for payroll, logged vacation in SAP system and prepared travel expense reports.

Corresponded with caterers, vendors, stock clients and bankers, directors, presidents and VPs.

Responded to mail out requests in a timely manner. Mailed reports and prepared different Fed Ex Kinko’s.

Created excel spreadsheets for various projects. Completed various forms for the different departments for year end, annually, and

monthly reports.

Abbott Laboratories, Ross Products Division Columbus, OH

Project Service Manager/ Coordinator and Marketing Assistant, 03/03 to 02/05

Consulted with Manpower Professional Services:

Managed financial payments for assigned sites, created and requested checks for study payments.

Updated study teams regarding financial payments and supplies and confirmation of required documents.

Performed CV and license checked for debarment.

Scheduled meetings and did followed-up with team and site.

Responded to emails, created emails and phone communication with colleagues and sites.

Trained in QA of documents, randomizations, product Inventory system and files to Resource Center.

Knowledgeable in Enrollment Tracking and Product Inventory system.

Created queries, spreadsheets, phone logs, and accountability reports.

Obtained pricing contract account information, balances on rebate accounts and expired active contracts.

Created credit memos and processed accounts due refunds and called for tax IDs.

Updated databases and accessed different databases for customer information, account balances, expiring contracts, field

sales forces and processed price request.

Ohio Department of Education, Teachers Cert/Licensure Department Columbus, OH

Intermittent Secretary 09/02 to 03/03

Routed correspondence to appropriate consultants or files.

Mailed transcripts and other requested documents and information to schools or individuals.

Researched and pulled applications for corrections and issuing approved applications.

Created documents, typed, filed, copied, mailed, distributed mail, and interacted with customers.

Maintained and updated office files, databases and created various forms and logs.

RadioShack (AmeriLink) Installations Services, Corporation New Albany, OH

Technician Payroll Administrator 5/01 to 9/02

Managed operations of the Contractor Payroll (Subpay) Department, including all independent contractor related pay and charges

resulting in weekly distribution of payroll checks.

Handled data entry of production pay, charges, advances, misc. expenses, tools, and reoccurring rental charges.

Reviewed and calculated weekly deductions and net pay and maintenance of subcontractor database.

Performed check printing and distribution with other subpay information.

Acted as liaison between field offices for problem resolution and error corrections.

Ohio Department of Education, Assessment Center Columbus, OH

Word Processing Specialist 1, 8/95 to 9/00

Performed customer service, both on the phone and in person.

Mailed materials to the public sector and schools.

Scheduled meetings and handled vendors for consultants throughout the state of Ohio.

Prepared consultant and volunteer travel forms and expense reports to submit to Accounting.

Created documents, typed, filed, copied, mailed, distributed mail, and interacted with customers.

Followed-up on requests, answered customer questions, and transferred customer calls to appropriate consultant.

Solved problems, prepared documents for purchases, and printed orders.

Education / Training

Columbus Community College Columbus, Ohio

The Ohio State University Columbus, Ohio

General Clinical Practices Seminar (GCP) 2003

Excel Training class and Advanced Excel 2003

Critical Documents Training 2004

Contact this candidate