Customer Service Representative

E 'Lisha A Richard

**** ** **** * * ive

Baton Rouge, LA 70816

Phone: 504-***-****

***********@*****.***

Abilities

• M icrosoft Word

• M icrosoft Excel

• M icrosoft Outlook

• M icrosoft PowerPoint

• Types 42 wpm

• Advanced Call Center Experience

Employment H istory

C ake Decorator (Part Time)

09/2010- Present Wal-Ma r t Supercenter

B aton Rouge, LA

Decorate, wri te on, ice and prepare cake orders. Also decorate and ice cupcakes, mix icing

and prepare cakes. Take orders from customers, inform them of policy if they are within

guidelines and thaw out cake. Give them options on what cakes and icings that they can

have. Use air brusher, and techniques when decorating cakes. Stock ice-cream cakes, stock

cakes for display and put out other tasty t reats for customers. When done for the day, wash

d ishes, wipe down counters, sweep f loors and mop f loors.

I nternet Coordinator/Customer Service Representative (Full Time)

04/2010 - 07/2010 Hollingsworth Richards Ford

B aton Rouge, LA

Outbound phone calls to customers who inquired through different sources of car buying

websites. Also follow a call script for incoming and outgoing calls. Setting appointments

w ith customers, answering phones, t ransferring to correct extensions, taking credit

applications on customers with no credit, bad credit, li t t le credit or people who have been

recently discharged from bankruptcy.

10/2009- 01/2010 AT&T (Full Time

B aton Rouge, LA

C ustomer Service Representative/Sales Associate

I n-bound info calls. Authorize and accept t ransactions with credit and debit cards and also

checks and made payment arrangements. Also set up phone, internet, and satellite services

a t homed and made set appointment dates. Sold and educated customers on products

a ffiliated with the sale. Also sold wireless phone and educated on term agreements and

rebate info.

12/2008 - 10/2009 Answer Quick (Part Time)

B aton Rouge, LA

Customer Service Representative

I n-bound pledge and 411 info calls. Authorize and accept t ransactions with credit and debit

cards and also checks. Also Made billing installments for different products over a 12 month

period. Also dispatched calls supported with cable and light outages. Given information on

personnel, office information, tickets, theatre locations, and concert times. Also selling

p roducts such as mobile chairs, books, and soldier gift packs.

04/2008 - 12/2008 Convergys (Full Time)

B aton Rouge, LA

Customer Service Representative

Assist customers with getting new plans and explaining features of the new and previous

p lans. Authorize and accept t ransactions with credit, debit cards, and checks. Made

payment arrangements if customer needed more time with paying their bill. Resolving the

customers’ needs on billing, payments, phone, technical support and reprogramming issues.

Assisting customers with insurance claims, agreement renewals, and contact info. Selling

p roducts such as new plans, features, and phones.

03/2006 - 04/2008 McDonalds (Full Time)

B aton Rouge, LA

C ashier/Cook/Crew T rainer

Take orders, cash them out, fix drinks, and hand out food. Train new employees when

managers or supervisors were unavailable. Cook frozen products such as eggs, chicken and

hamburger meat. Also prep table for lunch and breakfast time.

Education H istory

Completion Date Issuing Institution Qualification

Course of Study

05/2006 Belaire H igh School Diploma

General Studies

09/2007 MedVance Institute of Baton Rouge Associates Degree

Pharmacy Technician

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