Customer Service Sales
Resume:
Kimberly A. Lapworth
Livonia, MI 48152
To Whom It May Concern:
Currently, I work as a hostess at a white tablecloth restaurant in
Novi, The No.IV Chop House during the evening, and as a freelance associate
court reporter in the daytime. After review of my resume, you will see that
my previous work experience has enabled me to perform successfully in a
fast-paced environment, but remain friendly and professional while creating
a rapport with people. As Head Hostess, my current employer trusts me to
take care of our guests when they are away, and to lead the team of hosts
to be professional and friendly, fast, and efficient. I do basic clerical
tasks on a daily basis, along with certain secretarial tasks like handling
the multi-line telephone, data entry, and taking messages.
In addition to being certified in stenography from the State of
Michigan, I am a proficient typist; I have taken medical and legal terms
courses; I proofread legal transcripts daily; and my current job as a
freelance court reporter makes my schedule flexible. I am also a great
communicator, and I posses excellent written and oral communication skills.
I have worked with many different job specific computer programs and am
confident that I will be able to acclimate myself quickly to any job
specific programs. This, I believe, makes me well suited for this
position. I am motivated to use these skills and others to be successful in
any task. I have a positive attitude, work well with others and I am always
willing to learn.
Thank you in advance for taking the time to review my resume. I look
forward to hearing from you at your earliest convenience by e-mail or by
phone.
Sincerely,
Kimberly Lapworth
Kimberly Anne Lapworth
32447 Six Mile Road
Livonia MI, 48152
Personal
I am a hard working professional looking for a great opportunity. My
expertise is in stenography, customer service, office organization and team
work. In addition to being certified in stenography from the State of
Michigan; I am a proficient typist; I have taken medical and legal terms
courses; I proofread legal transcripts daily; and my current job as a
freelance court reporter makes my schedule flexible. My rounded experience
and education has made me very well suited for all kinds of fast-paced work
environments.
Education
Graduate of Clarenceville High School in Livonia, Michigan.
One full time year of credits at Schoolcraft College in Livonia, Michigan.
Graduate of The Academy of Court Reporting in Clawson, Michigan with a
certificate in court reporting.
Employment
January 2010 - Current Day, Associate Freelance Court Reporter, AV Realtime
Recording and making transcript of deposition proceedings. This job
entails professional attire and attitude, incredible precision, speed, and
accuracy in the taking down of proceedings. Also must have an in-depth
understanding of the written word.
2005- Current Day, Head Hostess, No.6 Chop House
This job entails a professional appearance, manner and attention to detail
while still being able to act quickly in a fast paced environment. A
professional telephone manner is required as there is a high volume of
incoming calls. This position requires leadership skills and takes
responsibility for front desk operations including booking reservations,
organizing, data entry and faxing important guest information and third
party billing, seating guests at the time of reservation and guest
impressions in the restaurant and over the phone.
2002-2005, Server/Cashier, J Alexander's
Server duties include strict professional service to all patrons. Business
luncheon type atmosphere during the day and more elegant at night. Speed,
accuracy, teamwork, and phenomenal customer service are critical to keep
the restaurant to its high standards. Thorough product knowledge is also
imperative. All orders are entered into a computerized system shared by the
entire restaurant. Cashier duties include counting cash drawers, cash
handling and liability, and end of day banking.
2002 Windshield Repair Technician, Harmon Auto-Glass
A company car is used to meet daily appointments with customers at work or
home.
Soliciting additional sales, up selling and recommending services to owners
was also required, along with a detailed follow up of paper work to the
insurance companies. A pleasant phone voice and a professional manner
needed to be used for frequent calls on a company cell phone to the
insurance company and to confirm appointments with customers.
2001-2002 Hostess/ Certified Trainer/Cashier, Olive Garden
As a hostess I created the first impression of the restaurant, which had to
be welcoming and friendly. As a Certified Trainer, thorough job and product
knowledge is a must along with mandatory classes and testing. Introductory
materials and administering tests to new hires was also a responsibility.
Cashier duties includes counting cash drawers, cash handling and liability,
end of day banking, office management and basic clerical duties.
1999-2001 Sales Associate/Customer Service Representative, Shoe Carnival
Inc.
Responsibilities include suggestive selling, answering product questions,
cashiering, cleanup, and product security.
Special Skills
I am a certified Shorthand Reporter Registered, CSR # 8327, in the State of
Michigan. I am also a notary public also in the State of Michigan. I often
work with MS Word and Excel. I have experience with spreadsheets, word
processing and the Internet. Typing skills at 60 wpm. I have been CPR
certified in the past.
Contact this candidate