Customer Service Design

Daniel Szczesny

Phone: 951-***-****

Email: abi6s0@r.postjobfree.com

Address: ***** ******* **** **., **** Elsinore, CA 92532

Client Focused ~ Creative ~ Innovative ~ Multi-Skilled

Aesthetically-inclined Architectural Drafter with strong passion and

appreciation for design and detail.

Enjoys the challenge of managing projects from inception to completion

including client interactions, space planning, construction drawings,

contractor interaction and material color selection.

Highly experienced in leveraging technical expertise in Edge Cad -CAD

Software, UGS Solid Edge- CAD Software, and Engineering Layout Programs.

Skilled in Applying creativity to create highly appealing, exciting and

interesting designs.

Demonstrated ability to deliver projects within strict time and budget

constraints.

Has the ability to fluently read, write and converse in the Polish and

English Language.

ARCHITECTURAL CAPABILITIES and CORE COMPETENCIES

Architectural Design/Drawings Quality Customer Service

Aesthetic & Functional Design Technical/Electronic Drawings

Computer-aided Design & Drafting Design Development

Structural Blueprint Designs Planning and Creative Designing

AREAS OF EXPERTISE

. Exceptional organizational skills - Consistently recognized by

colleagues for exceptional talents in needs analysis and problem resolution

in fast-paced environments.

Strong sense of responsibility - Solid professional standards; excellent

track record of dependability. Maintain focus on achieving results while

implementing business solutions to meet a diversity of needs.

Administration and Management - Knowledgeable of business and management

principles involved in strategic planning, resource allocation, leadership

technique, and coordination of people and resources.

Customer Service - Consistently demonstrate responsiveness, strong customer

focus, and ability to build good customer relationships from preliminary

design to project completion.

Project Management - Identifies and assess opportunities, schedules the

project in logical steps and budgets time required to meet deadlines.

Consistently recognized for completing projects on time and within budget.

Computer Skills - Knowledgeable of computer programs to include Microsoft

Word and Excel. Office Equipment Management (plotting printers, fax, and

computers).

PROFESSIONAL EXPERIENCE

Architectural Drafter/Customer Support:

Computrus, Inc. - Lake Elsinore, CA

July 2006-October 2008

Analyzed building codes, by-laws, space and site requirements, as well as

other technical documents and reports to determine their effect on

architectural designs.

Operated computer-aided drafting (CAD) equipment or conventional drafting

station to produce designs, working drawings, charts, forms and records.

Expertly applied knowledge of design techniques, tools, and principles

involved in production of precision technical plans, blueprints, drawings,

and models.

Determined procedures and instructions to be followed, according to design

specifications and quantity of required materials.

Interacted with 15 clients on the phone and in person discussing solutions

to roof layouts.

Customer Service and Warranty Specialist:

Pardee Homes Builder - Irvine, CA

October 2005-July 2006

Responsible for monitoring and interceding, as necessary, timely action,

progress and completion of all repairs by trade partners.

Worked in harmony with construction to complete any items (including but

not limited to scheduling Trade Partners, and ordering material).

Managed presentation of a professional image; at all times responsible for

quality, and final orientation with Homeowner.

Effectively resolved customer complaints and answered customers' questions

regarding policies and procedures.

Product Technician:

Weldex Corp - Cerritos, CA

June 2004-July 2005

Interfaced with customers by responding to technical questions on product

applications.

Responsible for packing, shipping, unloading and upgrading electrical

equipment for clients.

Responsible for modifying various cameras for applications to companies,

revising existing products and components, perform project management

duties during the development cycles and providing technical assistance to

customers. Maintained quality control responsibility.

Researched latest tools and techniques to identify and implement time-

saving improvements.

Performed modeling using CAD to design and develop products to meet

company and client specifications.

Automotive Designer/Drafter:

Porsche Engineering Services, Inc. - Troy, MI

January 2001-April 2002

Proficiently utilized (CAD) software to detail drawings for various

vehicle components and subsystems.

Modified and revised designs to correct operating deficiencies or to

reduce production problems.

Reviewed and analyzed specifications, sketches, drawings, ideas, and

related data to assess factors affecting component designs.

Computed mathematical formulas to develop and design detailed

specifications for components.

EDUCATION

Associate of Science Degree in Vehicle Engineering Technology:

Macomb Community College - Warren, Michigan

2001

Associate of Science Degree Design and Drafting:

Macomb Community College - Warren, Michigan

2001

Certificate of Automotive Design - Drafting 2001

Certificate of General Studies 2001

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